Offers expert insight & proven strategies for utilizing the telephone as a powerful & effective sales tool. Gives you the valuable info. you need to develop, improve upon, & fully utilize your telephone sales skills, allowing you to close more sales over the telephone & generate higher revenues. Contents: the power of telesales; making money as a telemarketer; the right sales message is critical; your attitude is everything; using your voice as a sales tool; closing the sale; perfecting your skills; telemarketing (TM) scripts; sales techniques & TM tools; common mistakes to avoid; prepare to kick off your TM efforts; know the laws; don't get caught up in TM fraud; & make sure your legitimate pitch doesn't sound like a scam.
When a bomb detonates outside a Harvard law school building, killing several including a law student who was counseling Jackie Kelvinski, a woman trying to get out of an abusive marriage, Jackie is afraid that the bomb was set off by her unstable husband. Annie Squires, an investigator helping her out, tries to convince her that's unlikely, but Jackie's not listening. And before the Cambridge police get very far in their investigation to determine who could have committed such a crime, a second deadly bomb explodes, this time at a Cambridge courthouse. The bomb narrowly misses forensic neuropsychologist Dr. Peter Zak, late for a meeting inside. Peter, suddenly closer to the action that he'd like to be, agrees to help the police by profiling the bomber from some anti-government fliers found at the crime scene. But were they really written by the perpetrator? Or is the bomber's motive more personal, perhaps directed at Jackie, or Peter, or another target? Delving deeper into the mind of the criminal, Peter must work quickly before more lives are lost, including possibly his own. Guilt, G. H. Ephron's thrilling psychological suspense novel, is a fascinating and surprising novel about motive and murder, survivor's guilt and criminal culpability--and trying to stay one step ahead of a killer.
Let's face it: telemarketers can be annoying. Even "telemarketers" hate getting telemarketer calls. Whether they're legitimate businesses, pollsters, or unscrupulous scammers, one fact is universal: when people repeatedly call at all hours, day and night, it can be maddening. After a friend pranked Haven Riney by signing him up for tons of college-recruiting forms, he began receiving up to a hundred phone calls daily. He put his number on the Do Not Call List... he told pesky callers to put him on "their" lists... he yelled, screamed, begged, and pleaded... but nothing worked. Finally, he decided to waste "their" time instead. Riney's lightning-quick wit, sharp comedic timing, and endless patience culminated in the hilarious collection of transcripts presented here. Every call is real, each funnier than the last. Getting mad does no good. "Messing With Telemarketers" shows why it's better to get "even."
Sherryl Woods is the author of Feels Like Family, a Netflix Book Club Pick! BESTSELLING AUTHOR COLLECTION Reader-favorite romances in collectible volumes from our bestselling authors.FINDING LOVE IN UNEXPECTED PLACES Down on her luck, former Wall Street dynamo Gabrielle Clayton agreed to move into Paul Reed’s ramshackle but affordable apartment on the condition that they keep strict personal boundaries. Then Gabrielle discovered she and Paul shared a good deal more than the rent—like one outrageous claw-foot bathtub located smack in the middle of the kitchen—and things started heating up! For Gabrielle, the most irresistible distraction of all was the sexy blue-eyed renovator himself. Paul was the most romantic man she’d ever met! Suddenly, practical, down-to-earth Gabrielle was dreaming of magical nights spent in Paul’s arms. What had come over her? Was it the man, the moon or love? FREE BONUS STORY INCLUDED IN THIS VOLUME! A Man You Can Trust by Jo McNally When Nick West arrives at Gallant Lake Resort, Cassie Smith’s carefully protected life is turned upside down. The handsome ex-cop insists on teaching her self-defense, and as Cassie learns she can indeed make it on her own, she starts wondering if she wants to! But when Cassie’s safety is threatened, she must choose: continue running from her past…or take a stand for a brighter future.
Aspiring country singer Hayley Ford made a promise to herself. One shot. One last chance to make a name for herself and chase her dreams before she succumbs to a boring life that leaves her unsatisfied. Local singing show, Tennessee Talent, is her lifeline, but one serendipitous encounter with Kris Topaz, the mystery judge for the season, threatens to undo everything she’s worked for. No one knows they’ve met before, and if the producers find out it will mean the end of her time on the show. Hayley has to stay away from Kris if it’s the last thing she does. The problem is, despite everything at stake… she can’t help but want to know him. Trusting November is the captivating third book in the 13 Days of December contemporary romance series. If you like sweet, honest, hard-working heroines and forbidden romance elements, then you’ll love Lexi Kingston’s uplifting and wholesome tale.
SCIENCE WRITER EDWARD MACDOWELL HAS NEVER HAD ANY INTEREST IN THE SUPERNATURAL. As an open-minded skeptic, he assumes that all extraordinary events, no matter how baffling, can be explained rationally, given enough information. When a strange, hallucinatory encounter prompts him to investigate a haunting, he does so convinced the alleged ghost is at most nothing more than a rare optical phenomenon. But what he discovers will shatter that conviction, overturn all his assumptions about reality, and ultimately send him off on a desperate journey to- and beyond- the furthest reaches of our Universe. Before it is done, Edward and the woman he loves find themselves crossing unimagined dimensional barriers into bizarre other realms of existence while fighting for their very lives against an ancient, inhuman evil. The final confrontation will present them with a challenge no Humans have ever met, and lead them to a goal none have ever reached.
#1 NEW YORK TIMES BESTSELLER • A pair of sisters find themselves at a crossroads in this dazzling new novel from the author of Something Borrowed, Where We Belong, and The One & Only. First Comes Love is a story about family, friendship, and the courage to follow your own heart—wherever that may lead. Growing up, Josie and Meredith Garland shared a loving, if sometimes contentious, relationship. Josie was impulsive, spirited, and outgoing, Meredith hardworking, thoughtful, and reserved. When tragedy strikes, their delicate bond splinters. Fifteen years later, Josie and Meredith are in their late thirties, following very different paths. Josie, a first grade teacher, is single—and this close to swearing off dating for good. What she wants more than the right guy, however, is to become a mother—a feeling that is heightened when her ex-boyfriend’s daughter is assigned to her class. Determined to have the future she’s always wanted, Josie decides to take matters into her own hands. On the outside, Meredith is the model daughter with the perfect life. A successful attorney, she’s married to a wonderful man, and together they’re raising a beautiful four-year-old daughter. Yet lately Meredith feels dissatisfied and restless, secretly wondering if she chose the life that was expected of her rather than the one she truly desired. As the anniversary of their tragedy looms, and painful secrets from the past begin to surface, Josie and Meredith must not only confront the issues that divide them but also come to terms with their own choices. In their journey toward understanding and forgiveness, both sisters discover that they need each other more than they knew—and that in the search for true happiness, love always comes first. Praise for First Comes Love “An engaging story of sisterly love . . . Illuminating and engrossing.”—People “[Emily] Giffin delivers another emotionally honest work. . . . First Comes Love is a heart-stirring novel about the many layers of sibling rivalry.”—Associated Press “First Comes Love brings [Giffin] back with a vengeance. Tales of sisters have been at the core of other great novels, but Giffin turns that relationship upside down and makes her view a fascinating one.”—Huffington Post “Moving and complex, [First Comes Love] proves [that Emily Giffin is] still at the top of her game.”—Booklist “Giffin juggles Josie’s quest for motherhood and Meredith’s internal conflicts deftly. . . . Giffin paints a realistic portrait of the troubled and complex relationship between a pair of sisters.”—Kirkus Reviews “This is Giffin at her finest—a fantastic, memorable story.”—Publishers Weekly “First Comes Love is an un-put-down-able, smart, and thoughtful novel that will make you think about the nature of family and how our past informs our present.”—PopSugar “Giffin’s talent is pretty much unparalleled when it comes to the modern woman’s story about life, love and family.”—Redbook “[A] well-written family drama.”—Real Simple “Fans will be entertained by the author’s humor and satisfied by her storytelling”—Atlanta Journal-Constitution
The lives of African American gay men have greatly gone unnoticed in the American consciousness. Despite the fact that Black gay men have made great contributions to our global society. For example, James Baldwin served as a literature giant. Bayard Rustin was one of the key organizers of the 1963 March on Washington. Alphonso David is the first person of color to lead the HRC (Human Rights Campaign). The purpose of this book is to discuss the narratives of Black gay men. There is no doubt that American history has done a nonexistent job of portraying the lives of these Black gay men. Most of these lives have been relegated to the background of society. This book purposes to change that narrative by having 10 to 12 gentlemen discuss their background and how it brought them to where they are in life now. The goal of this book is to also discuss the victory for each of the authors. Praise for Unheard Voices: A Collection of Narratives by Black, Gay & Bisexual Men "Open and transparent discussion about the lives and important contributions of African American gay men is long overdue. Rarely are marginalized people from any walk of life afforded the well-deserved positive attention from mainstream media outside of sports and pop entertainment culture. It has always been important for us to represent ourselves in this regard rather than wait for somnambulant media professionals to wake up and properly embark upon inclusionary coverage of positive images reflected by non-dominant members of society. Unheard Voices: A Collection of Narratives by black gay and bi-sexual men is an essential literary commentary that does exactly that. I will definitely use it as an important reference in my work as an LGBTQ activist." Sheila Fay Waters, Ph.D. Social Psychologist "Unheard Voices establishes a distinctive position, providing a testament to the lived experiences of a group that have become further marginalized, and stigmatized in academia, as well as in the black community. It is a piece of work that boldly, and unapologetically provides a glimpse into a culture, that is hidden, which doesn’t fit the stereotypical narrative of the black male experience in America. Those seeking to gain insight and understanding, as well as direction to navigate challenges faced by black men, this is a must read. By incorporating this piece of work into both academic and social circles, as added value, can elevate and transcend barriers, so those from such marginalized groups, will have a seat at the table. This collection of stories provides wisdom, and a narrative of overcoming some of the darkest obstacles faced by black men from the LGBTQIA community." Carl Featherston MA.Ed, Ed.S Scholarly-Practitioner "Unheard Voices is arguably one of the most open and pure writings from individuals who have navigated life as Black, Gay or Bisexual men. While we have always been present our presence hasn’t always been valued. Our contributions to society are undeniable but we could only be viewed through a lens that made others comfortable. Today, these exceptional men, in their own voices, share their stories which, I hope, will serve as source of enlightenment and encouragement to everyone! This is a must read regardless of your age, gender, sexual preference or race. You will indeed be better informed!" Pedro W. Douglas, Ed.D. Retired University Administrator
A lawyer who’s smarter than she looks and more stubborn than anyone expects opens her own practice in a small Florida town in this charming mystery. December Vaughn is tired of her roots. Not the ones in her hair—she is a real blonde after all—but her life in Ohio as a corporate attorney. She’s used to turning heads, but now it’s time to turn her life around. And what better way to prove all those dumb-blonde jokes wrong than by opening up her own practice in Florida? She’s going to take the Sunshine State by storm… Soon, she’s hired by a man whose wife died because of defective insulin. Now, the drug company and its ruthless lawyers are doing anything in their power to derail the case—and December. It’s enough to give a girl split ends. Luckily her over-the-top office manager, a card-sharp housewife, and a drop-dead gorgeous P.I. are on her side. Because December Vaughn may have parted ways with her old life, but she’s not about to give up her new one without a fight… From the Paperback edition.
