Managing Industrial Services
Managing Industrial Services

Author: Thomas Friedli

Publisher: Springer Nature

Published: 2021-06-23

Total Pages: 223

ISBN-13: 3030727289

DOWNLOAD EBOOK

The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.

Modern Industrial Services
Modern Industrial Services

Author: Shaun West

Publisher: Springer Nature

Published: 2022

Total Pages: 220

ISBN-13: 3030805115

DOWNLOAD EBOOK

This open access book is an outcome of several years of research, practice, and teaching experience of the authors on the challenges that underpin the successful switch to services for manufacturing firms. Ideal for a student as well as a practitioner, the book describes the industrial services ecosystem, the barriers and challenges, and a roadmap for building service excellence. Curated cases are used to describe the current approaches in practice to overcome the barriers. The book also provides several tools, each with a short introduction, that the authors have used successfully in projects to help overcome the servitization barriers. Many of these tools are from management, design thinking, or service design. The service excellence roadmap is based on the development methodology and helps current and future business leaders to create their own individual roadmaps.

An Introduction to Industrial Service Design
An Introduction to Industrial Service Design

Author: Satu Miettinen

Publisher: Routledge

Published: 2016-11-10

Total Pages: 167

ISBN-13: 1317181743

DOWNLOAD EBOOK

Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a contextual and cultural understanding that offers opportunities for new service solutions, improving the user experience and customer satisfaction. With contributions from leading names in the field of service design from both academia and international, professional practice, An Introduction to Industrial Service Design is engaging yet practical and accessible. Case studies from leading companies such as ABB, Autodesk, Kone and Volkswagen enable readers to connect academic research with practical company applications, helping them to understand the basic processes and essential concepts. This book illustrates the role of the service designer in an industrial company, and highlights not only the value of customer experience, but also the value of employee experience in creating competitive services and value propositions. This human-centred approach brings about new innovations. This book will be of benefit to engineers, designers, businesses and communication experts working in industry, as well as to students who are interested in service development.

An Introduction to Industrial Service Design
An Introduction to Industrial Service Design

Author: Satu Miettinen

Publisher: Taylor & Francis

Published: 2016-11-10

Total Pages: 165

ISBN-13: 1317181751

DOWNLOAD EBOOK

Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a contextual and cultural understanding that offers opportunities for new service solutions, improving the user experience and customer satisfaction. With contributions from leading names in the field of service design from both academia and international, professional practice, An Introduction to Industrial Service Design is engaging yet practical and accessible. Case studies from leading companies such as ABB, Autodesk, Kone and Volkswagen enable readers to connect academic research with practical company applications, helping them to understand the basic processes and essential concepts. This book illustrates the role of the service designer in an industrial company, and highlights not only the value of customer experience, but also the value of employee experience in creating competitive services and value propositions. This human-centred approach brings about new innovations. This book will be of benefit to engineers, designers, businesses and communication experts working in industry, as well as to students who are interested in service development.

Post-industrial Labour Markets
Post-industrial Labour Markets

Author: Thomas Boje

Publisher: Routledge

Published: 2005-07-08

Total Pages: 339

ISBN-13: 1134602030

DOWNLOAD EBOOK

In nearly all OECD countries, the labour market has been in flux in recent decades. This book examines the labour markets and the institutional frameworks that condition their functioning in four different countries: Canada, the United States, Denmark and Sweden. Through a comparative study of these cases, the book discusses the nation-specific patterns that exist in a world that seems to become increasingly subject to common social and economic development.

Service Science, Management and Engineering
Service Science, Management and Engineering

Author: Bill Hefley

Publisher: Springer Science & Business Media

Published: 2008-01-08

Total Pages: 388

ISBN-13: 0387765786

DOWNLOAD EBOOK

Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21st Century. The book incorporates a variety of perspectives, informed by an international background in SSME experience and education, including management, business, social science, computer science and engineering. Readers will derive an understanding of education needs and program offerings in SSME.