The book contains easy to use, ready-made lesson plans specifically geared towards the hotel industry. Each section covers a specific function that hotel staff are likely to encounter on a daily basis. The functions include greeting and introductions, guest’s requests, guest’s problems or complaints and much more. Each section contains common expressions used for the various functions, dialogues demonstrating the use of that language, practice activities (role play situations, discussion topics and games) and work sheets that allow students to practice using the language.
English for the Hotel Industry is meant for those professionals who work in the hospitality industry, interact with corporate and international clients, aim to go and work in English-speaking countries or just want to improve their English language abilities. Essentially, it simulates situations where you might need English to talk to your clients, guests, tourists and customers.
This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations. 24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests. 4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language. The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner. The audio CD provides valuable listening practice to accompany each unit.
Two New York Times–bestselling authors unveil new research showing what meditation can really do for the brain. In the last twenty years, meditation and mindfulness have gone from being kind of cool to becoming an omnipresent Band-Aid for fixing everything from your weight to your relationship to your achievement level. Unveiling here the kind of cutting-edge research that has made them giants in their fields, Daniel Goleman and Richard Davidson show us the truth about what meditation can really do for us, as well as exactly how to get the most out of it. Sweeping away common misconceptions and neuromythology to open readers’ eyes to the ways data has been distorted to sell mind-training methods, the authors demonstrate that beyond the pleasant states mental exercises can produce, the real payoffs are the lasting personality traits that can result. But short daily doses will not get us to the highest level of lasting positive change—even if we continue for years—without specific additions. More than sheer hours, we need smart practice, including crucial ingredients such as targeted feedback from a master teacher and a more spacious, less attached view of the self, all of which are missing in widespread versions of mind training. The authors also reveal the latest data from Davidson’s own lab that point to a new methodology for developing a broader array of mind-training methods with larger implications for how we can derive the greatest benefits from the practice. Exciting, compelling, and grounded in new research, this is one of those rare books that has the power to change us at the deepest level.
This research monograph aims at developing an integrative framework of hotel revenue management. It elaborates the fundamental theoretical concepts in the field of hotel revenue management like the revenue management system, process, metrics, analysis, forecasting, segmentation and profiling, and ethical issues. Special attention is paid on the pricing and non-pricing revenue management tools used by hoteliers to maximise their revenues and gross operating profit. The monograph investigates the revenue management practices of accommodation establishments in Bulgaria and provides recommendations for their improvement. The book is suitable for undergraduate and graduate students in tourism, hospitality, hotel management, services studies programmes, and researchers interested in revenue/yield management. The book may also be used by hotel general managers, marketing managers, revenue managers and other practitioners looking for ways to improve their knowledge in the field.
This book and audio CD help future workers in the hotel and restaurant fields develop the English vocabulary they need for interacting with customers and colleagues. The 61 lessons show essential language structures for such common functions as welcoming a guest, dealing with a guest's luggage, taking a meal order, and finding medical care for a guest. Each two page lesson provides full-colour illustrations and clear captions. The CD provides audio for each lesson in the book.
