Hospitality Services
Author: Johnny Sue Reynolds Ph. D.
Publisher: Goodheart-Wilcox Publisher
Published: 2016-06-14
Total Pages: 0
ISBN-13: 9781631265495
DOWNLOAD EBOOK"Food, lodging, travel, tourism, recreation."
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Author: Johnny Sue Reynolds Ph. D.
Publisher: Goodheart-Wilcox Publisher
Published: 2016-06-14
Total Pages: 0
ISBN-13: 9781631265495
DOWNLOAD EBOOK"Food, lodging, travel, tourism, recreation."
Author: Conrad Lashley
Publisher: Taylor & Francis
Published: 2007-06-07
Total Pages: 294
ISBN-13: 1136402276
DOWNLOAD EBOOK'Franchising in the Hospitality Industry' provides an overview of the issues, debates and challenges associated with business franchising. In two parts, this text firstly looks at the issues from both an academic and practitioner perspective. The second part looks more closely at service sector groups in the hospitality industry, such as hotels, leisure and catering using national and international examples and illustrations. These demonstrate how the theories and debates discussed in the first part, are tackled in real life situations. Examples used are from well known companies such as McDonalds, Baskin Robbins, Burger King, Choice Hotels, Holiday Inn, Domino Pizza, Pierre Victoire amongst others.
Author: Rebecca Dei Mensah
Publisher: Xlibris Corporation
Published: 2013-09-30
Total Pages: 418
ISBN-13: 1483693171
DOWNLOAD EBOOKWhat standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.
Author: Johnny Sue Reynolds
Publisher: Goodheart-Wilcox Publisher
Published: 2013-05-16
Total Pages: 0
ISBN-13: 9781619602670
DOWNLOAD EBOOKResource added for the Hospitality Management program 311093 and Business Management - Hotel & Restaurant Emphasis 101023-H.
Author:
Publisher: CABI
Published: 2004
Total Pages: 228
ISBN-13: 9780851990446
DOWNLOAD EBOOKConsumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organisations that have succeeded in providing profitable services with high levels of customer loyalty.
Author: B. Prideaux
Publisher: CABI
Published: 2006-09-14
Total Pages: 357
ISBN-13: 1845930150
DOWNLOAD EBOOKThe aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.
Author:
Publisher: Pearson South Africa
Published: 2008
Total Pages: 378
ISBN-13: 9781770251373
DOWNLOAD EBOOKAuthor: City of London College of Economics
Publisher: City of London College of Economics
Published:
Total Pages: 356
ISBN-13:
DOWNLOAD EBOOKOverview You not only will learn the theory but the international applications as well. Content - Quality and Service Management Perspectives - Understanding and Managing Customer Satisfaction with Wildlife-based Tourism Experiences - Management of Tourism - Development and Growth - Co-branding in the Restaurant Industry - Service System - Marketing Tourism Online - Quality Management for Events - Effective Management of Hotel Revenue - And much more Duration 3 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assign- ment questions. Study material The study material will be provided in separate files by email / download link.
Author: Jim Sullivan
Publisher: Pencom
Published: 1991
Total Pages: 0
ISBN-13: 9781879239005
DOWNLOAD EBOOKThis is it. The bestselling book in food service history. Over the years it has been updated and, based on demand, kept printing. Today, hundreds of thousands of copies later, owners, managers, and operators are still using it for its "1,000 guaranteed ways to make your restaurant more profitable".
Author: Robert C. Ford
Publisher: Delmar
Published: 2012
Total Pages: 516
ISBN-13: 9781111307738
DOWNLOAD EBOOKMANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, International Edition teaches the concept of treating customers as guests and creating a "WOW" experience for them. Many other texts in this subject area skip over guest-focused service strategy in hospitality or service This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. The text is written in three sections: strategy, staffing, and systems.Each chapter includes at suggested hospitality activities for students, in which students are encouraged to visit local organizations to talk with guests, employees and managers to obtain a variety of perspectives on the guest experience. Other activities will have students going to the internet to visit established sites for hospitality organizations. Real and hypothetical hotels, restaurants, and other business types found in the hospitality industry are included as case studies giving the opportunity for discussion of hospitality concepts and principles. "Ethics in Business" segments encourage students to analyze ethical issues associated with chapter topics. Each chapter opens with learning objectives and discussion questions at the end. The included Instructor's Guide provides answers to the end-of-chapter questions and to the discussion questions following the chapter cases, additional field exercises in hospitality, true-false and multiple-choice quizzes, and additional material to assist the instructor in preparing course outlines and lesson plans, providing the best known about managing hospitality organizations big or small.