Impoliteness in Language
Impoliteness in Language

Author: Derek Bousfield

Publisher: Walter de Gruyter

Published: 2008-09-25

Total Pages: 357

ISBN-13: 3110208342

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The volume addresses the enormous imbalance that exists between academic interest in politeness phenomena when compared to impoliteness phenomena. Researchers working with Brown and Levinson's ([1978] 1987) seminal work on politeness rarely focused explicitly on impoliteness. As a result, only one aspect of facework/relational work has been studied in detail. Next to this research desideratum, politeness research is on the move again, with alternative conceptions of politeness to those of Brown and Levinson being further developed. In this volume researchers present, discuss and explore the concept of linguistic impoliteness, the crucial differences and interconnectedness between lay understandings of impoliteness and the academic concept within a theory of facework/relational work, as well as the exercise of power that is involved when impoliteness occurs. The authors offer solid discussions of the theoretical issues involved and draw on data from political interaction, interaction with legally constituted authorities, workplace interaction in the factory and the office, code-switching and Internet practices. The collection offers inspiration for research on impoliteness in many different research fields, such as (critical) discourse analysis, conversation analysis, pragmatics and stylistics, as well as linguistic approaches to studies in conflict and conflict resolution.

Impoliteness in Interaction
Impoliteness in Interaction

Author: Derek Bousfield

Publisher: John Benjamins Publishing

Published: 2008-01-09

Total Pages: 297

ISBN-13: 9027291470

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This study concerns the nature of impoliteness in face-to-face spoken interaction. For more than three decades many pragmatic and sociolinguistic studies of interaction have considered politeness to be one central explanatory concept governing and underpinning face-to-face interaction. Politeness' "evil twin" impoliteness has been largely neglected until only very recently. This book, the first of its kind on the subject, considers the role that impoliteness has to play by drawing extracts from a range of discourse types (car parking disputes, army and police training, police-public interactions and kitchen discourse). The study considers the triggering of impoliteness; explores the dynamic progression of impolite exchanges, and examines the way in which such exchanges come to some form of resolution. 'Face' and the linguistic sophistication and manipulation of discoursally expected norms to cause, or deflect impoliteness is also explored, as is the dynamic and sometimes hotly contested nature of an individual's socio-discoursal role.

(Im)politeness and Moral Order in Online Interactions
(Im)politeness and Moral Order in Online Interactions

Author: Chaoqun Xie

Publisher: John Benjamins Publishing Company

Published: 2020-06-04

Total Pages: 185

ISBN-13: 9027261105

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(Im)politeness and Moral Order in Online Interactions presents a timely response to the ‘moral turn’ in (im)politeness studies. This volume, presented by a roster of prominent figures in the field, documents and showcases the complexity of (im)politeness as social practice by focusing on the morality of (im)politeness in internet-mediated interactions. It includes, among others, studies on how the moral order is made explicit and salient in the production and perception of online impoliteness as social practice and how situated impoliteness can perform positive social and communicative functions. This volume confirms once again that (im)politeness can serve as a lens through which a variety of topics, genres, and contexts are intertwined together pointing to the very presence and existence of human beings, and is bound to be of interest to not only students and scholars engaged in the area of (im)politeness and internet pragmatics, but also to all those with a more general interest in the study of human (inter)actions in various situations and contexts. Originally published as special issue of Internet Pragmatics 1:2 (2018).

(Im)politeness at a Slovenian Call Centre
(Im)politeness at a Slovenian Call Centre

Author: Sara Orthaber

Publisher: Springer Nature

Published: 2023-11-03

Total Pages: 354

ISBN-13: 3031433203

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This volume covers the field of linguistic (im)politeness in a particular mediated, customer-oriented setting. It is the first book to do so across telephone, email and social media. It offers key insights into a unique customer service setting through authentic and spontaneous data analysis. The book looks at how customers and agents of a large public transport company engage in transactional services and impolite behaviour. This text is directed at scholars and practitioners working in communication, business discourse, (socio)pragmatics, interaction studies, and social media interactions. It is also of great value to students in applied linguistics and scholars of Slavic languages, particularly Slovenian. The cross-media study is also of value to public/private institutions to reflect on their work practices, helping them improve existing customer–service provider relationships. The diverse readership and appeal are essential features of this book. Examines mediated institutional talk and impoliteness in the Slovenian language Covers mediated service interactions, such as requests and complaints across three different media Provides in-depth insights into communication within a contemporary business environment

Linguistic Politeness in Online Communication
Linguistic Politeness in Online Communication

Author: Hendi Pratama

Publisher: pemimpinmuda.id

Published: 2019-09-01

Total Pages: 105

ISBN-13: 6237618082

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Politeness is a big theme in the studies of pragmatics. It has been discussed for the last seventy years and yet certain depth can still be added into the body of works. This book is written to connect the classical theories of politeness and the practical applications of politeness in the digital age. Today, we are faced with two kinds of interactions due to technological advancements: face-to-face interaction and cyber interaction. Both interactions seem to use the same mechanism of semantics and pragmatics. However, in reality, they have gaps. With this in mind, I feel the urge to make those gaps explicit. Those discrepancies between face-to-face and cyber interaction may not be intuitive. Even in some cases, they are counter-intuitive. We, human beings, have been utilizing face-to-face interaction for at least forty thousand years, yet in the last twenty years, cyber communication has been infiltrating our life. The infiltration started with small and limited application like email and short messages but now the infiltration has been securing some hours of our daily communications among human beings. Humans from all ages plunge in the arena of cyber communication. We may have had the assumption of face-to-face interaction politeness principles and features transferred to its cyber counterpart and vice versa. Some of those politeness principles and features work well in both worlds. Those are human-made principles and used in the human world anyway. However, it is so often some principles, which work well in a medium, fail to convert comfortably in the other medium.

The International Encyclopedia of Language and Social Interaction, 3 Volume Set
The International Encyclopedia of Language and Social Interaction, 3 Volume Set

Author: Cornelia Ilie

Publisher: John Wiley & Sons

Published: 2015-06-08

Total Pages: 1676

ISBN-13: 1118611101

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The International Encyclopedia of Language and Social Interaction is an invaluable reference work featuring contributions from leading global scholars, available both online and as a three-volume print set. The definitive international reference work on a topic of major and increasing importance, in a new series of sub-disciplinary international encyclopedias Provides state-of-the-art research for scholars in a highly interactive and accessible format, available both online and as a three-volume print set Covers key research topics in the field with contributions from a team of experienced, global editors Successfully brings into a single source, explication of all of the fascinating and ground-breaking Language and Social Interaction work developing globally and across subjects Part of The Wiley Blackwell-ICA International Encyclopedias of Communication series, published in conjunction with the International Communication Association. Online version available at www.wileyicaencyclopedia.com

Discursive Approaches to Politeness
Discursive Approaches to Politeness

Author: Linguistic Politeness Research Group

Publisher: Walter de Gruyter

Published: 2011-06-30

Total Pages: 285

ISBN-13: 3110238675

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This collection of essays by the Linguistic Politeness Research Group represents the results of over a decade of the group's research, discussions, seminars and conferences on the subject of linguistic politeness. The volume brings together cutting edge essays reflecting the range of discursive approaches to the analysis of politeness and impoliteness.

Impoliteness
Impoliteness

Author: Jonathan Culpeper

Publisher: Cambridge University Press

Published: 2011-01-06

Total Pages: 307

ISBN-13: 1139495089

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When is language considered 'impolite'? Is impolite language only used for anti-social purposes? Can impolite language be creative? What is the difference between 'impoliteness' and 'rudeness'? Grounded in naturally-occurring language data and drawing on findings from linguistic pragmatics and social psychology, Jonathan Culpeper provides a fascinating account of how impolite behaviour works. He examines not only its forms and functions but also people's understandings of it in both public and private contexts. He reveals, for example, the emotional consequences of impoliteness, how it shapes and is shaped by contexts, and how it is sometimes institutionalised. This book offers penetrating insights into a hitherto neglected and poorly understood phenomenon. It will be welcomed by students and researchers in linguistics and social psychology in particular.

Exploring Politeness in Business Emails
Exploring Politeness in Business Emails

Author: Vera Freytag

Publisher: Multilingual Matters

Published: 2019-10-11

Total Pages: 151

ISBN-13: 1788925971

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Exploring Politeness in Business Emails explores the contextual complexities of workplace emails by comparing British English and Peninsular Spanish directive speech events and systematically assessing the impact of contextual factors. Through a combination of qualitative and quantitative methods of data collection and analysis, and the inclusion of metapragmatic insights in the interpretation of the results, the book offers an innovative approach to the study of politeness. The book partially contradicts previous assumptions about English and Spanish directives and provides new insights into the role of politeness in the workplace. By offering a meticulous account of the linguistic choices made by the English and Spanish first language users and the contextual factors influencing these choices, the book suggests far-reaching implications for future research in cross-cultural pragmatics and business discourse, as well as practical implications relevant for academics, postgraduate students and practitioners interested in these fields.