Hundreds of businesses have customers who admire them, but only an elite few have true advocates— passionate, loyal, vocal fans—who rave about them to anyone who will listen. Jeanne Bliss, who served as a senior customer executive at five major companies, says there’s no shortcut to becoming beloved—you can’t hire a fancy marketing firm to get there. You earn it by how you decide to run your business—as Wegman’s and Harley-Davidson have for decades and as relatively new companies like Zipcar and Zappos are doing right now. After studying and working with dozens of beloved companies, Bliss has identified five key decisions that lead to customer devotion: • Decide to believe • Decide with clarity of purpose • Decide to be real • Decide to be there • Decide to say “sorry” Her examples and advice will help readers sustain growth and profit even in a tough economy.
A pioneering canine behaviorist draws on cutting-edge research to show that a single, simple trait--the capacity to love--is what makes dogs such perfect companions for humans, and to explain how people can better reciprocate their affection.affection.
This is an utterly original and completely beguiling prose novel about a boy who has to write a poem, and then another, and then even more. Soon the little boy is writing about all sorts of things he has not really come to terms with, and astounding things start to happen.
Learn to communicate with your dog—using their language “Good reading for dog lovers and an immensely useful manual for dog owners.”—The Washington Post An Applied Animal Behaviorist and dog trainer with more than twenty years’ experience, Dr. Patricia McConnell reveals a revolutionary new perspective on our relationship with dogs—sharing insights on how “man’s best friend” might interpret our behavior, as well as essential advice on how to interact with our four-legged friends in ways that bring out the best in them. After all, humans and dogs are two entirely different species, each shaped by its individual evolutionary heritage. Quite simply, humans are primates and dogs are canids (as are wolves, coyotes, and foxes). Since we each speak a different native tongue, a lot gets lost in the translation. This marvelous guide demonstrates how even the slightest changes in our voices and in the ways we stand can help dogs understand what we want. Inside you will discover: • How you can get your dog to come when called by acting less like a primate and more like a dog • Why the advice to “get dominance” over your dog can cause problems • Why “rough and tumble primate play” can lead to trouble—and how to play with your dog in ways that are fun and keep him out of mischief • How dogs and humans share personality types—and why most dogs want to live with benevolent leaders rather than “alpha wanna-bes!” Fascinating, insightful, and compelling, The Other End of the Leash is a book that strives to help you connect with your dog in a completely new way—so as to enrich that most rewarding of relationships.
Is your dog driving you up the wall? Discover simple but effective games you both enjoy, and get just what you want in your family pet. 🐕 Is your dog stealing and destroying anything that’s not nailed down? 🐕 Pulling your arm out of its socket on walks? 🐕 Racing off into the blue yonder, deaf to your calls? As a professional positive dog trainer Beverley Courtney knows just what you’re up against! She’s taught thousands of new owners how to work with their puppies and dogs - entirely without force. You got your pet to be your companion - and yet all you seem to do is yell at her! Let’s change this right away: instead of focussing on what you don’t want your dog to do, focus on what you do want. Instead of having unnecessary battles over trivia, build up terrific games your dog longs to play with you. Soon your unruly dog will be saying, “Yes? What would you like me to do for you?” And so begins a wonderful partnership. Beverley takes you by the hand and leads you through the games and lessons, step-by-step. There’s no strange jargon, no “Thou shalt not’s”, and every time you get stuck, another solution pops up. Her years of experience in face-to-face classes as well as her popular online programs shine through. 👉 Book 1 shows you how to find your dog’s off-switch! You’ll wonder how you managed before you learnt this skill. 👉 Book 2 has you teaching your dog impulse control, so that by being trustworthy around food and doorways he gets greater freedom. 👉 Book 3 brings you the Holy Grail of dog ownership - walking nicely on the lead. In just a couple of games a day, you’ll get the calm walks you yearn for. 👉 Book 4 teaches your dog the life-saving and sanity-preserving skill of coming back instantly on one call. He’ll have such fun he’ll be halfway back to you before he knows it. Buy this engaging, readable, jargon-free, complete series right now, and turn your dog into your Brilliant Family Dog!
I Love My Dog Embroidery is a collection of 380 adorable dog-themed stitch motifs for pooch parents and their beloved fur babies, with project ideas, how-tos, and templates. Created by embroidery artist MakikoArt and six other amazing embroidery artists, this “dog fanciful” collection of stitch motifs celebrates all things canine. With this lovely embroidery guide, you can create all manner of pups, including: The sweet Labrador retriever, fluffy poodle, noble German shepherd, and many others Dogs doing what they do best—classic poses, postures, and tricks—like “roll over,” “give me your paw,” and the ever-popular “rub my tummy” Pooches disguised as people—the farmer, the artist, the businessman—and who can resist the sneaky but lovable mailman? Mutts in different styles and shapes, including borders, frames, and alphabets You’ll also find guidance on how to customize a motif to fit your favorite Fido, plus a gallery of project ideas for showcasing your stitches. So grab a needle and floss and take everything in your home and wardrobe from drab to double-dog fabulous! With designs contributed by: Chloe Redfern Embroidery / Chloe Redfern How Could You? Clothing / Mia Alexi Insanitynice / Valentina Castillo Mora Miho Starling / mipomipo handmade Solipandi / Anja Lehmann Stitch People / Elizabeth Dabczynski
This superb collection of original paintings by award-winning artists Gillie and Marc Schattner, combined with their witty and heart-warming observations about dogs is the perfect gift idea for anyone who ever loved a dog.
