Hotel and Resort English
Author: J.G. Heard
Publisher: James Heard
Published: 2014-04-15
Total Pages: 112
ISBN-13:
DOWNLOAD EBOOKThe book contains easy to use, ready-made lesson plans specifically geared towards the hotel industry. Each section covers a specific function that hotel staff are likely to encounter on a daily basis. The functions include greeting and introductions, guest’s requests, guest’s problems or complaints and much more. Each section contains common expressions used for the various functions, dialogues demonstrating the use of that language, practice activities (role play situations, discussion topics and games) and work sheets that allow students to practice using the language.