Guide to ISO 9000 Quality Management in the Service Industries
Author:
Publisher:
Published: 1990
Total Pages: 15
ISBN-13:
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Irish Standard
Author: National Standards Authority of Ireland
Publisher:
Published: 1990
Total Pages: 15
ISBN-13:
DOWNLOAD EBOOKQuality Assurance in Services
Author: Dorothy Irene Riddle
Publisher: Canadian Government Publishing
Published: 1995
Total Pages: 144
ISBN-13:
DOWNLOAD EBOOKA guide to becoming ISO 9000 registered for small- and mid-sized service firms.
ISO 9000 Quality Systems Handbook-updated for the ISO 9001: 2015 standard
Author: David Hoyle
Publisher: Taylor & Francis
Published: 2017-07-06
Total Pages: 893
ISBN-13: 1317282280
DOWNLOAD EBOOKCompletely revised to align with ISO 9001:2015, this handbook has been the bible for users of ISO 9001 since 1994, helping organizations get certified and increase the quality of their outputs. Whether you are an experienced professional, a novice, or a quality management student or researcher, this is a crucial addition to your bookshelf. The various ways in which requirements are interpreted and applied are discussed using published definitions, reasoned arguments and practical examples. Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to decide if ISO 9001 certification is right for your company and will gently guide you through the terminology, requirements and implementation of practices to enhance performance. Matched to the revised structure of the 2015 standard, with clause numbers included for ease of reference, the book also includes: Graphics and text boxes to illustrate concepts, and points of contention; Explanations between the differences of the 2008 and 2015 versions of ISO 9001; Examples of misconceptions, inconsistencies and other anomalies; Solutions provided for manufacturing and service sectors. This new edition includes substantially more guidance for students, instructors and managers in the service sector, as well as those working with small businesses. Don’t waste time trying to achieve certification without this tried and trusted guide to improving your business – let David Hoyle lead you towards a better way of thinking about quality and its management and see the difference it can make to your processes and profits!
ISO 9000 Quality Systems Handbook
Author: David Hoyle
Publisher: Butterworth-Heinemann
Published: 1994
Total Pages: 522
ISBN-13:
DOWNLOAD EBOOKSince publication of the fourth edition in 2000, David Hoyle has collected the experiences of organizations, quality managers and auditors who have actually worked with the 2000 version of the ISO 9000 family of standards, and these are now presented in this new edition of the leading quality management systems guide.*The best-selling ISO quality management guide*Authoritative, clear and unambiguous guidance on all aspects of quality management systems from one of the world's foremost experts on the ISO 9000 family of standards*Fully updated to the latest experiences of working with ISO 9000, with hard-won information from industry and the service sector, plus quality auditors, on working successfully with the standard
ISO 9000 Quality Systems Handbook - Updated for the ISO 9001:2008 Standard
Author: David Hoyle
Publisher: Routledge
Published: 2009-10-26
Total Pages: 815
ISBN-13: 1136438262
DOWNLOAD EBOOKWhether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide to effective quality management using the ISO 9000 family of standards as a framework for business process management (BPM) and improvement is an essential addition to your quality bookshelf. For newcomers to the field and those needing a refresh on the fundamental principles, quality expert David Hoyle covers the crucial background including the importance and implications of quality system management, enabling those seeking ISO 9001 certification to take a holistic approach that will bring about true business improvement and sustained success. Packed with insights into how the standard has been used, misused and misunderstood, ISO 9000 Quality Systems Handbook will help you to build an effective management system, help you decide if ISO 9001 certification is right for your company and gently guide you through the terminology, requirements and implementation of practices to enhance performance. With chapter headings matched to the structure of the standard and clause numbers included for ease of reference, each chapter now also begins with a preview to help you decide which to study and which to skip. The book also includes essential concepts and principles, important issues to be understood before embarking upon implementation, different approaches that can be taken to achieving, sustaining and improving quality, and guidance on system assessment, certification and continuing development. Clear tables, summary checklists and diagrams make light work of challenging concepts and downloadable template report forms, available from the book's companion website, take the pain out of compiling the necessary documentation. Don't waste time trying to achieve certification without this tried and trusted guide to improving your business—let David Hoyle lead you towards a better quality management system and see the difference it can make to your processes and profits!
The Manager's Guide to ISO 9000
Author: Kenneth L. Arnold
Publisher: Simon and Schuster
Published: 1994
Total Pages: 408
ISBN-13: 0029010357
DOWNLOAD EBOOKThis step by step guide to ISO 9000 presents an in-depth study of the 5 phases of certification, lists requirements for certification, and provides examples of implementation.
Quality management systems for the food industry
Author: Andrew Bolton
Publisher: Springer Science & Business Media
Published: 2012-12-06
Total Pages: 204
ISBN-13: 1461521890
DOWNLOAD EBOOKIn recent years there has been growing pressure for consistent product quality, and a need for companies to demonstrate sound quality management practices in order to meet 'Due Diligence' requirements of both legislation and the quality assurance practices of customers. It has become accepted that operating to the requirements of the international standard for quality management - BS EN ISO 900- goes a long way towards meeting these needs. The objective of this book is to explain the requirements of the standard, to offer advice about achieving those requirements and to indicate what the assessors will look for at assessment time. It is important that certification to the standard is sought to support achievement of company objectives and not the reverse, and of course the standard can apply to organizations and services, just as much as to companies. Thus the word' company' in the text should be treated accordingly. lllustrative material has been presented under the logo of a fictiti ous company 'Quality Food Services' - in this context QFS does not bear any relationship whatsoever to any identically or similarly named business that may exist. Readers will find it helpful to read the book with a copy of the standard to hand, and are strongly encouraged to read the complete text before taking any steps to prepare for certification to the standard.
Guide to Preparing the Corporate Quality Manual
Author: Bernard Froman
Publisher: CRC Press
Published: 2020-11-25
Total Pages: 246
ISBN-13: 1000110117
DOWNLOAD EBOOKUtilizes advanced concepts, guidelines and requirements from the latest ISO 9000 and 10000 series of standards, as well as other models, including TQM (Total Quality Managment). The text shows how to define a policy and explain it clearly. It offers procedures for developing a quality manual, to be used by personnel performing quality-related functions and for external auditors and customers.
Implementing the ISO 9000 Series
Author: Lamprecht
Publisher: CRC Press
Published: 1993-03-30
Total Pages: 290
ISBN-13: 9780824791346
DOWNLOAD EBOOKExpanding on the themes presented in ISO 9000: Preparing for Registration (0-8247-8741-2), this reference complements that volume by focusing on the how to of implementing a quality assurance system that reflects the ISO 9000 series of standards.;Highlighting ISO 9001, the most involved of the standards, and placing the others in proper perspective, Implementing the ISO 9000 Series: explains the major European directives that refer to ISO 9000 and related critical issues such as the political economy of the ISO standards; interprets ISO clauses from various industrial viewpoints, including those of service industries, and gives concrete examples; shows which organizational strategy to adopt and how to coordinate implementation and bring about change within a company; furnishes examples of how to document Tier Two; illustrates the preparation of generic flowcharts; analyzes in detail the procedures for conducting internal audits and offers sample forms to help maintain the system once it is implemented; examines third-party audits and supplies case studies with their solutions; and discusses the latest revisions to the standards, their implications, and future developments.;Implementing the ISO 9000 Series contains practical, immediately applicable advice and information, such as eight appendixes that provide: addresses and telephone numbers of government agencies specializing in ISO 9000; regional addresses of all trade adjustment assistance centres; a list of registrars; a sample quality manual; a list of ISO/IEC guides; and more.;As a day-to-day manual, from start-up to upgrading and maintenance, Implementing the ISO 9000 Series should be a useful resource for quality and reliability managers and directors; industrial, manufacturing, process, design, cost, chemical, pharmaceutical, and electrical and electronics engineers; chief executive officers; company presidents; auditors; registrars; and upper-level undergraduate and graduate students in these disciplines.
