Service Is a Superpower
Service Is a Superpower

Author: Louie Gravance

Publisher: Mascot Books

Published: 2020-04-07

Total Pages: 192

ISBN-13: 9781645432647

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Louie Gravance is often referred to as "the guy that can make the Disney service concepts actually work outside of Disney." For over twenty-five years at the Walt Disney Company, Louie enjoyed a distinguished career with Disney theme parks, designing everything from live-entertainment experiences to customer service training programs through the Disney Institute in Orlando, Florida. At only twelve years old, he began working in California as a stage, film, and television actor and would go on to appear in movies, sitcoms, and over thirty-five national television commercials. In 1987, Gravance was offered a summer job with one of the entertainment industry's most successful providers of "magical" customer experiences, Disney theme parks, beginning as a comic at Disneyland in Anaheim, California and soon thereafter embarking on a nearly three-decade adventure at the Walt Disney World Resort in Orlando, Florida. Following his hugely effective tenure in Orlando, Gravance left Disney to pursue other opportunities and soon amassed even more success working as a consultant, customer service speaker, and corporate culture guru. Louie has designed multimillion-dollar service campaigns for companies such as Bank of America, ING Financial, Choice Hotels, Nikon, and The American Council of Independent Laboratories. Gravance is the recipient of the Disney Partners in Excellence Award and the Spirit of Disney Award and has been recognized internationally as a leading keynote speaker on the topic of customer service and employee engagement.

You Don't Need an MBA
You Don't Need an MBA

Author: Alicia McKay

Publisher: Major Street Publishing

Published: 2022-01-01

Total Pages: 189

ISBN-13: 0648980359

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MBAs are old news. In this ground-breaking book, leadership expert Alicia McKay teaches leaders to focus on the things they don't teach you at business school.Leaders are made, not born. But they are not made in the lecture halls and seminar rooms; you don't need an MBA to be an effective leader.They need to get smart, be strategic about the next step and expand their range, to face a complex and uncertain future. They need paradox: clear values and open minds, high performance and meaningful space, dedication to detail and big picture perspective. They need to ask different questions, design different options and most of all, they need to do that with others on the same journey.In this thought-provoking book, Alicia McKay teaches you the five skills every strategic leader needs:* How to develop true flexibility* How to make good decisions* How to develop powerful systems* How to drive real performance* How to have meaningful influence Drawing on the latest global thinking on leadership, You Don't Need an MBA uses Plain English to demystify the skills leaders of the future need and outlines a way forward; united leadership that focuses on real outcomes, not quick-fixes.

Your Hidden Superpower
Your Hidden Superpower

Author: Adrienne Bankert

Publisher: HarperCollins Leadership

Published: 2020-06-09

Total Pages: 225

ISBN-13: 1400218209

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Kindness isn’t merely about getting along with people and being nice. It’s a game changer in business, the door-opener to opportunity, and the key to authenticity and confidence. Discover the true potential of kindness and harness its power. Through years of developing her own kindness practices and studying those of others, Good Morning America correspondent and ABC News journalist Adrienne Bankert has experienced firsthand the unbeatable power of kindness and witnessed its transformative impact on others. Adjusting our perspective from being closed off and self-centered to a mindset of kindness ripples into a staggering amount of personal fulfillment and growth. No matter our age or ethnicity, where we come from, or how much money we make, every one of us can be kind. Every one of us can be a change agent. In Your Hidden Superpower, Adrienne will help you: See simple acts of kindness from a new and empowering perspective; Learn how to make kindness a habit and experience more peace, inspiration, and impact; Engage kindness at work and enjoy remarkable opportunities—plus, know how to get from “here” to “there” quickly; and Activate kindness as a force to reconnect you to your authentic self, replenish your passion and creativity, and find your voice. Your Hidden Superpower describes how kindness is a superpower that can be honed through an intentional lifestyle of kindness and is especially important in these divisive times.

Humor, Seriously
Humor, Seriously

Author: Jennifer Aaker

Publisher: Crown Currency

Published: 2021-02-02

Total Pages: 274

ISBN-13: 0593135296

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WALL STREET JOURNAL, LOS ANGELES TIMES, AND USA TODAY BESTSELLER • Anyone—even you!—can learn how to harness the power of humor in business (and life), based on the popular class at Stanford’s Graduate School of Business. Don’t miss the authors’ TED Talk, “Why great leaders take humor seriously,” online now. “The ultimate guide to using the magical power of funny as a tool for leadership and a force for good.”—Daniel H. Pink, #1 New York Times bestselling author of When and Drive We are living through a period of unprecedented uncertainty and upheaval in both our personal and professional lives. So it should come as a surprise to exactly no one that trust, human connection, and mental well-being are all on the decline. This may seem like no laughing matter. Yet, the research shows that humor and laughter are among the most valuable tools we have at our disposal for strengthening bonds and relationships, diffusing stress and tension, boosting resilience, and performing when the stakes are high. That’s why Jennifer Aaker and Naomi Bagdonas teach the popular course Humor: Serious Business at the Stanford Graduate School of Business, where they help some of the world’s most hard-driving, blazer-wearing business minds infuse more humor and levity into their work and lives. In Humor, Seriously, they draw on findings by behavioral scientists, world-class comedians, and inspiring business leaders to reveal how humor works and—more important—how you can use more of it, better. Aaker and Bagdonas unpack the theory and application of humor: what makes something funny, how to mine your life for material, and simple ways to identify and leverage your unique humor style. They show how to use humor to rebuild vital connections; appear more confident, competent, and authentic at work; and foster cultures where levity and creativity can thrive. President Dwight David Eisenhower once said, “A sense of humor is part of the art of leadership, of getting along with people, of getting things done.” If Dwight David Eisenhower, the second least naturally funny president (after Franklin Pierce), thought humor was necessary to win wars, build highways, and warn against the military-industrial complex, then you might consider learning it too.

Leading with Vulnerability
Leading with Vulnerability

Author: Jacob Morgan

Publisher: John Wiley & Sons

Published: 2023-10-02

Total Pages: 295

ISBN-13: 1119895251

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How do some of the world’s top leaders unlock the potential of others, create trust, and lead through change? Jacob started out with one basic question: Is vulnerability the same for leaders as it is for everyone else? It turns out that it’s not. On August 20, 1991, Hollis Harris, the CEO of struggling Continental Airlines told his 42,000 employees to pray for the future of the company. The next day he was fired. What Hollis did was vulnerable, but it was not leadership. While vulnerability cripples some leaders, others tap into it and use it as a superpower. Vulnerability alone makes leaders seem incompetent. Competence on its own makes it hard for leaders to connect with their people. The key is to develop both competence and vulnerability, what Jacob calls “The Vulnerable Leader Equation.” Based on over 100 CEO interviews and a survey of nearly 14,000 employees, renowned leadership thought leader and futurist Jacob Morgan shares candid stories and original research that shows how leaders can tap into vulnerability to transform themselves, their teams, and their organizations. This book will show you why it’s so crucial to lead with vulnerability and how to do it well. You will learn: The difference between being vulnerable and leading with vulnerability The 5 vulnerable leader superheroes What makes leaders feel most vulnerable at work and why The ROI of leading with vulnerability The 8 attributes of vulnerable leaders What happens when vulnerability is used against you How to climb the “vulnerability mountain” What keeps leaders from being vulnerable at work and how to overcome it Leading With Vulnerability is not just a book to share with your leaders and your co-workers. It's an invitation to a paradigm-shifting adventure. Nothing like this has been written before and, after reading it, you’ll never look at leadership the same way again.

Doing the Hard Work
Doing the Hard Work

Author: Joan Wills

Publisher: SAE International

Published: 2022-05-18

Total Pages: 191

ISBN-13: 1468604031

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One of the best ways to encourage women to enter or continue in engineering is to hear about and see examples of other women in the field to whom they can relate. Joan Wills and Karen Ramsey-Idem bring together diverse, talented women across the commercial vehicle industry to share her unique experiences including the habits, motivations, triumphs, defeats, and lessons learned that helped each thrive in her leadership roles. These leaders represent three different generations across U.S., Europe, Africa and Asia. Doing the Hard Work provides insights that have relevance for women at all stages in their careers, whether its young women interested in pursuing a career in the auto industry, those looking for their next strategic move, or those seeking insight and inspiration. "An important contribution to the literature to encourage women to become engineers and continue careers in STEM." Maxine L. Savitz, Vice President, National Academy of Engineering (ISBN:9781468604030 ISBN:9781468604054 ISBN:9781468604047 DOI:10.4271/9781468604047)

The Performance Advantage
The Performance Advantage

Author: Agnes Cserhati

Publisher: SRA Books

Published: 2024-01-11

Total Pages: 215

ISBN-13: 191548331X

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Are you ready to elevate your leadership and career to the next level? Do you wonder how successful senior leaders stay ahead of the curve and remain on top of their game? Ambition alone won't get you to the top or keep you there. But your performance advantage will. Leveraging her lifelong passion for high performance, Agnes Cserhati – a globally acclaimed performance coach and leadership expert – has distilled decades of experience working with some of the world's top leaders into the 12 key principles that unlock the secret to high performance. With razor-sharp precision, alongside her unrivalled ability to cut to the chase, Cserhati reveals actionable insights that will inspire, challenge, and motivate you to accelerate your success. Master pivotal shifts and strategies that distinguish exceptional leaders and reframe your perspective on success. From resilience and communication to the power of personal branding and influence, this indispensable guide challenges the status quo and uncovers growth opportunities that defy expectations, empowering you to redefine your leadership approach and change your career trajectory. Through real-life examples, game-changing practical insights and actionable expert advice, you'll discover how to: Maximise your own potential for success Drive high performance in yourself and others Master conscious and purposeful growth Your leadership career isn't just about achieving results—it's about upholding extraordinary performance consistently. This book is your expert road map through a transformative journey towards unprecedented professional success. It's time to unleash your performance advantage!

Influence Is Your Superpower
Influence Is Your Superpower

Author: Zoe Chance

Publisher: Random House

Published: 2022-02-01

Total Pages: 305

ISBN-13: 1984854348

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Rediscover the superpower that makes good things happen, from the professor behind Yale School of Management's most popular class “The new rules of persuasion for a better world.”—Charles Duhigg, author of the bestsellers The Power of Habit and Smarter Faster Better You were born influential. But then you were taught to suppress that power, to follow the rules, to wait your turn, to not make waves. Award-winning Yale professor Zoe Chance will show you how to rediscover the superpower that brings great ideas to life. Influence doesn’t work the way you think because you don’t think the way you think. Move past common misconceptions—such as the idea that asking for more will make people dislike you—and understand why your go-to negotiation strategies are probably making you less influential. Discover the one thing that influences behavior more than anything else. Learn to cultivate charisma, negotiate comfortably and creatively, and spot manipulators before it’s too late. Along the way, you’ll meet alligators, skydivers, a mind reader in a gorilla costume, Jennifer Lawrence, Genghis Khan, and the man who saved the world by saying no. Influence Is Your Superpower will teach you how to transform your life, your organization, and perhaps even the course of history. It’s an ethical approach to influence that will make life better for everyone, starting with you.

Self-Belief Is Your Superpower
Self-Belief Is Your Superpower

Author: Tory Archbold

Publisher: Mango Media Inc.

Published: 2023-04-11

Total Pages: 220

ISBN-13: 1684811570

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Empowerment to Find Your True Life Purpose “If you feel stuck or seek inspiration grab this powerful book.“ —Kristen Butler, CEO of Power of Positivity and author of The Comfort Zone “One of Australia’s top female entrepreneurs and CEOs.” —Nova Entertainment In this step-by-step guide, Tory Archbold, powerhouse host of the Powerful Stories podcast, shares her proven principles for success in building entrepreneurial empires. This powerful book for women leaders demonstrates how trusting your intuition and stepping into your power can break you free of judgment, ignite self-belief, and finally attract the richness you deserve! Staggering success starts within. Are you in a career you never wanted? Are you disconnected from yourself? Are you at a crossroads in life and feeling unsure? Self-Belief is Your Superpower is the book for you. Combining entrepreneurial and personal development, spiritual self-help, and self-esteem for women, this book takes a holistic approach to success, ensuring readers emerge as truly powerful women. Books this impactful are hard to come by so grab your copy today! Changing to thrive—from success to success. Author Tory Archbold is one of the most powerful and connected women in Australia, but she wasn’t always. With hustle, instincts, heart, and kinship, she found her life purpose and success at home and work—and under her guide, you can, too. This guide is filled with helpful and impactful principles for success and balance as you navigate your new journey. Inside, discover how to: Create a happy heart and attract the life you truly deserve Find your life purpose with these principles for success Use self-belief to break free of judgment and give yourself permission to shine If you enjoy professional development books or books for powerful women, books like 8 Secrets to Powerful Manifesting, How to Change, or I Will Not Die an Unlived Life, you’ll love Self-Belief Is Your Superpower.