The Public Library Service
The Public Library Service

Author: International Federation of Library Associations and Institutions. Section of Public Libraries

Publisher: NBD Biblion Publishers

Published: 2001

Total Pages: 178

ISBN-13: 9783598218279

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The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Standards for Public Libraries
Standards for Public Libraries

Author: International Federation of Library Associations. Public Libraries Section

Publisher: München : Verlag Dokumentation

Published: 1977

Total Pages: 60

ISBN-13:

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Die International Federation of Library Associations and Institutions (IFLA) ist der führende internationale Dachverband, der die Interessen von Bibliotheken und Informationsdiensten und ihren Nutzern vertritt. Sie ist das weltweite Sprachrohr der Bibliotheks- und Informationsberufe. In der Reihe IFLA Publications wird eine Vielzahl der Möglichkeiten diskutiert, wie Bibliotheken, Informationszentren sowie Angestellte in Informations- und Dokumentationsberufen weltweit ihre Ziele formulieren und ihren Einfluss als Gruppe wahrnehmen, ihre Interessen vertreten sowie Lösungen für globale Probleme entwickeln können.

The New York Public Library Desk Reference
The New York Public Library Desk Reference

Author: New York Public Library

Publisher: Webster's New World

Published: 1998-01-01

Total Pages: 1040

ISBN-13: 9780028621692

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A single-volume reference book of useful basic data covers twenty-six subject categories, including time and dates, symbols and signs, the arts, grammar, etiquette, and personal finance

Customer Service in Libraries
Customer Service in Libraries

Author: Charles Harmon

Publisher: Scarecrow Press

Published: 2013-02-13

Total Pages: 119

ISBN-13: 0810887495

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In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, “There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality.” If you’ve got all that, here are the best practices to make stellar customer service a reality for your library’s users.

Model School Library Standards for California Public Schools
Model School Library Standards for California Public Schools

Author: Faye Ong

Publisher:

Published: 2011

Total Pages: 52

ISBN-13:

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Provides vision for strong school library programs, including identification of the skills and knowledge essential for students to be information literate. Includes recommended baseline staffing, access, and resources for school library services at each grade level.

Evaluating Reference Services
Evaluating Reference Services

Author: Jo Bell Whitlatch

Publisher: American Library Association

Published: 2000-08

Total Pages: 236

ISBN-13: 9780838907870

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With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the technology-savvy library user of today.

Reference and Information Services
Reference and Information Services

Author: Kay Ann Cassell

Publisher: American Library Association

Published: 2013

Total Pages: 532

ISBN-13: 1555708595

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Search skills of today bear little resemblance to searches through print publications. Reference service has become much more complex than in the past, and is in a constant state of flux. Learning the skill sets of a worthy reference librarian can be challenging, unending, rewarding, and-- yes, fun.