Ask a Manager
Ask a Manager

Author: Alison Green

Publisher: Ballantine Books

Published: 2018-05-01

Total Pages: 306

ISBN-13: 0399181822

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From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Onward
Onward

Author: Howard Schultz

Publisher: Rodale Books

Published: 2012-03-27

Total Pages: 392

ISBN-13: 1609613465

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In this #1 New York Times bestseller, the CEO of Starbucks recounts the story and leadership lessons behind the global coffee company's comeback and continued success. In 2008, Howard Schultz decided to return as the CEO of Starbucks to help restore its financial health and bring the company back to its core values. In Onward, he shares this remarkable story, revealing how, during one of the most tumultuous economic periods in American history, Starbucks again achieved profitability and sustainability without sacrificing humanity. Offering you a snapshot of the recession that left no company unscathed, the book shows in riveting detail how one company struggled and recreated itself in the midst of it all. In addition, you’ll get an inside look into Schultz's central leadership philosophy: It's not about winning, it’s about the right way to win. Onward is a compelling, candid narrative documenting the maturing of a brand as well as a businessman. Ultimately, Schultz gives you a sense of hope that, no matter how tough times get, the future can be more successful than the past.

Special Report: Colombia's Caribbean Region
Special Report: Colombia's Caribbean Region

Author:

Publisher: The Business Year

Published: 2020-01-15

Total Pages: 92

ISBN-13: 1912498405

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Since 2012, The Business Year has been producing annual publications on the Colombian economy, gathering the thoughts of hundreds of top business leaders in the process. Now, we seek to take the spotlight to Colombia's Caribbean region to see what is behind the economic transformation witnessed there in recent years. This special report comes in a series of online publications focusing on a certain aspect or industry in one of our 35 global markets. Our reports are consumed by investors, analysts, and decision makers around the world.

Occupational Therapy Practice Framework: Domain and Process
Occupational Therapy Practice Framework: Domain and Process

Author: Aota

Publisher: AOTA Press

Published: 2014

Total Pages: 51

ISBN-13: 9781569003619

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As occupational therapy celebrates its centennial in 2017, attention returns to the profession's founding belief in the value of therapeutic occupations as a way to remediate illness and maintain health. The founders emphasized the importance of establishing a therapeutic relationship with each client and designing an intervention plan based on the knowledge about a client's context and environment, values, goals, and needs. Using today's lexicon, the profession's founders proposed a vision for the profession that was occupation based, client centered, and evidence based--the vision articulated in the third edition of the Occupational Therapy Practice Framework: Domain and Process. The Framework is a must-have official document from the American Occupational Therapy Association. Intended for occupational therapy practitioners and students, other health care professionals, educators, researchers, payers, and consumers, the Framework summarizes the interrelated constructs that describe occupational therapy practice. In addition to the creation of a new preface to set the tone for the work, this new edition includes the following highlights: a redefinition of the overarching statement describing occupational therapy's domain; a new definition of clients that includes persons, groups, and populations; further delineation of the profession's relationship to organizations; inclusion of activity demands as part of the process; and even more up-to-date analysis and guidance for today's occupational therapy practitioners. Achieving health, well-being, and participation in life through engagement in occupation is the overarching statement that describes the domain and process of occupational therapy in the fullest sense. The Framework can provide the structure and guidance that practitioners can use to meet this important goal.

Designing Service Processes to Unlock Value, Third Edition
Designing Service Processes to Unlock Value, Third Edition

Author: Joy M. Field

Publisher: Business Expert Press

Published: 2020-12-16

Total Pages: 208

ISBN-13: 1953349277

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Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also by providing information to the service provider to create a more personalized service experience. Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co-creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And with the growing number of alternatives for designing service processes and determining who performs the various service tasks, service performance outcomes are increasingly dependent on the knowledge, skills, and abilities—that is, capabilities—of both service providers and customers. Thus, the book concludes with approaches to unlock these capabilities–and further boost value co-creation.

Papers in ITJEMAST 11(7) 2020
Papers in ITJEMAST 11(7) 2020

Author:

Publisher: International Transaction Journal of Engineering, Management, & Applied Sciences & Technologies

Published:

Total Pages:

ISBN-13:

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International Transaction Journal of Engineering, Management, & Applied Sciences & Technologies publishes a wide spectrum of research and technical articles as well as reviews, experiments, experiences, modelings, simulations, designs, and innovations from engineering, sciences, life sciences, and related disciplines as well as interdisciplinary/cross-disciplinary/multidisciplinary subjects. Original work is required. Article submitted must not be under consideration of other publishers for publications.

The Ideal Planner
The Ideal Planner

Author: Emma Chamberlain

Publisher: Gallery Books

Published: 2020-08-18

Total Pages: 0

ISBN-13: 9781982141912

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A NATIONAL BESTSELLER From the internet phenomenon whose aesthetic has influenced millions of young people around the world comes an undated planner to help you keep your life in order your way. Emma Chamberlain is a lot of things. The Atlantic calls her “The Most Important YouTuber Today.” W Magazine calls her “The Most Interesting Girl on YouTube.” But what does she call herself? A girl in desperate need of The Ideal Planner! Until now, it seemed like every planner was for “that perfect girl.” But what if you’re just muddling through? What if you’re kind of weird, a little obsessed, definitely silly, love art and fashion, and sometimes accidentally skip days or weeks or months in your planner but don’t want those pages to go to waste? Emma looked everywhere but could not find such a planner. So she decided to make one herself and share it with the world. With guided journal pages, custom mood boards, puzzles, games, lists, corny quotes, cool designs, and silly messages from Emma, it’s a diary, scrapbook, guided journal, coloring book, and planner all in one. And because you fill in the dates you want, it never becomes outdated.