Insuring QualityHow to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry
Insuring QualityHow to Improve Quality, Compliance, Customer Service, and Ethics in the Insurance Industry

Author: Les Abromovitz

Publisher: CRC Press

Published: 1997-10-27

Total Pages: 230

ISBN-13: 9781574441505

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How can insurance providers boost their image and increase business? Hedy and Les Abromovitz's Insuring Quality takes a hard look at the insurance industry and suggests innovative new ways of improving customer satisfaction, turbo-charging sales and polishing the tarnished image of the industry. The insurance industry has an image problem. From Woody Allen movies to greeting cards, insurance agents are ridiculed as boring, overbearing pests out to make a quick buck at someone's expense. Recent criminal investigations into some of the nation's largest insurance providers have only made the situation worse. And that's bad news for insurance professionals - for more than any other business, the insurance industry is built on trust. This book was written by insurance professionals for insurance professionals - so every example in the book is based on a real-life situation. There's no ivory tower philosophizing or impenetrable jargon; just practical advice from two veterans who have examined the true relationship between quality, ethics, and customer service. As the authors say, "Insuring Quality will help your organization solve real-life problems. It's for the people in the trenches..."

The Presidents Quality Award Program Self-Assessment Process for Federal, State and Local Government
The Presidents Quality Award Program Self-Assessment Process for Federal, State and Local Government

Author: Jerry Arcaro

Publisher: CRC Press

Published: 1997-08-29

Total Pages: 288

ISBN-13: 9781574441673

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Why should government agencies conduct quality assessments? The answer is simple: in this era of budget constraints, taxpayer dissatisfaction and "smaller government," today's government agencies must do more with less. The public is demanding it. The Presidents Quality Award Program Self-Assessment Process for Federal, State and Local Government can help you identify areas of waste, cut costs dramatically, and increase efficiency and productivity. Not convinced? Recently, the City of Union, Georgia, used the methodology contained in this workbook to cut costs 15 percent and speed up the budget process from 6 months to 30 days. The methods outlined in The Presidents Quality Award Program Self-Assessment Process for Federal, State and Local Government can also increase your organization's competitiveness, increase your service quality, and most importantly, change people's attitudes about working with government agencies. It's no secret that the vast majority of Americans are currently dissatisfied with the way the government does business. Isn't it time you changed their minds?

Access to Health Care in America
Access to Health Care in America

Author: Institute of Medicine

Publisher: National Academies Press

Published: 1993-02-01

Total Pages: 240

ISBN-13: 0309047420

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Americans are accustomed to anecdotal evidence of the health care crisis. Yet, personal or local stories do not provide a comprehensive nationwide picture of our access to health care. Now, this book offers the long-awaited health equivalent of national economic indicators. This useful volume defines a set of national objectives and identifies indicatorsâ€"measures of utilization and outcomeâ€"that can "sense" when and where problems occur in accessing specific health care services. Using the indicators, the committee presents significant conclusions about the situation today, examining the relationships between access to care and factors such as income, race, ethnic origin, and location. The committee offers recommendations to federal, state, and local agencies for improving data collection and monitoring. This highly readable and well-organized volume will be essential for policymakers, public health officials, insurance companies, hospitals, physicians and nurses, and interested individuals.

Fundamentals of Quality Control and Improvement 2e
Fundamentals of Quality Control and Improvement 2e

Author: Amitava Mitra

Publisher: Custom Pub

Published: 2005-01-01

Total Pages: 682

ISBN-13: 9780759351721

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This book covers the foundations of modern methods of quality control and improvement that are used in the manufacturing and service industries. Quality is key to surviving tough competition. Consequently, business needs technically competent people who are well-versed in statistical quality control and improvement. This book should serve the needs of students in business and management and students in engineering, technology, and other related disciplines. Professionals will find this book to be a valuable reference in the field.

Crossing the Quality Chasm
Crossing the Quality Chasm

Author: Institute of Medicine

Publisher: National Academies Press

Published: 2001-07-19

Total Pages: 359

ISBN-13: 0309132967

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Second in a series of publications from the Institute of Medicine's Quality of Health Care in America project Today's health care providers have more research findings and more technology available to them than ever before. Yet recent reports have raised serious doubts about the quality of health care in America. Crossing the Quality Chasm makes an urgent call for fundamental change to close the quality gap. This book recommends a sweeping redesign of the American health care system and provides overarching principles for specific direction for policymakers, health care leaders, clinicians, regulators, purchasers, and others. In this comprehensive volume the committee offers: A set of performance expectations for the 21st century health care system. A set of 10 new rules to guide patient-clinician relationships. A suggested organizing framework to better align the incentives inherent in payment and accountability with improvements in quality. Key steps to promote evidence-based practice and strengthen clinical information systems. Analyzing health care organizations as complex systems, Crossing the Quality Chasm also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.