From the author of the acclaimed Behind the Kitchen Door, a powerful examination of how the subminimum wage and the tipping system exploit society’s most vulnerable “No one has done more to move forward the rights of food and restaurant workers than Saru Jayaraman.” —Mark Bittman, author of The Kitchen Matrix and A Bone to Pick Before the COVID-19 pandemic devastated the country, more than six million people earned their living as tipped workers in the service industry. They served us in cafes and restaurants, they delivered food to our homes, they drove us wherever we wanted to go, and they worked in nail salons for as little as $2.13 an hour—the federal tipped minimum wage since 1991—leaving them with next to nothing to get by. These workers, unsurprisingly, were among the most vulnerable workers during the pandemic. As businesses across the country closed down or drastically scaled back their services, hundreds of thousands lost their jobs. As in many other areas, the pandemic exposed the inadequacies of the nation’s social safety net and minimum-wage standards. One of New York magazine’s “Influentials” of New York City, one of CNN’s Visionary Women in 2014, and a White House Champion of Change in 2014, Saru Jayaraman is a nationally acclaimed restaurant activist and the author of the bestselling Behind the Kitchen Door. In her new book, One Fair Wage, Jayaraman shines a light on these workers, illustrating how the people left out of the fight for a fair minimum wage are society’s most marginalized: people of color, many of them immigrants; women, who form the majority of tipped workers; disabled workers; incarcerated workers; and youth workers. They epitomize the direction of our whole economy, reflecting the precariousness and instability that is increasingly the lot of American labor.
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
A research-backed clarion call to CEOs and managers, making the controversial case that good, well-paying jobs are not only good for workers and for society--they're good for business, too.
The New York Times bestselling work of undercover reportage from our sharpest and most original social critic, with a new foreword by Matthew Desmond, author of Evicted Millions of Americans work full time, year round, for poverty-level wages. In 1998, Barbara Ehrenreich decided to join them. She was inspired in part by the rhetoric surrounding welfare reform, which promised that a job—any job—can be the ticket to a better life. But how does anyone survive, let alone prosper, on $6 an hour? To find out, Ehrenreich left her home, took the cheapest lodgings she could find, and accepted whatever jobs she was offered. Moving from Florida to Maine to Minnesota, she worked as a waitress, a hotel maid, a cleaning woman, a nursing-home aide, and a Wal-Mart sales clerk. She lived in trailer parks and crumbling residential motels. Very quickly, she discovered that no job is truly "unskilled," that even the lowliest occupations require exhausting mental and muscular effort. She also learned that one job is not enough; you need at least two if you int to live indoors. Nickel and Dimed reveals low-rent America in all its tenacity, anxiety, and surprising generosity—a land of Big Boxes, fast food, and a thousand desperate stratagems for survival. Read it for the smoldering clarity of Ehrenreich's perspective and for a rare view of how "prosperity" looks from the bottom. And now, in a new foreword, Matthew Desmond, author of Evicted: Poverty and Profit in the American City, explains why, twenty years on in America, Nickel and Dimed is more relevant than ever.
In Getting the Goods, Edna Bonacich and Jake B. Wilson focus on the Southern California ports of Los Angeles and Long Beach—which together receive 40 percent of the nearly $2 trillion worth of goods imported annually to the United States—to examine the impact of the logistics revolution on workers in transportation and distribution. Built around the invention of shipping containers and communications technology, the logistics revolution has enabled giant retailers like Wal-Mart and Target to sell cheap consumer products made using low-wage labor in developing countries. The goods are shipped through an efficient, low-cost, intermodal freight system, in which containers are moved from factories in Asia to distribution centers across the United States without ever being opened. Bonacich and Wilson follow the flow of imports from Asian factories, exploring the roles of importers, container shipping companies, the ports, railroad and trucking companies, and warehouses. At each stage, Getting the Goods raises important questions about how the logistics revolution affects logistics workers. Drawing extensively on interviews with workers and managers at all levels of the supply chain, on industry reports, and on economic data, Bonacich and Wilson find that, in general, conditions have deteriorated for workers. But they also discover that changes in the system of production and distribution provide new strategic opportunities for labor to gain power. A much-needed corrective to both uncritical celebrations of containerization and the global economy and pessimistic predictions about the future of the U.S. labor movement, Getting the Goods will become required reading for scholars and students in sociology, political economy, and labor studies.
Getting Welfare to Work traces the radical reform of the Australian, UK, and Dutch public employment services systems. Starting with major changes from 1998, this book examines how each national system has moved from traditional public services towards more privately provided and market-based methods. Each of these three countries developed innovative forms of contracting-out and complex incentive regimes to motivate welfare clients and to control the agencies charged with helping them. The Australian system pioneered the use of large, national contracts for services to all unemployed jobseekers. By the end of our study period this system was entirely outsourced to private agencies. Meanwhile the UK elected a form of contestability under Blair and Cameron, culminating in a new public-private financing model known as the 'Work Programme'. The Dutch had evolved their far more complex system from a traditional public service approach to one using a variety of specific contracts for private agencies. These innovations have changed welfare delivery and created both opportunities and new constraints for policy makers. Getting Welfare to Work tells the story of these bold policy reforms from the perspective of street-level bureaucrats. Interviews and surveys in each country over a fifteen year period are used to critically appraise this central pillar of the welfare state. The original data analysed in Getting Welfare to Work provides a unique comparative perspective on three intriguing systems. It points to new ways of thinking about modes of governance, system design, regulation of public services, and so-called activation of welfare clients. It also sheds light on the predicament of third sector organisations that contract to governments through competitive tenders with precise performance monitoring, raising questions of 'mission drift'.