Incident Management for Operations

Incident Management for Operations

Author: Rob Schnepp

Publisher: "O'Reilly Media, Inc."

Published: 2017-06-20

Total Pages: 136

ISBN-13: 1491917792

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Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it. Assess your IT incident response with the PROCESS programmatic evaluation tool Get an overview of the IMS all-hazard, all-risk framework Understand the responsibilities of the Incident Commander Form a unified command structure for events that affect multiple business units Systematically evaluate what broke and how the incident team responded


National Incident Management System

National Incident Management System

Author: Donald Walsh

Publisher: Jones & Bartlett Publishers

Published: 2011-02-14

Total Pages: 321

ISBN-13: 0763781878

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Developed and implemented by the United States Department of Homeland Security, the National Incident Management System (NIMS) outlines a comprehensive national approach to emergency management. It enables federal, state, and local government entities along with private sector organizations to respond to emergency incidents together in order reduce


Emergency Medical Services

Emergency Medical Services

Author: Jane H. Brice

Publisher: John Wiley & Sons

Published: 2021-08-12

Total Pages: 1184

ISBN-13: 111975626X

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The two-volume Emergency Medical Services: Clinical Practice and Systems Oversight delivers a thorough foundation upon which to succeed as an EMS medical director and prepare for the NAEMSP National EMS Medical Directors Course and Practicum. Focusing on EMS in the 'real world', the book offers specific management tools that will be useful in the reader's own local EMS system and provides contextual understanding of how EMS functions within the broader emergency care system at a state, local, and national level. The two volumes offer the core knowledge trainees will need to successfully complete their training and begin their career as EMS physicians, regardless of the EMS systems in use in their areas. A companion website rounds out the book's offerings with audio and video clips of EMS best practice in action. Readers will also benefit from the inclusion of: A thorough introduction to the history of EMS An exploration of EMS airway management, including procedures and challenges, as well as how to manage ventilation, oxygenation, and breathing in patients, including cases of respiratory distress Practical discussions of medical problems, including the challenges posed by the undifferentiated patient, altered mental status, cardiac arrest and dysrhythmias, seizures, stroke, and allergic reactions An examination of EMS systems, structure, and leadership


The Site Reliability Workbook

The Site Reliability Workbook

Author: Betsy Beyer

Publisher: "O'Reilly Media, Inc."

Published: 2018-07-25

Total Pages: 505

ISBN-13: 1492029459

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In 2016, Googleâ??s Site Reliability Engineering book ignited an industry discussion on what it means to run production services todayâ??and why reliability considerations are fundamental to service design. Now, Google engineers who worked on that bestseller introduce The Site Reliability Workbook, a hands-on companion that uses concrete examples to show you how to put SRE principles and practices to work in your environment. This new workbook not only combines practical examples from Googleâ??s experiences, but also provides case studies from Googleâ??s Cloud Platform customers who underwent this journey. Evernote, The Home Depot, The New York Times, and other companies outline hard-won experiences of what worked for them and what didnâ??t. Dive into this workbook and learn how to flesh out your own SRE practice, no matter what size your company is. Youâ??ll learn: How to run reliable services in environments you donâ??t completely controlâ??like cloud Practical applications of how to create, monitor, and run your services via Service Level Objectives How to convert existing ops teams to SREâ??including how to dig out of operational overload Methods for starting SRE from either greenfield or brownfield


National Incident Management System

National Incident Management System

Author:

Publisher: FEMA

Published: 2017

Total Pages: 172

ISBN-13:

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Since the Federal Emergency Management Agency (FEMA) last revised the NIMS guidance in 2008, the risk environment has evolved, and our national incident management capabilities have matured. This revision incorporates lessons learned and best practices from a wide variety of disciplines, at all levels of government, from the private sector, tribes, and nongovernmental organizations.


Operations - Air Force Incident Management System (AFIMS) Standards and Procedures (Air Force Manual 10-2502)

Operations - Air Force Incident Management System (AFIMS) Standards and Procedures (Air Force Manual 10-2502)

Author: U.S. Air Force

Publisher: Lulu.com

Published: 2019-11-22

Total Pages: 54

ISBN-13: 1794761527

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This manual complements Air Force Policy Directive 10-2, Readiness; Air Force Policy Directive 10-25, Emergency Management; and Air Force Instruction 10-2501, Air Force Emergency Management Program. It aligns the Air Force Emergency Management Program with Homeland Security Presidential Directive (HSPD)-5, Management of Domestic Incidents, Presidential Policy Directive (PPD)-8, National Preparedness, the National Incident Management System, and the National Response Framework. This manual incorporates the National Incident Management System methodology and aligns Air Force Emergency Management planning and response with the National Response Framework as directed by Homeland Security Presidential Directive-5. This publication applies to all Regular Air Force, Air Force Reserve, and Air National Guard of the United States, Department of the Air Force civilian personnel, and contractors, if included in the applicable contract, tasked with the responsibility for emergency and incident management.


Fema National Incident Management System Third Edition October 2017

Fema National Incident Management System Third Edition October 2017

Author: United States Government Fema

Publisher: Independently Published

Published: 2019-03-17

Total Pages: 134

ISBN-13: 9781090789716

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This manual, the Federal Emergency Management Agency FEMA National Incident Management System Third Edition October 2017, provides a common, nationwide approach to enable the whole community to work together to manage all threats and hazards. NIMS applies to all incidents, regardless of cause, size, location, or complexity. Communities across the Nation experience a diverse set of threats, hazards, and events. The size, frequency, complexity, and scope of these incidents1 vary, but all involve a range of personnel and organizations to coordinate efforts to save lives, stabilize the incident, and protect property and the environment. Every day, jurisdictions and organizations work together to share resources, integrate tactics, and act collaboratively. Whether these organizations are nearby or are supporting each other from across the country, their success depends on a common, interoperable approach to sharing resources, coordinating and managing incidents, and communicating information. The National Incident Management System (NIMS) defines this comprehensive approach. NIMS guides all levels of government, nongovernmental organizations (NGO), and the private sector to work together to prevent, protect against, mitigate, respond to, and recover from incidents. NIMS provides stakeholders across the whole community2 with the shared vocabulary, systems, and processes to successfully deliver the capabilities described in the National Preparedness System.3 NIMS defines operational systems, including the Incident Command System (ICS), Emergency Operations Center (EOC) structures, and Multiagency Coordination Groups (MAC Groups) that guide how personnel work together during incidents. NIMS applies to all incidents, from traffic accidents to major disasters. The jurisdictions and organizations involved in managing incidents vary in their authorities, management structures, communication capabilities and protocols, and many other factors. NIMS provides a common framework to integrate these diverse capabilities and achieve common goals. The guidance contained in this document incorporates solutions developed over decades of experience by incident personnel across the Nation.


Emergency Incident Management Systems

Emergency Incident Management Systems

Author: Mark S. Warnick

Publisher: John Wiley & Sons

Published: 2020-01-13

Total Pages: 636

ISBN-13: 1119267137

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The second edition was to be written in order to keep both reader and student current in incident management. This was grounded in the fact that incident management systems are continually developing. These updates are needed to ensure the most recent and relevant information is provided to the reader. While the overall theme of the book will remain the same of the first edition, research and research-based case studies will be used to support the need for utilizing emergency incident management systems. Contemporary research in the use (and non-use) of an incident management system provides clear and convincing evidence of successes and failures in managing emergencies. This research provides areas where first responders have misunderstood the scope and use of an emergency incident management system and what the outcomes were. Contemporary and historical (research-based) case studies in the United States and around the globe have shown the consequences of not using emergency incident management systems, including some that led to increased suffering and death rates. Research-based case studies from major incidents will be used to show the detrimental effects of not using or misunderstanding these principles. One of the more interesting chapters in the new edition is what incident management is used around the world.


Crisis Standards of Care

Crisis Standards of Care

Author: Institute of Medicine

Publisher: National Academies Press

Published: 2013-10-27

Total Pages: 217

ISBN-13: 0309285526

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Disasters and public health emergencies can stress health care systems to the breaking point and disrupt delivery of vital medical services. During such crises, hospitals and long-term care facilities may be without power; trained staff, ambulances, medical supplies and beds could be in short supply; and alternate care facilities may need to be used. Planning for these situations is necessary to provide the best possible health care during a crisis and, if needed, equitably allocate scarce resources. Crisis Standards of Care: A Toolkit for Indicators and Triggers examines indicators and triggers that guide the implementation of crisis standards of care and provides a discussion toolkit to help stakeholders establish indicators and triggers for their own communities. Together, indicators and triggers help guide operational decision making about providing care during public health and medical emergencies and disasters. Indicators and triggers represent the information and actions taken at specific thresholds that guide incident recognition, response, and recovery. This report discusses indicators and triggers for both a slow onset scenario, such as pandemic influenza, and a no-notice scenario, such as an earthquake. Crisis Standards of Care features discussion toolkits customized to help various stakeholders develop indicators and triggers for their own organizations, agencies, and jurisdictions. The toolkit contains scenarios, key questions, and examples of indicators, triggers, and tactics to help promote discussion. In addition to common elements designed to facilitate integrated planning, the toolkit contains chapters specifically customized for emergency management, public health, emergency medical services, hospital and acute care, and out-of-hospital care.