Hostmanship : the art of making people feel welcome
Author: Jan Gunnarsson
Publisher:
Published: 2003
Total Pages: 138
ISBN-13: 9789175041599
DOWNLOAD EBOOKRead and Download eBook Full
Author: Jan Gunnarsson
Publisher:
Published: 2003
Total Pages: 138
ISBN-13: 9789175041599
DOWNLOAD EBOOKAuthor: Michael Chibili
Publisher: Routledge
Published: 2019-11-22
Total Pages: 982
ISBN-13: 1000036049
DOWNLOAD EBOOKA comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials.
Author: Kevin D. O'Gorman
Publisher: Goodfellow Publishers Ltd
Published: 2010-03-31
Total Pages: 242
ISBN-13: 1906884935
DOWNLOAD EBOOKThe Origins of Hospitality and Tourism is an exciting new text about the true origins of hospitality and tourism, identifying how an understanding the past can inform modern approaches to hospitality and tourism management.
Author: Thomas J. Peters
Publisher: Harper Collins
Published: 2010-02-20
Total Pages: 635
ISBN-13: 006196350X
DOWNLOAD EBOOK#1 New York Times-Bestselling Author:No-nonsense, back-to-basics principles to achieve excellence every day from “the uber-guru of business” (The Economist). No matter the ups and downs of economic indicators or the whirlwinds of new technologies, the patented Tom Peters approach to business and management remains as effective as ever. As essential for freelancers and small-business owners as it is for the heads of major corporations, The Little Big Things is a rousing call-to-arms to American business to get back to the basics of running a successful enterprise. An avowed enemy of conformism and the status quo, Peters shaped the idea of modern management. In The Little Big Things, he offers 163 ways to excel at the “people side of business”—and reminds us that rather than thinking about Grand Outcomes, we need to focus on excelling today and every day, because it’s the small things that customers notice, it’s the small things that make a lasting impression, and it’s the small successes that lead to something big. “The father of the post-modern corporation.” —Los Angeles Times “It is [Tom] Peters—as consultant, writer, columnist, seminar lecturer, and stage performer—whose energy, style, influence, and ideas have [most] shaped new management thinking.” —Movers and Shakers: The 100 Most Influential Figures in Modern Business “Buy this book.” —Stephen R. Covey
Author: Shann Ray Ferch
Publisher: Paulist Press
Published: 2011
Total Pages: 257
ISBN-13: 0809105942
DOWNLOAD EBOOKIn The Spirit of Servant-Leadership editors Shann Ferch and Larry Spears present an elegant and powerful approach to the nature of the leader-follower dynamic, with a specific focus on many of the most radical, life-affirming, and transformative facets of the servant-leader. In essence, The Spirit of Servant-Leadership speaks to the soul of humanity by gathering a bright symphony of voices, including some of the current thought-leaders of contemporary leadership. Among the many voices in this volume, Peter Block questions the very nature of leadership and draws people to more deeply understand the subtlety, humility, and self-transcendence required to develop one another, individually and collectively. Larry C. Spears delves into the rich earth of holistic servant-leadership, and creates multidimensional growth and healing for the heart, mind, and spirit. Margaret Wheatley calls people to deeply consider the interior formation of leaders that create greater transparency, less command and control, and more willingness to be sincerely changed by others. James Autry unveils important truths about the process of insight involved in true servant-leadership, and Shann Ferch speaks to the nature of intimacy and the profound questions of forgiveness between people, cultures, and nations. Robert Greenleaf, former AT & T executive and the contemporary founder of servant-leadership said, "Behind every great achievement is a dreamer of great dreams." The Spirit of Servant-Leadership affirms people in all the complexity and nuance of the human endeavor, and helps renew in readers the ability to dream great dreams. +
Author: Miguel Angel Gardetti
Publisher: Routledge
Published: 2017-09-08
Total Pages: 236
ISBN-13: 1351285343
DOWNLOAD EBOOKThis ground-breaking research represents the most complete collection yet on how the hospitality industry is addressing sustainability and ethical issues. Covering supply chain management, innovative sustainability initiatives, CSR programmes, biologically-respectful tourism and Value Creation, Sustainability in Hospitality: How Innovative Hotels are Transforming the Industry presents valuable global viewpoints on embedding sustainability into all aspects of the hospitality industry, and the impact this could have on transforming the sector into an advocate for more sustainable, eco-conscious tourism.The chapters in this edited collection span organizational governance, human rights and labour practices, environment and climate change, fair operating practices, stakeholder engagement, CSR and strategic management. The global reach of the collection brings case studies from China, the US, the UK, Mexico and Italy, while company case studies include Fairmont Luxury Hotels and Sextantio.Sustainability in Hospitality: How Innovative Hotels are Transforming the Industry will be an essential read for academics researching the development of ethically-conscious and sustainable hospitality, and for hotel managers and group CEOs who want to know how sustainability and CSR can be embedded in their day-to-day operations.
Author: Qaiser Abbas
Publisher: Balboa Press
Published: 2020-11-29
Total Pages: 171
ISBN-13: 1982256370
DOWNLOAD EBOOKIn Chinese, the character for the word crisis is made up of two symbols, , danger and opportunity. A crisis is an ultimate test a leader can endure as while it swiftly reveals a leader’s capabilities and strengths; it can also expose the underlying weak spots. The unpredictable, dramatic, and highly charged events surrounding a crisis can profoundly affect the people in an organisation and threaten its very existence. A crisis is a condition of instability in social, economic, political, or international affairs, leading to a decisive change. Most of us are ordinary people until a crisis finds us. It is an interesting study of how various crises inspired great leadership icons and how these symbols of prominence stirred a distinct set of events. Crises bring with them opportunities for the leaders to stretch, embrace, and evolve new behaviors, solutions, and attitudes. Like every seriously committed business leaders of today, if you too are overwhelmed what the world experienced in 2020 in the form of Coronavirus pandemic and searching for a new growth trail for your company and have not yet traced out a trajectory towards it, this book is our gift to you. This ‘mother of crises,’ caused a series of unthinkable events; millions got infected in the first world, hundreds of thousands died in the most advanced clinical setting, thousands of billions were lost in the bloodbath in the stock market, capitalism embraced socialism, and nuclear-armed global economies shuddered like a house of cards in the face of the pandemic. And mighty leaders, business and political, crumbled like Icarus, the son of the master craftsman Daedalus, whose waxen wings melted when he flew too close to the sun.
Author: B. N. Hebbar
Publisher:
Published: 2005
Total Pages: 348
ISBN-13:
DOWNLOAD EBOOKAuthor: Ashraf Esmail
Publisher: Rowman & Littlefield
Published: 2018-08-24
Total Pages: 238
ISBN-13: 1475838387
DOWNLOAD EBOOKIn the 21st century, issues around diversity and social justice have become popular buzz words in the educational discourse. This volume moves beyond “popular buzz” to critically explore issues of diversity and social justice through research studies that capture the complexity of educating in the 21st century. Drawing from a wide range of topics such as race, gender, sexual orientation, social class, language, parental involvement and special needs along with other issues; this volume pushes the boundaries of exploring diversity and social justice through the lens of intersectionality. It will be helpful for scholars and practitioners seeking to transform the educational experiences of historically underserved students.