Healthcare Call Center Essentials
Healthcare Call Center Essentials

Author: Peter Lyle DeHaan

Publisher: Peter DeHaan

Published: 2022-06-06

Total Pages: 164

ISBN-13: 1948082942

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The essential guide to healthcare call centers. Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system. But running a healthcare call center comes with its own set of challenges. Healthcare Call Center Essentials is designed for those who want to manage a more effective medical contact center. From daily operations to long-term success, this essential guide will help you create a thriving contact center that meets the urgent needs of both patients and the medical community. By addressing common pain points, Healthcare Call Center Essentials will teach you how to: - Train and retain agents for long-term success - Measure your metrics to understand your call center’s strengths and weaknesses - Create more efficient and effective call center operations - Understand the dynamics of traffic, time management, and employee issues - Optimize your systems to better meet the needs of your medical community Healthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success provides practical and actionable tips to call center directors, managers, and leaders. You’ll discover how to better manage your team and maintain achievable strategies to meet your goals and powerfully support patients and healthcare centers. By implementing the strategies in Healthcare Call Center Essentials, you can improve your daily systems and optimize your contact center operation. Get your copy today.

Essentials of Health Care Finance
Essentials of Health Care Finance

Author: William Cleverley

Publisher: Jones & Bartlett Learning

Published: 2011

Total Pages: 590

ISBN-13: 0763789291

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Essentials of Health Care Finance stands firmly in its place as the leading textbook on healthcare finance. No other text so completely blends the best of current finance theory with the tools needed in day-to-day practice. Useful for all course levels as well as a professional reference, this text offers a comprehensive introduction to the field. The Seventh Edition has been thoroughly revised to reflect the current economic environment in the healthcare industry, with thoughtful descriptions and ‘real-world’ examples. As the not-for-profit health care sector has increasingly come under attack by legislators seeking new sources of tax revenue, this edition also features a new chapter on assessing community benefits including an examination of the new Schedule H of the IRS 990 form. Ancillary instructor materials for the Seventh Edition have been significantly expanded and updated. PowerPoint lecture slides now include selected examples from the chapters. Electronic versions of many of the charts and tables in the chapters are provided to enable the instructor to re-create and modify existing examples. An expanded set of test questions with detailed answers will be provided for each chapter. New excel spreadsheets for selected chapters will be created to help both the students and the instructors perform a variety of financial analysis tasks with spreadsheet templates. The instructor’s manual has been revised to include key learning points, chapter overviews, and guidelines for class discussion.

Call Centers For Dummies
Call Centers For Dummies

Author: Real Bergevin

Publisher: John Wiley & Sons

Published: 2010-04-16

Total Pages: 391

ISBN-13: 0470677430

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Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.

Essentials of the U.S. Health Care System
Essentials of the U.S. Health Care System

Author: Leiyu Shi

Publisher: Jones & Bartlett Learning

Published: 2018-09-07

Total Pages: 390

ISBN-13: 1284175170

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Essentials of the U.S. Health Care System, Fifth Edition is a clear and concise distillation of the major topics covered in the best-selling Delivering Health Care in America by the same authors. Designed for undergraduate and graduate students in programs across the health disciplines, Essentials of the U.S. Health Care System is a reader-friendly, well organized resource that covers the major characteristics, foundations, and future of the U.S. health care system. The text clarifies the complexities of health care organization and finance and presents a solid overview of how the various components fit together.

Basics of the U.S. Health Care System
Basics of the U.S. Health Care System

Author: Niles

Publisher: Jones & Bartlett Learning

Published: 2016-12-14

Total Pages: 449

ISBN-13: 1284102882

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Basics of the U.S. Health Care System, Third Edition provides students with a broad, fundamental introduction to the workings of the healthcare industry. Engaging and activities-oriented, the text offers an especially accessible overview of the major concepts of healthcare operations, the role of government, public and private financing, as well as ethical and legal issues. Each chapter features review exercises and Web resources that make studying this complex industry both enjoyable and easy. Students of various disciplines—including healthcare administration, business, nursing, public health, and others—will discover a practical guide that prepares them for professional opportunities in this rapidly growing sector.

Essentials of Public Health
Essentials of Public Health

Author: Guthrie S. Birkhead

Publisher: Jones & Bartlett Learning

Published: 2020-03-18

Total Pages: 333

ISBN-13: 1284173259

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As one of the foundational texts in the Essential Public Health series, Essentials of Public Health, Fourth Edition -- formerly authored by Turnock -- is an excellent introduction to the field of public health, covering public health practice, government public health, and careers in public health. After defining Public Health and looking at the current U.S. public health system and practice, the book looks at population health measurement, policy development, and collaboration between the public health and the health system. Final chapters explore career opportunities in public health administration, epidemiology, public health nursing, and health education as well as emerging ones such as health information technologists, emergency managers, and more. Helpful learning tools such as chapter exercises and discussion questions, making it an ideal text to prepare your students for the profession of public health.

Basics of the U.S. Health Care System
Basics of the U.S. Health Care System

Author: Nancy J. Niles

Publisher: Jones & Bartlett Publishers

Published: 2014-02-18

Total Pages: 443

ISBN-13: 1284034429

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Basics of the U.S. Health Care System, Second Edition provides students with a broad, fundamental introduction to the workings of the healthcare industry. Engaging and activities-oriented, the text offers an especially accessible overview of the major concepts of healthcare operations, the role of government, public and private financing, as well as ethical and legal issues. Each chapter features review exercises and Web resources that make studying this complex industry both enjoyable and easy. Students of various disciplines—including healthcare administration, business, nursing, public health, and others—will discover in Basics of the U.S. Health Care System, Second Edition a practical guide that prepares them for professional opportunities in this rapidly growing sector. The Second Edition has been updated substantially to reflect the passage and implementation of the health care reform act of 2010, as well as new information on information technology, Medicare, Medicaid, and much more. Basics of the U.S. Health Care System features: • A new chapter on the Patient Protection and Affordable Care Act of 2010 • A complete overview of basic concepts of the U.S. healthcare system • Student activities including crossword puzzles and vocabulary reviews in each chapter • Helpful case studies • PowerPoint slides, TestBank, and Instructor’s Manual for instructors • Online flashcards, crosswords, and an interactive glossary for students

Essentials of Health Information Systems and Technology
Essentials of Health Information Systems and Technology

Author: Jean A Balgrosky

Publisher: Jones & Bartlett Publishers

Published: 2014-08-11

Total Pages: 304

ISBN-13: 1449648002

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Key Terms; Discussion Questions; References; Chapter 2 HIS Scope, Definition, and Conceptual Model; Learning Objectives; Introduction; HIS Uses in Organizational and Community Settings; Summary; Key Terms; Discussion Questions; References; Section II: Systems and Management; Chapter 3 HIS Strategic Planning; Learning Objectives; Introduction; HIS Strategy: Organizational Strategy as Its Roadmap; HIS Strategy: Where Do We Begin?; Why HIS Strategy Matters; HIS and Technology Strategy: Advancing Public Health; HIS and Technology Strategy: Architecture Builds a Strong House.