Business Plus is a three-level, integrated-skills, business English course, from A1 (false beginner) to B1 (pre-intermediate) levels. Each level of the Student's Book has 10 units. Designed to be easy and enjoyable to teach, each unit features integrated skills and language practice. Units also include cultural awareness sections that connect learners to their region and beyond. In addition, TOEIC-style practice sections allow students' progress to be measured.
Popular Science gives our readers the information and tools to improve their technology and their world. The core belief that Popular Science and our readers share: The future is going to be better, and science and technology are the driving forces that will help make it better.
Find more customers, generate more sales and grow your sales using the proven concepts in this very affordable book. Marketing can easily drain your money without the results you want. For the price of a coffee, 17 Ways to Grow Your Business at Zero Cost! provides easy to implement strategies for achieving sales without spending lots on advertising or expensive marketing campaigns. This concise book is full of value and explains how each of the 17 powerful tactics will help you to find more customers, convert more prospects and earn more revenue per customer - without having to spend money. In this book you will discover: - How to create a product/service matrix so that you can sell MORE to existing customers - A smart way to reach hundreds of potential customers without the need for a lead generation process or spending money on Facebook Ads - Quick win actions and changes to existing marketing materials that will increase conversion rates - How to convert more enquiries when talking to customers face to face or remotely - ... and lots more! Want to grow your business? Click buy now to grab your copy of this valuable book.
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
The book, filled with case studies and examples, is designed to support the development of a growth strategy for owner managed businesses by providing frameworks, ideas, inspiration, and a series of assignments.
Popular Mechanics inspires, instructs and influences readers to help them master the modern world. Whether it’s practical DIY home-improvement tips, gadgets and digital technology, information on the newest cars or the latest breakthroughs in science -- PM is the ultimate guide to our high-tech lifestyle.
Popular Mechanics inspires, instructs and influences readers to help them master the modern world. Whether it’s practical DIY home-improvement tips, gadgets and digital technology, information on the newest cars or the latest breakthroughs in science -- PM is the ultimate guide to our high-tech lifestyle.
Popular Mechanics inspires, instructs and influences readers to help them master the modern world. Whether it’s practical DIY home-improvement tips, gadgets and digital technology, information on the newest cars or the latest breakthroughs in science -- PM is the ultimate guide to our high-tech lifestyle.
Popular Mechanics inspires, instructs and influences readers to help them master the modern world. Whether it’s practical DIY home-improvement tips, gadgets and digital technology, information on the newest cars or the latest breakthroughs in science -- PM is the ultimate guide to our high-tech lifestyle.
Unlock the secrets to sustainable business growth with this inspiring and practical guide from entrepreneur and business re-ignitor Wayne Fox. With over 160 years of combined business experience distilled into an actionable framework, EXPAND provides the fundamental steps to take your company to new heights. Whether you're just starting out or looking to propel an established business forward, this book is an invaluable resource. The author draws from his diverse industry expertise and personal journey to deliver a proven roadmap for growth. Through candid insights, real-world examples, and a focus on fostering the right mindset, you'll learn how to assess your current position, craft a strategic vision, build the ideal team, optimize systems and processes, secure financing, and ultimately achieve the growth you've been striving for. But EXPAND is more than just a business book—it's a rallying cry to take control of your entrepreneurial destiny. Wayne’s passion for empowering others shines through, inspiring you to have the courage to think big, embrace your strengths, and create sustainable momentum. With this book as your guide, you'll gain the tools, knowledge and motivation to confidently steer your business toward remarkable growth. Whether your sights are set on your local community or the global marketplace, let EXPAND be the catalyst for your transformation. The path to growth starts here—are you ready to begin your journey?
