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Author: Amy B. Zegart
Publisher: Stanford University Press
Published: 1999
Total Pages: 336
ISBN-13: 080474131X
DOWNLOAD EBOOKChallenging the belief that national security agencies work well, this book asks what forces shaped the initial design of the Central Intelligence Agency, the Joint Chiefs of Staff, and the National Security Council in ways that meant they were handicapped from birth.
Author: Martin Zender
Publisher: Starke & Hartmann
Published: 2004-06
Total Pages: 0
ISBN-13: 9780970984937
DOWNLOAD EBOOKThink your sins are ruining God's plan for your life? Think again.
Author: Laura Pavlov
Publisher: Shine Design
Published: 2020-09-21
Total Pages: 378
ISBN-13: 9781509232833
DOWNLOAD EBOOKElle Fiore wants a prince on a white horse. Maverick Wallace does not fit the description. It doesn't matter they shared the best kiss of her life, or her friends think he walks on water...and his Greek-god looks have absolutely no effect on her whatsoever. If only she can convince her heart he's not for her. Maverick is happy with his free and easy no-strings lifestyle. The last thing he wants or needs is someone complicated like Elle. He doesn't do relationships or sleepovers. She's beautiful, but a diva with a capital D. But something magical happens whenever they're in a room together, whether they want it to or not.
Author: Debra Dockter
Publisher: Penguin
Published: 2015-06-02
Total Pages: 284
ISBN-13: 0698173619
DOWNLOAD EBOOKThe emotional power of If I Stay meets the survival story of Maze Runner Genetically engineered identical twins Kyle and Connor McAdams were born two years apart. Their parents figured it was safer that way, to increase their odds of survival. Connor was born first, paving an impossibly perfect path for Kyle to follow. He was the best at everything—valedictorian, star quarterback etc. Kyle never thought he’d be able to live up, so he didn’t even try. But when Connor, 18, suddenly drops dead of a heart attack, and Kyle learns of other genetically modified kids who’ve also died on their eighteenth birthdays, he’s suddenly motivated—to save his own life. Like Connor and all the rest, Kyle was conceived at the Genesis Innovations Laboratory, where the mysterious Dr. Mueller conducted experiments on them. The clock’s ticking as Kyle searches for answers: who was Dr. Mueller really, and what did he do to cause their hearts to stop at eighteen? He must unravel the clues quickly, before, he too, becomes another perfect, blue-eyed corpse.
Author: Ruben Pater
Publisher: BIS Publishers
Published: 2016-07-07
Total Pages: 32
ISBN-13: 9789063694227
DOWNLOAD EBOOKMany designs that appear in today's society will circulate and encounter audiences of many different cultures and languages. With communication comes responsibility; are designers aware of the meaning and impact of their work? An image or symbol that is acceptable in one culture can be offensive or even harmful in the next. A typeface or colour in a design might appear to be neutral, but its meaning is always culturally dependent. If designers learn to be aware of global cultural contexts, we can avoid stereotyping and help improve mutual understanding between people. Politics of Design is a collection of visual examples from around the world. Using ideas from anthropology and sociology, it creates surprising and educational insight in contemporary visual communication. The examples relate to the daily practice of both online and offline visual communication: typography, images, colour, symbols, and information. Politics of Design shows the importance of visual literacy when communicating beyond borders and cultures. It explores the cultural meaning behind the symbols, maps, photography, typography, and colours that are used every day. It is a practical guide for design and communication professionals and students to create more effective and responsible visual communication.
Author: Jerry Angrave
Publisher: Walter de Gruyter GmbH & Co KG
Published: 2020-09-30
Total Pages: 156
ISBN-13: 311064133X
DOWNLOAD EBOOKThe Journey Mapping Playbook: A practical guide to preparing, facilitating and unlocking the value of customer journey mapping A valuable guide in helping you build stronger customer experience programmes by developing effective customer experience strategies. Customer journey mapping is a vital tool used by Customer Experience professionals around the world. The journey map is crucial in understanding and managing the customer's perception of your service or brand at critical touchpoints and prioritising how to improve that experience. Journey mapping also shows where great experiences currently exist within the company and how they should be celebrated or protected. The danger in not journey mapping or getting it wrong is having no meaningful purpose and no consensus around what actions to take or why. At best, you risk wasting time, and effort or, at worst, handing your advantage over to your competitor. What should a customer journey map envisage? How should you use it? And how do you plan, facilitate then demonstrate the value of journey mapping by providing a compelling argument within the organisation to make changes? The Journey Mapping Playbook is an accessible how-to-do-it toolkit aimed at customer experience (CX) and marketing professionals who wish to improve their customer and employee experience. Jerry Angrave, a Customer and Passenger Experience Director who works across many sectors, including aviation and travel, financial services, professional services, and manufacturing, provides insight and practical guidance on planning, facilitating, and delivering a strategic journey mapping workshop. In this playbook, you will learn how to: Define journey mapping; Understand why a journey map is commercially important; Prioritise which journeys to focus on and how; Decide whom to invite and which tools to prepare; Plan for an effective session; Make every stage of the journey relevant and purposeful; What to do at the output of the workshop to ensure you get the most out of them; Build an ongoing programme; Nurture better and more profitable customer experiences. This book is for you if: You are a customer experience or marketing professional; You are in the early stages of building a rewarding career in customer experience; The Journey Mapping Playbook is a practical guide, presented in striking colour, with downloadable worksheets and frameworks to help you prepare, plan and run your workshop. Events around the book Link to a De Gruyter Online Event in which the author Jerry Angrave and founder & CEO of Empathyce, together with Ian Golding, Global Customer Experience Specialist; Sarah Corney, Head of Digital Experience, CIPD, London; and Nathalie Wickens, Customer Experience Manager, Cardiff Airport, discuss how business professionals can develop confidence with Customer Journey Mapping by making business decisions which are aligned with the experiences of the people they serve: https://youtu.be/s64kDe1dm2Y
Author: Matt Young
Publisher: Rutgers University Press
Published: 2004
Total Pages: 268
ISBN-13: 9780813534336
DOWNLOAD EBOOKHistorically, religious scriptures are defined as holy texts that are considered to be beyond the abilities of the layperson to interpret. Their content is most frequently analyzed by clerics who do not question the underlying political or social implications of the text, but use the writing to convey messages to their congregations about how to live a holy existence. In Western society, moreover, what counts as scripture is generally confined to the Judeo-Christian Bible, leaving the voices of minorities, as well as the holy texts of faiths from Africa and Asia, for example, unheard. In this innovative collection of essays that aims to turn the traditional bible-study definition of scriptures on its head, Vincent L. Wimbush leads an in-depth look at the social, cultural, and racial meanings invested in these texts. Contributors hail from a wide array of academic fields and geographic locations and include such noted academics as Susan Harding, Elisabeth Shussler Fiorenza, and William L. Andrews. Purposefully transgressing disciplinary boundaries, this ambitious book opens the door to different interpretations and critical orientations, and in doing so, allows an ultimately humanist definition of scriptures to emerge."
Author: Cecelia Ahern
Publisher: Feiwel & Friends
Published: 2016-04-05
Total Pages: 334
ISBN-13: 125008024X
DOWNLOAD EBOOKIn her breathtaking young adult debut, bestselling author Cecelia Ahern depicts a society in Flawed in which obedience is paramount and rebellion is punished. And where one young woman decides to take a stand that could cost her everything. Celestine North lives a perfect life. She's a model daughter and sister, she's well-liked by her classmates and teachers, and she's dating the impossibly charming Art Crevan. But then Celestine encounters a situation in which she makes an instinctive decision. She breaks a rule and now faces life-changing repercussions. She could be imprisoned. She could be branded. She could be found FLAWED.
Author: Julie Dirksen
Publisher: New Riders
Published: 2011
Total Pages: 272
ISBN-13: 0321768434
DOWNLOAD EBOOKProducts, technologies, and workplaces change so quickly today that everyone is continually learning. Many of us are also teaching, even when it's not in our job descriptions. Whether it's giving a presentation, writing documentation, or creating a website or blog, we need and want to share our knowledge with other people. But if you've ever fallen asleep over a boring textbook, or fast-forwarded through a tedious e-learning exercise, you know that creating a great learning experience is harder than it seems. In Design For How People Learn, you'll discover how to use the key principles behind learning, memory, and attention to create materials that enable your audience to both gain and retain the knowledge and skills you're sharing. Using accessible visual metaphors and concrete methods and examples, Design For How People Learn will teach you how to leverage the fundamental concepts of instructional design both to improve your own learning and to engage your audience.
Author: Adrian Bejan
Publisher: Anchor
Published: 2013-01-08
Total Pages: 306
ISBN-13: 0307744345
DOWNLOAD EBOOKIn this groundbreaking book, Adrian Bejan takes the recurring patterns in nature—trees, tributaries, air passages, neural networks, and lightning bolts—and reveals how a single principle of physics, the constructal law, accounts for the evolution of these and many other designs in our world. Everything—from biological life to inanimate systems—generates shape and structure and evolves in a sequence of ever-improving designs in order to facilitate flow. River basins, cardiovascular systems, and bolts of lightning are very efficient flow systems to move a current—of water, blood, or electricity. Likewise, the more complex architecture of animals evolve to cover greater distance per unit of useful energy, or increase their flow across the land. Such designs also appear in human organizations, like the hierarchical “flowcharts” or reporting structures in corporations and political bodies. All are governed by the same principle, known as the constructal law, and configure and reconfigure themselves over time to flow more efficiently. Written in an easy style that achieves clarity without sacrificing complexity, Design in Nature is a paradigm-shifting book that will fundamentally transform our understanding of the world around us.
