Handbook of Public Service Delivery
Handbook of Public Service Delivery

Author: Christopher G Reddick

Publisher:

Published: 2024-09-28

Total Pages: 0

ISBN-13: 9781035315307

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Adopting an integrated approach, this Handbook examines the design, organization, implementation and evaluation of public service delivery. Emphasizing the complex and dynamic nature of public service, it draws on cutting-edge research to identify responses to the unique challenges of the field. Expert contributors analyze the evolution of theoretical approaches and best practices for public service delivery in light of fundamental changes to the socio-political and cultural environment. Tracing connections between different aspects, they illustrate the flexible, collaborative and innovative modes of delivery that are supplementing traditional centralized models. Chapters investigate how to manage important considerations including citizen expectations, economic efficiency, democratic accountability and limitations on capacity. Ultimately, the Handbook demonstrates that in order to be effective, public service delivery must be adapted to specific local and national contexts. Examining both the theory and practice of public service delivery, this Handbook is an essential resource for students and scholars in public administration and management, public sector economics and public policy. It will also be of great use to professionals in government and NGOs seeking to optimize public service delivery.

Public Services Delivery
Public Services Delivery

Author: World Bank

Publisher: World Bank Publications

Published: 2005

Total Pages: 276

ISBN-13: 9780821361405

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This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local and municipal levels, and focusing on individual sectors that form the core of essential government services, such as health, education, welfare, waste disposal, and infrastructure. It draws lessons from performance measurement systems in a range of industrial countries to identify good practice around the world in improving public sector governance, combating corruption and making services work for poor people.

Handbook of Public Service Delivery
Handbook of Public Service Delivery

Author: Christopher G. Reddick

Publisher: Edward Elgar Publishing

Published: 2024-09-06

Total Pages: 439

ISBN-13: 1035315319

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Adopting an integrated approach, this Handbook examines the design, organization, implementation and evaluation of public service delivery. Emphasizing the complex and dynamic nature of public services, it draws on cutting-edge research to identify responses to the unique challenges of the field.

Handbook of Public Administration
Handbook of Public Administration

Author: W. Bartley Hildreth

Publisher: Routledge

Published: 2018-01-19

Total Pages: 1705

ISBN-13: 1351564420

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Since the publication of the previous edition, the best-selling Handbook of Public Administration enters its third edition with substantially revised, updated, and expanded coverage of public administration history, theory, and practice. Edited by preeminent authorities in the field, this work is unparalleled in its thorough coverage and comprehensive references. This handbook examines the major areas in public administration including public budgeting and financial management, human resourcemanagement, decision making, public law and regulation, and political economy. Providing a strong platform for further research and advancement in the field, this book is a necessity for anyone involved in public administration, policy, and management. This edition includes entirely new chapters on information technology and conduct of inquiry. In each area of public administration, there are two bibliographic treatises written from different perspectives. The first examines the developments in the field. The second analyzes theories, concepts, or ideas in the field’s literature.

Handbook of Theories of Public Administration and Management
Handbook of Theories of Public Administration and Management

Author: Bryer, Thomas A.

Publisher: Edward Elgar Publishing

Published: 2021-11-05

Total Pages: 360

ISBN-13: 1789908256

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This innovative Handbook offers a wide-ranging overview of the multi-faceted field of public administration and management. It provides a broad approach to the discipline, addressing the range of descriptive, normative and critical theories required to diagnose public service issues and prescribe administrative action.

Handbook of Public Policy Analysis
Handbook of Public Policy Analysis

Author: Frank Fischer

Publisher: Routledge

Published: 2017-09-25

Total Pages: 608

ISBN-13: 1351564366

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The study of public policy and the methods of policy analysis are among the most rapidly developing areas in the social sciences. Policy analysis has emerged to provide a better understanding of the policymaking process and to supply decision makers with reliable policy-relevant knowledge about pressing economic and social problems. Presenting a broad, comprehensive perspective, the Handbook of Public Policy Analysis: Theory, Politics, and Methods covers the historical development of policy analysis, its role in the policy process, and empirical methods. The handbook considers the theory generated by these methods and the normative and ethical issues surrounding their practice. Written by leading experts in the field, this book- Deals with the basic origins and evolution of public policy Examines the stages of the policy-making process Identifies political advocacy and expertise in the policy process Focuses on rationality in policy decision-making and the role of policy networks and learning Details argumentation, rhetoric, and narratives Explores the comparative, cultural, and ethical aspects of public policy Explains primary quantitative-oriented analytical methods employed in policy research Addresses the qualitative sides of policy analysis Discusses tools used to refine policy choices Traces the development of policy analysis in selected national contexts The Handbook of Public Policy Analysis: Theory, Politics, and Methods describes the theoretical debates that have recently defined the field, including the work of postpositivist, interpretivist, and social constructionist scholars. This book also explores the interplay between empirical and normative analysis, a crucial issue running through contemporary debates.

Handbook of Public Administration
Handbook of Public Administration

Author: B Guy Peters

Publisher: SAGE

Published: 2007-05-23

Total Pages: 409

ISBN-13: 1446204782

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The past two decades have been marked by a period of substantial and often fundamental change in public administration. Critically reflecting on the utility of scholarly theory and the extent to which government practices inform the development of this theory, the Handbook of Public Administration was a landmark publication which served as an essential guide for both the practice of public administration today and its on-going development as an academic discipline. The Concise Paperback Edition provides a selection of 30 of the original articles in an accessible paperback format and includes a new introduction by B. Guy Peters and Jon Pierre. It is an essential point of reference for all students of public administration.

Handbook of Public Information Systems
Handbook of Public Information Systems

Author: Kenneth Christopher

Publisher: CRC Press

Published: 2005-03-29

Total Pages: 710

ISBN-13: 1420000225

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Delivering IT projects on time and within budget while maintaining privacy, security, and accountability is one of the major public challenges of our time. The Handbook of Public Information Systems, Second Edition addresses all aspects of public IT projects while emphasizing a common theme: technology is too important to leave to the technocrats.

International Handbook on Civil Service Systems
International Handbook on Civil Service Systems

Author: A. Massey

Publisher: Edward Elgar Publishing

Published: 2011-01-01

Total Pages: 393

ISBN-13: 1781001081

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'This Handbook on civil service systems is truly international and comparative. It covers and compares countries from all continents. It also connects historical (Weberian) legacies to contemporary challenges such as coordination, the hollow state, and trust. Massey's Handbook does not avoid difficult issues for civil service systems such as ruined reforms, fiscal retrenchment, and cultural and political system shocks. Therefore this book is exceptionally rich and stimulating.' Geert Bouckaert, Katholieke Universiteit Leuven, Belgium While there is no universally accepted definition of civil servant and civil service, this authoritative and informative Handbook compares and contrasts various approaches to organising the structure and activities of different civil service systems. Underpinning theories and frameworks provide a disciplinary perspective from which to explore recurring topics and themes, and international comparisons are made via case studies from Africa, Asia, Australasia, Europe, and North and South America. The expert contributors consider the historical and theoretical context of public administration and public sector management, encompassing issues such as the Weberian legacy, joined-up government and the hollowed-out state thesis. The debate between Anglo-American influenced systems versus the continental European approach to organising the civil service is also addressed.

The Public Productivity and Performance Handbook
The Public Productivity and Performance Handbook

Author: Marc Holzer

Publisher: Routledge

Published: 2021-07-26

Total Pages: 550

ISBN-13: 1000402193

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A productive society is dependent upon high-performing government. This third edition of The Public Performance and Productivity Handbook includes chapters from leading scholars, consultants, and practitioners to explore all of the core elements of improvement. Completely revised and focused on best practice, the handbook comprehensively explores managing for high performance, measurement and analysis, costs and finances, human resources, and cutting-edge organizational tools. Its coverage of new and systematic management approaches and well-defined measurement systems provides guidance for organizations of all sizes to improve productivity and performance. The contributors discuss such topics as accountability, organizational effectiveness after budget cuts, the complementary roles of human capital and “big data,” and how to teach performance management in the classroom and in public organizations. The handbook is accompanied by an online companion volume providing examples of performance measurement and improvement manuals across a wide variety of public organizations. The Public Performance and Productivity Handbook, Third Edition, is required reading for all public administration practitioners, as well as for students and scholars interested in the state of the public performance and productivity field.