End-User Training
Author: Urs E. Gattiker
Publisher: Walter de Gruyter GmbH & Co KG
Published: 2019-07-08
Total Pages: 328
ISBN-13: 3110863332
DOWNLOAD EBOOKNo detailed description available for "End-User Training".
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The Compassionate Geek
Author: Don R. Crawley
Publisher: Soundtraining Net
Published: 2011-05-05
Total Pages: 164
ISBN-13: 9780983660705
DOWNLOAD EBOOKNote: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing customer service to end-users. Now in its second edition, The Compassionate Geek was written by tech people for tech people. There are no frills, just best practices and ideas that actually work! Filled with practical tips, best practices, and real-world techniques, The Compassionate Geek is a quick read with equally fast results. Here's what you'll find: Best practices for communicating with email, including examples The four intrinsic qualities of great service providers Best practices for communicating using chat and texting Ten tips for being a good listener Two practical ways to keep your emotions in check A flow chart for handling user calls What to do when the user is wrong How to work with the different generations in the workplace All of the information is presented in a straightforward style that you can understand and use right away. There's nothing "foo-foo," just down-to-earth tips and best practices learned from years of working with IT pros and end-users.
Manage Your SAP Projects with SAP Activate
Author: Vinay Singh
Publisher: Packt Publishing Ltd
Published: 2017-10-04
Total Pages: 198
ISBN-13: 1788477626
DOWNLOAD EBOOKExplore and use the agile techniques of SAP Activate Framework in your SAP Projects. About This Book Explore the three pillars of SAP Activate and see how it works in different scenario. Understand and Implement Agile and Scrum concepts in SAP Activate. Get to Grisp with SAP Activate framework and manage your SAP projects effectively. Who This Book Is For This book is for readers who want to understand the working of SAP Activate and use it to manage SAP projects. Prior knowledge of SAP Hana is must. What You Will Learn Understand the fundamentals of SAP S4/HANA. Get familiar with the structure and characteristics of SAP Activate. Explore the application scenarios of SAP Activate. Use Agile and Scrum in SAP Projects effectively and efficiently Implement your learning into a sample project to explore and understand the benefits of SAP Activate methodology. In Detail It has been a general observation that most SAP consultants and professionals are used to the conventional waterfall methodology. Traditionally, this method has been there for ages and we all grew up learning about it and started practicing it in real world. The evolution of agile methodology has revolutionized the way we manage our projects and businesses. SAP Activate is an innovative, next generation business suite that allows producing working deliverables straight away. Manage your SAP Project with SAP Activate, will take your learning to the next level. The book promises to make you understand and practice the SAP Activate Framework. The focus is to take you on a journey of all the phases of SAP Activate methodology and make you understand all the phases with real time project examples. The author explains how SAP Activate methodology can be used through real-world use cases, with a comprehensive discussion on Agile and Scrum, in the context of SAP Project. You will get familiar with SAP S4HANA which is an incredibly innovative platform for businesses which can store business data, interpret it, analyze it, process it in real time, and use it when it's needed depending upon the business requirement. Style and approach An easy to follow approach with concepts explained via scenarios and project examples
Implementing Microsoft Dynamics 365 Customer Engagement
Author: Mahender Pal
Publisher: Packt Publishing Ltd
Published: 2020-03-06
Total Pages: 421
ISBN-13: 1838550887
DOWNLOAD EBOOKGain hands-on experience working with the architecture, implementation, deployment, and data migration of Dynamics 365 Customer Engagement Key FeaturesExplore different tools to evaluate, implement, and proactively maintain Dynamics 365 for CEIntegrate Dynamics 365 CE with applications such as Power BI, PowerApps, and Microsoft Power AutomateDesign application architecture, explore deployment choices, and perform data migrationBook Description Microsoft Dynamics 365 for Customer Engagement (CE) is one of the leading customer relationship management (CRM) solutions that help companies to effectively communicate with their customers and allows them to transform their marketing strategies. Complete with detailed explanations of the essential concepts and practical examples, this book will guide you through the entire life cycle of implementing Dynamics 365 CE for your organization or clients, and will help you avoid common pitfalls while increasing efficiency at every stage of the project. Starting with the foundational concepts, the book will gradually introduce you to Microsoft Dynamics 365 features, plans, and products. You’ll learn various implementation strategies and requirement gathering techniques, and then design the application architecture by converting your requirements into technical and functional designs. As you advance, you’ll learn how to configure your CRM system to meet your organizational needs, customize Dynamics 365 CE, and extend its capabilities by writing client-side and server-side code. Finally, you’ll integrate Dynamics 365 CE with other applications and explore its business intelligence capabilities. By the end of this Microsoft Dynamics 365 book, you’ll have gained an in-depth understanding of all the key components necessary for successful Dynamics 365 CE implementation. What you will learnExplore the new features of Microsoft Dynamics 365 CEUnderstand various project management methodologies, such as Agile, Waterfall, and DevOpsCustomize Dynamics 365 CE to meet your business requirementsIntegrate Dynamics 365 with other applications, such as PowerApps, Power Automate, and Power BIConvert client requirements into functional designsExtend Dynamics 365 functionality using web resources, custom logic, and client-side and server-side codeDiscover different techniques for writing and executing test casesUnderstand various data migration options to import data from legacy systemsWho this book is for This book is for consultants, project managers, administrators, and solution architects who want to set up Microsoft Dynamics 365 Customer Engagement in their business. Although not necessary, basic knowledge of Dynamics 365 will help you get the most out of this book.
End User Computing Challenges and Technologies: Emerging Tools and Applications
Author: Clarke, Steve
Publisher: IGI Global
Published: 2007-11-30
Total Pages: 350
ISBN-13: 1599042975
DOWNLOAD EBOOKExamines practical research and case studies on such benchmark topics as biometric and security technology, protection of digital assets and information, multilevel computer self-efficacy, and end-user Web development. Provides research into the advancement, productivity, and performance of the end user computing domain.
End-User Development
Author: Volkmar Pipek
Publisher: Springer
Published: 2009-02-24
Total Pages: 291
ISBN-13: 364200427X
DOWNLOAD EBOOKWork practices and organizational processes vary widely and evolve constantly. The technological infrastructure has to follow, allowing or even supporting these changes. Traditional approaches to software engineering reach their limits whenever the full spectrum of user requirements cannot be anticipated or the frequency of changes makes software reengineering cycles too clumsy to address all the needs of a specific field of application. Moreover, the increasing importance of ‘infrastructural’ aspects, particularly the mutual dependencies between technologies, usages, and domain competencies, calls for a differentiation of roles beyond the classical user–designer dichotomy. End user development (EUD) addresses these issues by offering lightweight, use-time support which allows users to configure, adapt, and evolve their software by themselves. EUD is understood as a set of methods, techniques, and tools that allow users of software systems who are acting as non-professional software developers to 1 create, modify, or extend a software artifact. While programming activities by non-professional actors are an essential focus, EUD also investigates related activities such as collective understanding and sense-making of use problems and solutions, the interaction among end users with regard to the introduction and diffusion of new configurations, or delegation patterns that may also partly involve professional designers.
End-User Computing, Development, and Software Engineering: New Challenges
Author: Dwivedi, Ashish
Publisher: IGI Global
Published: 2012-02-29
Total Pages: 449
ISBN-13: 1466601418
DOWNLOAD EBOOK"This book explores the implementation of organizational and end user computing initiatives and provides foundational research to further the understanding of this discipline and its related fields"--Provided by publisher.
Configuring ISA Server 2000
Author: Syngress
Publisher: Elsevier
Published: 2001-05-11
Total Pages: 961
ISBN-13: 0080476775
DOWNLOAD EBOOKMicrosoft's flagship ISA Server delivers the Internet to your customers!As the demand for Internet connectivity reaches a fever pitch, system administrators are being challenged to connect more and more systems to the Internet without compromising security or network performance. ISA Server 2000 provides system administrators with a revolutionary management infrastructure that addresses the two greatest needs of Enterprise-wide Internet connectivity: Security and speed.Written by best-selling author of several MCSE 2000 study guides, this book will provide the system administrators with an in depth understanding of all the critiacl features of Microsoft's flag ship Internet Server. Configuring ISA Server 2000 shows network administrators how to connect a network to the Internet, maintain the connection, and troubleshoot remote users' hardware and software configuration problems. - Up-to-date coverage of new products specific to Windows 2000 - Shows network administrators how to supply e-mail whilst maintaining network security - Focuses on providing secure remote access to a network
Implementation of an Enterprise Resource Planning System with Focus on End-User Training
Author: Elke Simon
Publisher: diplom.de
Published: 1999-11-24
Total Pages: 108
ISBN-13: 3832419063
DOWNLOAD EBOOKInhaltsangabe:Abstract: The implementation of an Enterprise Resource Planning (ERP) system refers to Information Systems, Business Processes, and People. Basically, it is a changing procedure in organizations that strive for company-wide high performance. Business Process Transformation is about changing a company s focus - from products to customers. Information Systems are replaced by a homogenous system environment which integrates all information into a common system. The behaviour and skills of the company-wide personnel are adapted to perform in the new "world". The big challenge of the implementation is to have the properly-trained people for a high-performance organization. Unfortunately, most companies do not recognize that need. They underestimate the impact that the human factor has on an ERP approach; they consider the implementation as a software-installation with influence to the business. But, the implementation is much more complex. This thesis is dedicated to all those persons who intend to implement an Enterprise Resource Planning system, and who want to understand the theory of Business Process Transformation and how it is linked to Enterprise Resource Planning. To emphasize the importance of the human factors within the implementation, chapter 4 elaborates on End-User Training as a significant part of an implementation for a company dedicated to becoming a high-performance organization. This paper also includes a case study of an ERP implementation at Mitel Corporation. The case study presents information about the Company, its ERP implementation, and its approach to End-User Training. Inhaltsverzeichnis:Table of Contents: AcknowledgementIII ContentsIV List of IllustrationsVII List of TablesVIII List of TermsIX Abstract1 1.Introduction2 2.Business Process Transformation (BPT)4 2.1Origins of Today s Organisations4 2.1.1History4 2.1.2Typical Business Process5 2.2Business Process Transformation Terminology7 2.2.1Motives for Business Process Transformation7 2.2.2Reengineering - The Radical Change9 2.2.3Improvement - The Incremental Change11 2.2.4Reengineering versus Improvement12 2.3From the Functional to the Process-oriented Organization15 2.3.1Functional Organization15 2.3.2Process-oriented Organization17 3.Enterprise Resource Planning (ERP)19 3.1Business Process Transformation as a Pre-requisite20 3.2SAP R/3 System - A Tool for BPT21 3.2.1Introduction of SAP21 3.2.2SAP R/3 System [...]
Mastering Microsoft Teams
Author: Melissa Hubbard
Publisher: Apress
Published: 2018-08-20
Total Pages: 154
ISBN-13: 148423670X
DOWNLOAD EBOOKDo you need to learn how to use Microsoft Teams? Are you questioning how to drive user adoption, govern content, and manage access for your Teams deployment? Either way, Mastering Microsoft Teams is your one-stop-shop to learning everything you need to know to find success with Microsoft Teams. Microsoft’s new chat-based collaboration software has many rich features that enable teams to be more efficient, and save valuable time and resources. However, as with all software, there is a learning curve and pitfalls that should be avoided. Begin by learning the core components and use cases for Teams. From there the authors guide you through ideas to create governance and adoption plans that make sense for your organization or customer. Wrap up with an understanding of features and services in progress, and a road map to the future of the product. What You'll Learn Implement, use, and manage Microsoft Teams Understand how Teams drives productivity and engagement by combining the functionality of Microsoft Groups, SharePoint, OneDrive, Outlook, and other services in one location Govern, explain, and use Teams in your organization Know the pitfalls to avoid that may create challenges in your usage of Teams Become familiar with the functionality and components of Teams via walkthroughs, including opportunities for automating business processes in Teams Who This Book Is For Anyone who wants to learn Microsoft Teams. To get the most out of the book, a basic understanding of Office 365 and a subscription, including a Microsoft Teams license, is useful.
