Based on research and facilitator experiences, it advises how to adapt learning materials to suit specific situations and offers techniques to deal with conflict."--BOOK JACKET.
Facilitators are being called upon to work in international and cross-cultural arenas more than ever before to help groups co-ordinate plans for governance, education and community development. There are also increasingly frequent cases of pandemics that require facilitating multicultural groups such as the Tsunami and HIV/Aids disaster relief. Facilitating Multicultural Groups provides a practical approach for facilitators needing to enhance their skills when working with people from a diverse range of multicultural backgrounds. Based on research and facilitator experiences it takes the facilitator step-by-step through ideas, processes, models and frameworks that are designed to assist with the preparation, facilitation and evaluation of workshops. It advises how to adapt learning materials to suit specific situations and offers techniques to deal with conflict. Complete with additional resources available on a dedicated website including: Cultural value cards pack; Cultural behaviors card pack; Medical insurance advice; Glossary of key terms; Useful networks; Country by country background information, this is essential reading for anyone facilitating multicultural groups.
This book provides insights into the complexities of multicultural relations in health care and demystifies the many cultural influences on health and health care to achieve its ultimate goal - to help people get the most they can out of health care and facilitate the promotion of public health.
For HR directors, corporate trainers, college administrators, diversity trainers and study abroad educators, this book provides a cutting-edge framework and an innovative collection of ready-to-use tools and activities to help build cultural competence—from the basics of understanding core concepts of culture to the complex work of negotiating identity and resolving cultural differences.Building Cultural Competence presents the latest work in the intercultural field and provides step-by-step instructions for how to effectively work with the new models, frameworks, and exercises for building learners’ cultural competence. Featuring fresh activities and tools from experienced coaches, trainers, and facilitators from around the globe, this collection of over 50 easy-to-use activities and models has been used successfully worldwide in settings that range from Fortune 500 corporations to the World Bank, non-profits, and universities. Learn updates on classic models like the DIE (Description, Interpretation, Evaluation) framework and the U-Curve model of adjustment. Engage in new exercises to help build intercultural competence, using the practical step-by-step guidance on how to effectively facilitate these activities. Stay relevant and have positive impact with clients, organizations, and students with these well-organized, easy-to-implement, and high impact collection of frameworks, models, and activities.The new, research-based models work for developing cultural competence in any environment, and for designing effective cultural competence courses. Education abroad administrators will be able to use these activities in their pre- departure orientations for students going abroad. Corporate human resource professionals will find these activities invaluable in cultural competence building programs.
Sponsored by the International Association of Facilitators, The IAF Handbook of Group Facilitation offers the need-to-know basics in the field brought together by fifty leading practitioners and scholars. This indispensable resource includes successful strategies and methods, foundations, and resources for anyone who works with groups. The IAF Handbook of Group Facilitation provides an overview of the field for new and aspiring practitioners and a reliable reference for experienced group facilitators, including chapters on Creating positive ongoing client relationships Building trust and improving communications Facilitating group brainstorming sessions Drawing out the best in people Developing a collaborative environment Designing and facilitating dialogue Managing conflicting agendas Working with multicultural groups Using improvisation Understanding virtual meetings Facilitating team start-up Assessing group decision processes Building expertise in facilitation Reviewing core facilitation competencies Modeling positive professional attitudes
Facilitation is emerging as an exciting profession. It is being used in a wide range of situations and occupations, including workplaces, leisure and health activities, organizational planning and community development. This book provides a readable introduction for newcomers to the topic as well as a critical analysis of established and current theory for existing practitioners. It will be useful for managers, staff developers, innovators, and social and community workers.
Co-published with Intergroup dialogue has emerged as an effective educational and community building method to bring together members of diverse social and cultural groups to engage in learning together so that they may work collectively and individually to promote greater diversity, equality and justice. Intergroup dialogues bring together individuals from different identity groups (such as people of color and white people; women and men; lesbian, gay, and bisexual people and heterosexual people), and uses explicit pedagogy that involves three important features: content learning, structured interaction, and facilitative guidance. The least understood role in the pedagogy is that of facilitation. This volume, the first dedicated entirely to intergroup dialogue facilitation, draws on the experiences of contributors and on emerging research to address the multi-dimensional role of facilitators and co-facilitators, the training and support of facilitators, and ways of improving practice in both educational and community settings. It constitutes a comprehensive guide for practitioners, covering the theoretical, conceptual, and practical knowledge they need. Presenting the work and insights of scholars, practitioners and scholar-practitioners who train facilitators for intergroup dialogues, this book bridges the theoretical and conceptual foundations of intergroup relations and social justice education with training models for intergroup dialogue facilitation. It is intended for staff, faculty, and administrators in higher education, and community agencies, as well as for human resources departments in workplaces. Contributors:Charles Behling, University of Michigan, Ann Arbor, The Program on Intergroup RelationsBarry Checkoway, University of Michigan, Ann Arbor, School of Social WorkMark Chesler, University of Michigan, Ann Arbor, The Program on Intergroup RelationsKeri De Jong, University of Massachusetts at Amherst, School of EducationRoger Fisher, University of Michigan, Ann Arbor, The Program on Intergroup RelationsNichola G. FulmerPatricia Gurin, University of Michigan, Ann Arbor, The Program on Intergroup RelationsTanya Kachwaha, University of Massachusetts at Amherst, School of EducationChristina Kelleher, Institute for Sustained Dialogue, Sustained Dialogue Campus NetworkAriel Kirkland, Occidental College, Student facilitatorJames Knauer, Lock Haven University of Pennsylvania, Democracy LabJoycelyn Landrum-Brown, University of Illinois at Urbana-Champaign, Program on Intergroup RelationsShaquanda D. Lindsey, Occidental College, Student facilitatorDavid J. Martineau, Washington University, St. Louis, School of Social WorkKelly E. MaxwellBiren (Ratnesh) A. NagdaTeddy Nemeroff, Institute for Sustained Dialogue, Sustained Dialogue Campus NetworkRomina Pacheco, University of Massachusetts at Amherst, School of EducationPriya Parker, Institute for Sustained Dialogue, Sustained Dialogue Campus NetworkJaclyn Rodríguez, Occidental College, Department of PsychologyAndrea C. Rodríguez-Scheel, Occidental College, Student facilitatorMichael S. Spencer, University of Michigan, Ann Arbor, School of Social WorkMonita C. ThompsonNorma TimbangThai Hung V. TranCarolyn Vasques-Scalera, Independent Scholar Thomas E. Walker, University of Denver, Center for Multicultural ExcellenceKathleen Wong (Lau), Arizona State University/Western Michigan University, Intergroup Relations Center/Intercultural CommunicationAnna M. Yeakley, Independent Intergroup Dialogue ConsultantXimena Zúñiga, University of Massachusetts at Amherst, School of Education
The revised edition of this facilitation classic offers a wealth of targeted techniques for facilitators who seek effective, consistent, and repeatable results. Based on Michael Wilkinson's proven SMART (Structured Meeting And Relating Techniques) approach, The Secrets of Facilitation can help to achieve stellar results when managing, presenting, teaching, planning, and selling, as well as other professional and personal situations. This expanded edition includes new chapters on facilitating virtual meetings, cross-cultural teams, and large groups and conferences. It also provides a series of strategies for engaging teams, additional information about making meetings more productive, and further guidance on preventing dysfunctional behavior. In addition, the book contains a wealth of fresh case studies and an ancillary website with must-have tools and techniques for both the beginner and the seasoned facilitator. Praise for the First Edition of The Secrets of Facilitation "One of the single most powerful processes is the ability to successfully lead a group to an impactful, actionable outcome. In The Secrets of Facilitation, beginning and experienced facilitators alike will find tools to take their results to the next level." —Jim Canfield, chief learning officer, TEC International "This book shares 'The Secrets' that have been the basis of my facilitation practice for over a decade." —Kerri McBride, past chair, International Association of Facilitators "In my career, I've seen many, many facilitators. Michael Wilkinson is the best. 'The Secrets' explain why." —Len Roberts, CEO, RadioShack "We have trained over 100 leaders and business analysts in 'The Secrets.' Great facilitation works." —Peter Scott, executive general manager, MLC–National Australia Bank "At last there is a practical, hands-on guide for anyone who works with groups or teams. This book delivers!" —Ann Herrmann-Nehdi, CEO, Herrmann International, Herrmann Brain Dominance Indicator
WE'VE ALL EXPERIENCED the challenges associated with working with groups, but The Handbook for Working with Difficult Groups turns the idea of "difficult groups" on its head. Rather than view groups as inherently difficult, it looks at the factors that make working with groups difficult. Individual chapters focus on challenges such as involving dissenters, building external perspectives, reducing complaining, adapting to cultural differences, incorporating diversity, facilitating inclusion, working virtually, resolving identity-based conflict, transforming unproductive behavior patterns, preventing workplace harassment, and strengthening accountability. The book first provides a framework for thinking systemically about the many and varied ways in which working with a group can be difficult. Building on that framework, the contributors each address three basic issues: How the group is difficult a description of a real group and the observable phenomena that reflect the group's difficulty. Why the group is difficult an exploration of the underlying causes of the difficulty. What you can do about it what you can do as a group facilitator, leader, or member to help the group.