Empathic design as the basic element of product-service system implementation
Empathic design as the basic element of product-service system implementation

Author: Kateryna Ryabchykova

Publisher: GRIN Verlag

Published: 2018-03-12

Total Pages: 157

ISBN-13: 3668657610

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Diploma Thesis from the year 2017 in the subject Design (Industry, Graphics, Fashion), grade: A (97), , course: Fashion Design. Professional training, language: English, abstract: Work is devoted to the important problem of empathic design process as part of the product-service system and in particular methodology of empathic design process in context of low and middle income in Ukraine. Wide literature analysis as per product-service system and empathic design is conducted. As the result, way to implement product-service system was identified and detailed methodology of empathic design established. Following this, literature as per behavior of Ukrainian consumers, their social habits and financial capabilities is examined and as a consequence, client profile as per project is created. In the second section of the thesis, practical implementation of empathic design process is described. In particular, costumer directed research methods for information gathering and brief creation were applied. On the stage of concept generation modifications were proposed, which allow customer to choose from variety of designs and became active figure in design creation, instead of being passive consumer. After this, sample collection was developed and sample outfit with all styling detailing is realized in material. In the third section educational seminar as per topic of the research for bachelor students is designed. All components as per didactic plan of the lesson are included and actual scenario is proposed.

Product-Service System Design for Sustainability
Product-Service System Design for Sustainability

Author: Carlo Vezzoli

Publisher: Routledge

Published: 2017-09-08

Total Pages: 512

ISBN-13: 1351277987

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This book, based on a huge European and Asian research project, is a state-of-the-art examination of the theory and practice of system innovation through Product-Service System (PSS) design for sustainability from a trans-cultural viewpoint. PSS design incorporates innovative strategies that shift businesses away from simply designing and selling physical products to developing integrated systems of products and services that satisfy human needs. The book provides background, advice and tools for designers interested in sustainable PSSs and has a wealth of case studies for practitioners to digest.

Service Design for Business
Service Design for Business

Author: Ben Reason

Publisher: John Wiley & Sons

Published: 2015-12-14

Total Pages: 214

ISBN-13: 1118988922

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A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.

Introduction to Product/Service-System Design
Introduction to Product/Service-System Design

Author: Tomohiko Sakao

Publisher: Springer Science & Business Media

Published: 2009-11-27

Total Pages: 287

ISBN-13: 1848829094

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"Introduction to Product/Service-System Design" contains a collection of practical examples demonstrating how to design a PSS in industry. These recent examples are the results of applying various theories developed in different countries and therefore accommodating diverse cultural differences. Providing a useful overall guide to the state of the art in theory and practice, each chapter covers the cutting edge of a different methodology or practice. The book’s focus on design is also evident in the discussion of how to anticipate and utilize the various dynamics within each dimension. "Introduction to Product/Service-System Design" will help improve working processes and inspire creative thinking for the wide range of people involved in designing a PSS: designers, marketing professionals, sales staff, production engineers, and service engineers. It can also serve as a reference book for university students on advanced courses.

Designing Sustainable Energy for All
Designing Sustainable Energy for All

Author: Carlo Vezzoli

Publisher: Springer

Published: 2018-05-17

Total Pages: 230

ISBN-13: 3319702238

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This open access book addresses the issue of diffusing sustainable energy access in low- and middle-income contexts. Access to energy is one of the greatest challenges for many people living in low- income and developing contexts, as around 1.4 billion people lack access to electricity. Distributed Renewable Energy systems (DRE) are considered a promising approach to address this challenge and provide energy access to all. However, even if promising, the implementation of DRE systems is not always straightforward. The book analyses, discusses and classifies the promising Sustainable Product-Service System (S.PSS) business models to deliver Distributed Renewable Energy systems in an effective, efficient and sustainable way. Its message is supported with cases studies and examples, discussing the economic, environmental and socioethical benefits as well as its limitations and barriers to its implementation. An innovative design approach is proposed and a set of design tools are supplied, enabling readers to create and develop Sustainable Product-Service System (S.PSS) solutions to deliver Distributed Renewable Energy systems. Practical applications of the book’s design approach and tools by companies and practitioners are discussed and the book will be of interest to readers in design, industry, governmental institutions, NGOs as well as researchers.

Sustainable Product-Service Systems
Sustainable Product-Service Systems

Author: Fabrizio Ceschin

Publisher: Springer Science & Business Media

Published: 2013-12-05

Total Pages: 134

ISBN-13: 3319037951

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This book investigates the potential contribution that a strategic design approach can make to stimulating and supporting the societal embedding of sustainable PSSs (product-service systems). A new strategic design role thus emerges; a role in which the ideation and development of sustainable PSS concepts is coupled with the designing of appropriate transition paths (sequence of socio-technical experiments) to gradually incubate, introduce and diffuse these concepts. The book also outlines the new design approach and capabilities needed by strategic designers, project managers and consultants to operate at such a strategic level. On a more operational point of view, the work presents a practical “how to do” design process and associated guidelines to support practitioners in designing and managing the societal embedding process of sustainable PSS innovations.

Transform Customer Experience
Transform Customer Experience

Author: Isabella Villani

Publisher: John Wiley & Sons

Published: 2019-01-18

Total Pages: 291

ISBN-13: 0730369102

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Your customers are your future. Smartphones, social media and the internet have given customers access to more information than ever before. If your business fails them, they will switch to your competitor and never return. So how do you keep them? By mapping their journeys, identifying potential hazards and reshaping your business with customer experience (CX) at its heart. From services to products, online to in-person, small-scale to multinational, your customers’ loyalty depends on how you interact with them. Transform Customer Experience is your ultimate guide to putting your customer first. Author and CX expert Isabella Villani shows how you can implement a customer strategy from planning to execution. Transform Customer Experience offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental and non-profit environments. • Shows you how to address dimensions of diversity in the customer base • Outlines customer journey mapping • Discusses the implications of customers’ omnichannel engagement • Addresses the importance of positive employee experience in establishing a supportive CX culture. Transform Customer Experience explains why you need to embed customer experience in your organisation and shows you how to do it.

Sustainability Science
Sustainability Science

Author: Ariane König

Publisher: Routledge

Published: 2017-11-22

Total Pages: 413

ISBN-13: 1317216628

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Sustainability Science: Key Issues is a comprehensive textbook for undergraduates, postgraduates, and participants in executive trainings from any disciplinary background studying the theory and practice of sustainability science. Each chapter takes a critical and reflective stance on a key issue or method of sustainability science. Contributing authors offer perspectives from diverse disciplines, including physics, philosophy of science, agronomy, geography, and the learning sciences. This book equips readers with a better understanding of how one might actively design, engage in, and guide collaborative processes for transforming human-environment-technology interactions, whilst embracing complexity, contingency, uncertainties, and contradictions emerging from diverse values and world views. Each reader of this book will thus have guidance on how to create and/or engage in similar initiatives or courses in their own context. Sustainability Science: Key Issues is the ideal book for students and researchers engaged in problem and project based learning in sustainability science.

Inclusion by Design
Inclusion by Design

Author: Frances Alston

Publisher: CRC Press

Published: 2023-08-22

Total Pages: 202

ISBN-13: 1000914364

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This book introduces a new speculative design process for inclusive new product development (NPD). The authors offer Vision Enabled Design Thinking (VEDT), a human-centered technological design framework incorporating the use of Design Lens and Vision Concepting, as a way for the designer to ideate and reflect on product development concepts within a deeper sociocultural context. The authors incorporate project management concepts into the overall design process through the development of a new design process, "4-D Algorithm for New Product Development." Inclusion by Design: Future Thinking Approaches to New Product Development formalizes the use of speculative design as a means for more inclusive NPD and promotes management of the design process as a needed skill for future engineers and designers. It provides a novel design methodology of VEDT for engaging vision concepting, through the use of Design Lenses in engaging speculative design practices and offers an implementation framework to support the sustainable adoption and use of future design methods. The 4-D Algorithm for New Product Development promotes inclusivity in design while addressing practical aspects of managing the design process in today’s corporate business environment. Those involved with interactive product and technology design, new product development, design researchers and managers, engineers, as well as professionals and graduate students will find this book useful.

Designing Better Services
Designing Better Services

Author: Francesca Foglieni

Publisher: Springer

Published: 2017-09-25

Total Pages: 120

ISBN-13: 3319631799

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This book provides accessible, comprehensive guidance on service design and enables practitioners approaching the discipline for the first time to develop the strategic mindset needed to exploit its innovation potential. The opening chapters trace the origins of service design and examine its links with service innovation, as well as its strategic role in service organizations. It then offers step-by-step guidance on tackling a service design project, explaining the main design elements and indications of various useful design tools. It also introduces the topic of evaluation as a support practice in designing or redesigning better services, and providing evidence concerning the value of service design interventions. The third chapter explores how evaluation is currently approached in service design practice through the analysis of a number of case studies. Based on these experiences it extensively discusses evaluation, with a particular focus on service evaluation, and explains its importance in supporting service design and fostering innovation throughout the service design process. Further it describes pragmatic directions for setting up and conducting a service evaluation strategy. The concluding chapter uses an interpretive model to summarize the role evaluation could have in service design practice and focuses on interdisciplinary competences that need to be acquired by service designers in order to address the evolution of the discipline. The novel approach adopted in the book fosters the growing interest in design-driven service innovation and assists in realizing its full potential in both the private and the public sector.