This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is Not for Bread Alone.
From bestselling, award-winning author Fleming and beloved illustrator of the Maple books Nichols comes a giggle-inducing read-aloud starring a cast of comically grumpy barnyard animals. Sure to become a bedtime favorite. This funny and irresistible picture book feels like a classic in the making. When Pig plops into his sty at bedtime, he finds Cow fast asleep in his spot. "Go sleep in your own bed!" he squeals, and sends her packing. But when Cow finally snuggles down into her stall, she finds Hen sleeping there. So begins a chain reaction of snoozing barnyard animals being awakened and sent off to their own beds, until every last one is in just the right place. Young children will delight in repeating the refrain "Go sleep in your own bed!" and laugh at the antics of these hilarious—and very sleepy—farm animals. Praise for Oh, No! by Candace Fleming: *"Reads like an instant classic. Oh, yes! This is a terrific new picture book." —Kirkus Reviews, Starred *"It's a book with the feel of an old classic—and it may well become one." —Publishers Weekly, Starred "A winner for 3- and 4-year-olds." —The New York Times Praise for the Maple series by Lori Nichols: *“Readers will fall in love with Maple.” —School Library Journal, Starred “Utterly charming.” —The New York Times
Whimsical and touching images tell the story of an unexpected friendship and the revelations it inspires in this moving, wordless picture book from two-time Caldecott Honor medalist Marla Frazee. A baby clown is separated from his family when he accidentally bounces off their circus train and lands in a lonely farmer’s vast, empty field. The farmer reluctantly rescues the little clown, and over the course of one day together, the two of them make some surprising discoveries about themselves—and about life! Sweet, funny, and moving, this wordless picture book from a master of the form and the creator of The Boss Baby speaks volumes and will delight story lovers of all ages.
The perfect bedtime book from Nick East and Michelle Robinson - Goodnight Princess As a little girl says goodnight to her dressing up clothes and dolls she is transformed into a princess in a magical realm. A beautiful rhyming text is accompanied by atmospheric illustrations which will delight and soothe all little girls as they snuggle up in bed. A follow-up to the wonderful Goodnight Tractor and Goodnight Digger, this is the perfect bedtime book. Michelle Robinson has always wanted to be an author like her hero Roald Dahl, but all they had in common was the same birthday and a love of chocolate. Now at last, Michelle is a real author too. She lives in Frome, Somerset with her husband, son and daughter. Visit her at www.michellerobinson.co.uk. Nick East has been working as a museum designer for the past 16 years but has always been a storyteller, whether as a child, filling sketchbooks with quirky characters, or as a designer displaying a collection of ancient artifacts. Nick lives near York with his wife and two children and, when he isn't drawing, he is out riding bikes and spending time with his family.
Say goodnight to the sleepy farmyard creatures! Learn about each animal as you tiptoe into barns, creep across fields and peep into stables. This beautiful book combines facts and fun, with a gentle rhyming text that's perfect for bedtime.
Animals sleep, just like you! But where? And how? Let's take a look at what creatures do / when you are asleep and the day is through . . . We're used to seeing animals during the day, but where and how do they sleep at night? From butterflies to bees and frogs to fish, from birds to horses and squirrels to bunnies, plus cats and dogs, this sweet book in rhyme shows kids where animals bed down while kids are also asleep. Following a brother and sister on a farm where all the animals can be found, this book teaches and delights!
