Excellence in Public Sector Procurement
Author: Stuart Emmett
Publisher:
Published: 2011
Total Pages: 0
ISBN-13: 9781903499665
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Building a 21st Century SES
Author: Ronald Sanders
Publisher:
Published: 2017-03-17
Total Pages: 355
ISBN-13: 9780692855003
DOWNLOAD EBOOKThe over 7,000 public servants comprising the career Senior Executive Service (SES) are critical to the functioning of the federal government. Established as a government-wide executive corps by the Civil Service Reform Act of 1978, the SES is at a critical juncture in its history. They are called on to lead the unbelievably complex organizations and programs that deliver public goods and services. They manage a federal budget that exceeds $3.5 trillion annually, and millions of people in and out of uniform--and in and out of government--depend on them for direction and leadership. This book published by the National Academy of Public Administration, Building a 21st Century SES: Ensuring Leadership Excellence in Our Federal Government, brings together the practical perspectives of leaders with substantial experience with the SES. The commentators address such issues as the proper institutional role of SES, the most critical leadership qualities for the 21st Century, the development of the next generation of career leaders, and opportunities to revitalize the SES for future decades.
Achieving Service Excellence
Author: C. M. Chang
Publisher: Business Expert Press
Published: 2013-11-20
Total Pages: 152
ISBN-13: 1606495453
DOWNLOAD EBOOKAs the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.
Creating an Effective Public Sector
Author: Mike Bourne
Publisher: Routledge
Published: 2022-03-27
Total Pages: 248
ISBN-13: 1000549100
DOWNLOAD EBOOKThis book offers an in-depth look at developing effectiveness in the public sector and how to achieve the best possible outcomes for people rather than just good or efficient outputs. In 15 comprehensive chapters, the authors present structured ideas and practical approaches for achieving a more effective public sector. The book sets out a framework for visualising success in complex situations with multiple stakeholders. Topics include how you stimulate change and influence people to adopt changes, how you manage politics, set targets and standards, and measure them, and how you create a culture of high performance with a focus on getting the right things done. Effectiveness does not arise from excellence in one area alone and the book weaves together ideas on leadership, managing expectations, and keeping focus on the longer term. Creating an Effective Public Sector will be of interest to decision makers in the public sector, project managers working on central and local government projects, and senior civil servants. It will also be invaluable for advanced undergraduate and post-graduate students studying in the fields of government, project management, and public-sector management.
Public Sector Leadership for the 21st Century
Author: OECD
Publisher: OECD Publishing
Published: 2001-10-05
Total Pages: 98
ISBN-13: 9264195033
DOWNLOAD EBOOKThis is the first report to examine key leadership issues across OECD Member countries, including the strategies and practices governments are adopting, and the lessons from country experiences so far.
Inspiring Excellence
Author: Michael Schutzler
Publisher:
Published: 2009-05
Total Pages: 0
ISBN-13: 9781935359104
DOWNLOAD EBOOKMichael Schutzler clarifies the essentials for leadership excellence. Leadership isn't a character trait - it's a learned skill. This book is filled with clever and relevant anecdotes and provides simple exercises to help you transform each of the key principles into action. Perfect your leadership - read this book today.
Marketing in the Public Sector
Author: Nancy R. Lee
Publisher: Pearson Education
Published: 2006-10-16
Total Pages: 466
ISBN-13: 0132716224
DOWNLOAD EBOOKMarketing in the Public Sector is a groundbreaking book written exclusively for governmental agencies. It offers dozens of marketing success stories from agencies of all types–from around the world–so that you can make a difference in your organization. World-renowned marketing expert Dr. Philip Kotler and social marketing consultant Nancy Lee show that marketing is far more than communications and has at its core a citizen-oriented mindset. You’ll become familiar with the marketing toolbox and come to understand how these tools can be used to engender citizen support for your agency, increase utilization of your products and services, influence positive public behaviors–even increase revenues and decrease operating costs. This book offers no-nonsense roadmaps on how to create a strong brand identity, gather citizen input, and evaluate your efforts. It presents a step-by-step model for developing a marketing plan, pulling the lessons of the entire book together into one, high-impact action plan. Simply put, this book empowers you to build the “high-tech, high-touch” agency of the future–and deliver more value for every penny you spend.
Administrative Leadership in the Public Sector
Author: Montgomery Van van Wart
Publisher: Routledge
Published: 2016-07-22
Total Pages: 462
ISBN-13: 1315497964
DOWNLOAD EBOOKAdministrative Leadership in the Public Sector is an ideal resource for any Public Administration course involving leadership and public management. Each of the book’s nine main sections begins with introductory text by the volume’s editors, Monty Van Wart and Lisa Dicke, followed by relevant readings. The volume includes some of the most important readings on public leadership published in the last eight decades. More than just an anthology, Administrative Leadership in the Public Sector provides a unique and useful framework for understanding the vast subject of leadership.
Leadership in the Public Sector
Author: Christine Teelken
Publisher: Routledge
Published: 2013-05-02
Total Pages: 282
ISBN-13: 1136316884
DOWNLOAD EBOOKIn view of the approaching age of austerity for the public sector, leadership is likely to continue to become a key theme. This edited volume brings together a host of material from the public sector to analyze the issue internationally. Teelken, Dent & Ferlie lead a team of contributors in examining three key aspects of this increasingly important theme: the meaning of public sector leadership, and how this changes in different contexts the implications for leadership style given the growing role of the private sector the response to the leadership issue from professionals moving into senior management roles. With contributions from respected academics such as Jean-Louis Denis, Mike Reed and Mirko Nordegraaf, this book will be an invaluable supplementary resource for those undertaking studies across public sector management and administration.
Impact & Excellence
Author: Sheri Chaney Jones
Publisher: John Wiley & Sons
Published: 2014-08-28
Total Pages: 254
ISBN-13: 1118910974
DOWNLOAD EBOOKLearn to identify, capture, and utilize impactful data for organizational transformation Impact & Excellence is the culmination of a four year research study into the most successful data-driven strategies for today's non-profit and government organizations. The book focuses on five strategic elements to success based on proven principles, with solutions that are easy to implement and often lead to sweeping change. Each chapter includes discussion questions and action items to help leaders implement key concepts in their own organizations. Included with purchase is access to the Measurement Culture Survey, which, will allow readers to access a free benchmark report. Learn to implement a measurement culture that emphasizes strong performance and measurable outcomes Read vivid case studies from successful organizations that do things differently Learn to utilize and leverage data to take decisive actions within your organization Avoid common barriers to developing a measurement culture and learn ways to overcome limitations The book utilizes a series of experiences and templates to help leaders develop a unique action plan tailored to their organization's particular circumstances. Filled with real success stories to inspire readers and with full study results available in the appendix, Impact & Excellence is a crucial resource for leaders to enable their social sector organizations to prosper and compete in today's economy.
