Author:

Publisher: Editions Bréal

Published:

Total Pages: 291

ISBN-13: 2749523117

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A Customer-oriented Manager for B2B Services
A Customer-oriented Manager for B2B Services

Author: Valerie Mathieu

Publisher: John Wiley & Sons

Published: 2022-04-05

Total Pages: 274

ISBN-13: 178630757X

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The notion of customer orientation is becoming a necessity rather than a choice for many companies. It is a lasting response to competitive pressure and supports the company in a renewed definition of its mission, beyond direct economic gain. Within B2B services, the manager, through proximity to their team, their market and their client, is the essential actor in the deployment of this orientation. A Customer-oriented Manager for B2B Services provides managers with the knowledge and tools necessary to implement customer orientation themselves, with the involvement of their extended team. To this end, this book presents a four-step approach: understand the fundamentals of customer orientation in B2B services, know the customer, make the most of the offer and deliver the service.

Français Interactif
Français Interactif

Author: Karen Kelton

Publisher:

Published: 2019-08-15

Total Pages:

ISBN-13: 9781937963200

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This textbook includes all 13 chapters of Français interactif. It accompanies www.laits.utexas.edu/fi, the web-based French program developed and in use at the University of Texas since 2004, and its companion site, Tex's French Grammar (2000) www.laits.utexas.edu/tex/ Français interactif is an open acess site, a free and open multimedia resources, which requires neither password nor fees. Français interactif has been funded and created by Liberal Arts Instructional Technology Services at the University of Texas, and is currently supported by COERLL, the Center for Open Educational Resources and Language Learning UT-Austin, and the U.S. Department of Education Fund for the Improvement of Post-Secondary Education (FIPSE Grant P116B070251) as an example of the open access initiative.

Accessions List, Eastern Africa
Accessions List, Eastern Africa

Author: Library of Congress. Library of Congress Office, Nairobi, Kenya

Publisher:

Published: 1987

Total Pages: 944

ISBN-13:

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Number 6 includes cumulative main and added entry index for the monographs listed in that year.