Going Above and Beyond the Comprehensive Food & Beverage Program in the Pursuit of Excellence in the Hospitality Industry

Going Above and Beyond the Comprehensive Food & Beverage Program in the Pursuit of Excellence in the Hospitality Industry

Author: Rev. Dr. James L. McLeod

Publisher: Dorrance Publishing

Published: 2023-11-29

Total Pages: 186

ISBN-13:

DOWNLOAD EBOOK

About the Book Miracles, judgment, helping others, prayer—in getting the most from religion, taking the Bible literally may not work, nor may taking a totally liberal approach. Going Beyond Literalism (In Religion) examines ways to approach religion and faith that allow the faithful to get the most from their efforts. About the Author Rev. Dr. James L. McLeod celebrates many years’ experience in his professional network, and has been noted for achievements, leadership qualities, and the credentials and successes he has acquired in his field. He earned the Albert Nelson Marquis Lifetime Achievement Award from Marquis Who’s Who, the world’s premier publisher of biographical profiles. Dr. McLeod began his career as minister with the Presbyterian Church from 1963 to 1985. Since 1985, he has served as a minister for the Associate Reformed Presbyterian Church, and from 1988 to 1999, he held a post at the First Associate Reformed Presbyterian Church in Augusta, Georgia. During this time, he was also an educator at Georgia State Schools from 1972 to 1991. From 1991 to 2003, he was active as the president of Brunswick Financial in Georgia. Dr. McLeod contributed to the Brunswick Gallery as president from 1993 to 2003. Prior to embarking on his career, Dr. McLeod received his Bachelor of Arts from Washington and Lee University in Lexington City, Virginia in1959. Following this achievement, he earned his Master of Arts and his Bachelor of Divinity from Emory University in Atlanta, Georgia in1968. He concluded his education with a doctorate from Mississippi State University in 1972. Dr. McLeod was ordained to ministry by the Presbyterian Church in 1963. In addition to his career, Dr. McLeod is the author of The Presbyterian Tradition in the South in 1978, The Great Doctor Waddel in 1985, and Flannery O’Connor and Me in 2017, among others. He was a member of the Society of the Cincinnati in Washington, DC in 1970 and a councilman of the city of Brunswick, Georgia from 1994 to 1996. From 1996 to 1998, Dr. McLeod served as mayor pro tempore for the city of Brunswick, Georgia. Dr. McLeod is a fellow of the Antiquaries of Scotland and a member of the National Education Association. He is also a member of the Georgia Association of Educators, the Fulbright Alumni Association, the Pinnacle Club of Augusta, Georgia and Phi Delta Kappa. In 1986, he was named a Scholar of the National Endowment for the Humanities. Dr. McLeod has previously been selected for inclusion in the 33rd edition of Who’s Who in Finance and Industry, the 34th edition of Who’s Who in Finance and Business, and multiple editions of Who’s Who in America, Who’s Who in the South and Southwest, and Who’s Who in the World. The son of a minister, the Rev. Dr. James L. McLeod considers himself a “conservative” Protestant. He has spent thirty-nine years in the ministry and is now retired. Dr. McLeod studied at the Darlington School in Rome, Georgia, and graduated from Washington and Lee University, Lexington, Virginia. He attended Princeton Theological Seminary in Princeton, New Jersey and the Emory University School of Theology (Candler) in Atlanta, Georgia.


The Lady Went Above and Beyond

The Lady Went Above and Beyond

Author: Dorlon L. Pond Jr.

Publisher: Page Publishing Inc

Published: 2021-10-28

Total Pages: 262

ISBN-13: 1662422210

DOWNLOAD EBOOK

When KATHY DUGAN dies during a bank robbery, she wakes up at the Pearly Gates. There, GIDEON, an angel, asks her to reflect on her past life. Her childhood is a tale of poverty and abuse by her parents and a stint in juvenile hall. But when she lands in the home of a rich doctor and his wife, things take an abrupt U-turn. Despite Kathy’s part in an attempted robbery at her new home, the doctor and his wife refuse to press charges. Her life takes another turn, this time for the better. She’s reunited with her sister and helps with funding for research for cerebral palsy and, after joining the Army, is wounded. Kathy may have gotten off to a bad start to begin with, but she has tried to live a life to help others. Will the good deeds she’s enacted be enough to convince Gideon to open the gates for Kathy to begin her eternal life?


Ask a Manager

Ask a Manager

Author: Alison Green

Publisher: Ballantine Books

Published: 2018-05-01

Total Pages: 306

ISBN-13: 0399181822

DOWNLOAD EBOOK

From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together


Going Above and Beyond

Going Above and Beyond

Author: Katharine C. Giovanni

Publisher: Newroad Publishing

Published: 2009-08

Total Pages: 0

ISBN-13: 9781931109086

DOWNLOAD EBOOK

Whether for a business owner or an employee, this guide will show how to offer concierge-level customer service that will provide an edge in today’s competitive business world. From interviews with top concierges to helping review nonverbal cues and body language, the information presented will help polish a professional image, refine communication skills, and teach the core beliefs and values that lead to extraordinary customer service.


Above & Beyond: Strategically Teaching Outside the Ordinary

Above & Beyond: Strategically Teaching Outside the Ordinary

Author: Rashida V. Frank

Publisher: Author House

Published: 2009-06-10

Total Pages: 112

ISBN-13: 1467856908

DOWNLOAD EBOOK

This book is written to every parent, teacher, and powerful influence in every childs life who desires to see and experience a change in our children and their lives as well. Throughout my life, I experienced true passion and ingenuity when it came to my education. I had great teachers who cared and a wonderful support system at home with my parents, who emphasized the importance of education. Learning was desired by both the children and the educator. We would like to see this passion and desire revived again so that we can create new avenues and lifestyles for our children and our future. Our children can and will achieve greatness with our help.


The Ideal Team Player

The Ideal Team Player

Author: Patrick M. Lencioni

Publisher: John Wiley & Sons

Published: 2016-04-25

Total Pages: 195

ISBN-13: 1119209617

DOWNLOAD EBOOK

In his classic book, The Five Dysfunctions of a Team, Patrick Lencioni laid out a groundbreaking approach for tackling the perilous group behaviors that destroy teamwork. Here he turns his focus to the individual, revealing the three indispensable virtues of an ideal team player. In The Ideal Team Player, Lencioni tells the story of Jeff Shanley, a leader desperate to save his uncle’s company by restoring its cultural commitment to teamwork. Jeff must crack the code on the virtues that real team players possess, and then build a culture of hiring and development around those virtues. Beyond the fable, Lencioni presents a practical framework and actionable tools for identifying, hiring, and developing ideal team players. Whether you’re a leader trying to create a culture around teamwork, a staffing professional looking to hire real team players, or a team player wanting to improve yourself, this book will prove to be as useful as it is compelling.


Above and Beyond

Above and Beyond

Author: Casey Sherman

Publisher: PublicAffairs

Published: 2018-04-17

Total Pages: 369

ISBN-13: 161039805X

DOWNLOAD EBOOK

From the authors of the bestselling The Finest Hours comes the riveting, deeply human story of President John F. Kennedy and two U-2 pilots, Rudy Anderson and Chuck Maultsby, who risked their lives to save America during the Cuban Missile Crisis During the ominous two weeks of the Cold War's terrifying peak, two things saved humanity: the strategic wisdom of John F. Kennedy and the U-2 aerial spy program. On October 27, 1962, Kennedy, strained from back pain, sleeplessness, and days of impossible tension, was briefed about a missing spy plane. Its pilot, Chuck Maultsby, was on a surveillance mission over the North Pole, but had become disoriented and steered his plane into Soviet airspace. If detected, its presence there could be considered an act of war. As the president and his advisers wrestled with this information, more bad news came: another U-2 had gone missing, this one belonging to Rudy Anderson. His mission: to photograph missile sites over Cuba. For the president, any wrong move could turn the Cold War nuclear. Above and Beyond is the intimate, gripping account of the lives of these three war heroes, brought together on a day that changed history. Selected as a "Top 10 Nonfiction Books to Read" (2018) by the MA Book Awards


Life above and beyond the Rim

Life above and beyond the Rim

Author: Joe Courtney

Publisher: iUniverse

Published: 2015-02-13

Total Pages: 183

ISBN-13: 1491735627

DOWNLOAD EBOOK

"Joe Courtney is my friend. It's not because of his career in the NBA, after going undrafted. It's because of the man he has become and continues to be."-- Charles Barkley,Hall of Fame NBA player and media personalityJOE COURTNEY defeated the odds and broke down the barriers to achieve success in numerous industries, including the NBA, the world of real estate, and corporate speaking. Now he's a bestselling author. He has taught thousands from the stage and helped some of the world's top companies and organizations achieve success and produce results. Joe's coaching has shown individuals how to identify issues that produce barriers, allowing them to conquer those stumbling blocks and reach their desired outcome. The result is ultimate fulfillment and success in business and life. Joe is now sharing this formula with you in this book.THIS BOOK WILL SHOW YOU HOW TOIdentify how to use your passion in life and monetize itReach your goals faster by getting rid of debilitating hesitationPrepare you for what to look for in your journey to successIdentify the rim or glass ceiling that limits youExpose the thief responsible and give you personal powerTransform from trying to doing so you get results nowCreate a structure that ensures success and gets resultsCreate a legacy through empowering othersHERE'S WHAT LEADERS ARE SAYING ABOUT JOE COURTNEY"Some people just talk about breaking through barriers; Joe Courtney has actually done it. His book can do the same for you."-- TIM S. GROVER, Michael Jordan's Personal Trainer & Author of RELENTLESS"Joe brings incredible insight to the most essential skills needed to be successful and turn dreams into reality. His book is a must read!"-- Charrissa Cawley, CEO and Founder of Thinique"The value of the vision in his book is immeasurable."-- Chris Downie, CEO of The Telx Group, New York


The New Rules of Work

The New Rules of Work

Author: Alexandra Cavoulacos

Publisher:

Published: 2017

Total Pages: 338

ISBN-13: 0451495675

DOWNLOAD EBOOK

"In this definitive guide to the ever-changing modern workplace, Kathryn Minshew and Alexandra Cavoulacos, the co-founders of popular career website TheMuse.com, show how to play the game by the New Rules. The Muse is known for sharp, relevant, and get-to-the-point advice on how to figure out exactly what your values and your skills are and how they best play out in the marketplace. Now Kathryn and Alex have gathered all of that advice and more in The New Rules of Work. Through quick exercises and structured tips, the authors will guide you as you sort through your countless options; communicate who you are and why you are valuable; and stand out from the crowd. The New Rules of Work shows how to choose a perfect career path, land the best job, and wake up feeling excited to go to work every day-- whether you are starting out in your career, looking to move ahead, navigating a mid-career shift, or anywhere in between"--


Amaze Every Customer Every Time

Amaze Every Customer Every Time

Author: Shep Hyken

Publisher: Greenleaf Book Group

Published: 2013-09-03

Total Pages: 249

ISBN-13: 1626340102

DOWNLOAD EBOOK

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.