Today’s fast-paced life with nuclear families has women multitasking and juggling several roles. Pregnancy demands that an expecting woman lead a healthy lifestyle in the best interest of her baby. Handling the normal routine of the day, along with the changes brought about by the pregnancy, can become physically demanding. Fatigue, lack of sleep and anxiety about childbirth can lead to irritability and mood swings. Taking care of a newborn, coupled with other responsibilities, can make a new mom feel exhausted and blue. v Break the barriers of fears and myths about the pregnancy. v Free yourself from the fear of labour pains. v Take care of your mental, emotional and physical wellbeing during the pregnancy. v Make sustainable, practical lifestyle changes for a happy and healthy pregnancy with this simple, practical and personalized book for every expecting woman. The mother takes the seat alongside the creator when she delivers a new life. When the whole world rejoices at the birth of a baby, why should the mother who does all the hard work not be smiling through the whole process? Deliver with delight!
Today's fast-paced life with nuclear families has women multitasking and juggling several roles. Pregnancy demands that an expecting woman lead a healthy lifestyle in the best interest of her baby. Handling the normal routine of the day, along with the changes brought about by the pregnancy, can become physically demanding. Fatigue, lack of sleep and anxiety about childbirth can lead to irritability and mood swings. Taking care of a newborn, coupled with other responsibilities, can make a new mom feel exhausted and blue. - Break the barriers of fears and myths about the pregnancy. - Free yourself from the fear of labour pains. - Take care of your mental, emotional and physical wellbeing during the pregnancy. - Make sustainable, practical lifestyle changes for a happy and healthy pregnancy with this simple, practical and personalized book for every expecting woman. The mother takes the seat alongside the creator when she delivers a new life. When the whole world rejoices at the birth of a baby, why should the mother who does all the hard work not be smiling through the whole process? Deliver with delight!
"Business is all about people. People are at the core of everything. They make or break your business. Delight. Disrupt. Deliver: Grow Your Business Using the Power of Small Surprises is built around this core principle and gives people practical ways to disrupt their industry and over-deliver in wonderful and surprising ways." Brad Sugars, Founder and CEO of ActionCOACH(R) Most business owners and entrepreneurs want the same thing - a thriving, successful and happy business that generates profits and offers a fabulous lifestyle. To make this happen, many believe they need to have big budgets, big marketing campaigns and big teams. But they're wrong! Serial business owner and coach Milton Collins has built thriving, successful businesses using the power of small surprises. His unique approach involves maximising extreme customer service with the unique surprise experience. His business strategies have seen him reinvent and create iconic businesses in Australia, and coach other business owners to do the same. Milton shares his expertise from over 40 years in business and guides you step-by-step so that any-sized business can DELIGHT, DISRUPT and DELIVER. In his book you will learn how to: DELIGHT your clients each and every time. DELIGHT your team each and every day. DISRUPT your competitors without blowing your budget. DISRUPT your industry with one simple tactic. DELIVER impeccable service every time. DELIVER results time and time again! Milton's easy-to-implement methods will DELIVER you RESULTS and PROFITS beyond your wildest dreams. Whether you're a community-based business or an established international firm - this book is for you. Milton Collins is the principal of The Action Business Coach, a qualified Accountant and an award-winning business owner. He has appeared in magazines and TV for his business expertise and knowledge. He was also named as one of Australia's Best Business Coaches.
As a sixteen-year-old looks at and systematically destroys each of his mementos of Ann-Kathrin, he replays scenes from their relationship and realizes that it was not the great romance he believed it to be.
Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary. If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee’s highest priority, because when it’s not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as: Expressing genuine interest Offering sincere compliments Sharing unique knowledge Conveying authentic enthusiasm Providing pleasant surprises Delivering service heroics when needed Simply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn’t you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.
A Wall Street Journal bestseller Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight In his previous bestsellers--The Starbucks Experience, The New Gold Standard, and Prescription for Excellence--Joseph Michelli revealed customer experience practices and strategies of beloved businesses. Now, in this timely new book, he shares the greatest customer-driven insights behind one of the most iconic brand names in the world: Mercedes-Benz USA. DRIVEN TO DELIGHT reveals: How Mercedes-Benz USA launched a multi-year program to elevate their customer experience--even though their product was already “best in class.” How they activated people, improved processes, and deployed technology to emotionally engage customers. How the Mercedes-Benz approach can jump-start any customer-driven business—by accelerating your commitment to the customer experience. Filled with exclusive front-seat insights from Mercedes-Benz employees, eye-opening testimonials from passionate Mercedes-Benz fans, and solid nuts-and-bolts advice for creating your own consumer-aligned road map, Driven to Delight will help you retool your strategies, reignite your customers, and refuel your team for the long haul. Mercedes-Benz. The name alone conjures images of luxury, innovation, quality, and performance. But in today’s market, you need more than a world-class product to outpace the competition--which is why the executives at Mercedes-Benz USA set a course to create a customer experience in keeping with their legendary cars. This is the story of how an organization became Driven to Delight. It reveals the action plan Mercedes-Benz USA used to catapult the company to first place rankings in national customer satisfaction studies while at the same time growing sales and profits. With unprecedented access to company personnel, customer experience expert Joseph Michelli charts the journey the company took and identifies the all-important keys to driving delight in any customer-based organization. You’ll learn how to: Create a compelling vision for exceptional customer experiences Identify the ever changing wants, needs, and desires of your customer segments Map out your key customer journeys and high value contact points Effectively evaluate customer perceptions throughout their journey with you Resolve customer needs swiftly and constantly improve your delivery processes Link rewards and recognition to customer experience excellence throughout your organization These proven techniques are part of the Mercedes-Benz USA “Driven to Delight” culture which sets a new gold standard in customer service, employee engagement, and peak performance. You’ll find step-by-step strategies that can be customized to fit your business model and customer needs. You’ll discover invaluable tools like Vision Mapping, Customer Journey Wheels, Customer-Centric Strategy and Resource Planning Processes --plus 20 Key Questions you can use to diagnose your progress and steer your company in the right direction. Along the way, you’ll get a rare first-hand comprehensive view of a world-class company in action. You’ll see how a “best or nothing” organization became customer obsessed, mile after mile, year after year. Most importantly, you’ll learn how to ramp up your own customer experience, rev up your customer commitment, and take your customers on a journey that’s bound to delight--the Mercedes-Benz way. Joseph A. Michelli is an internationally sought-after speaker, author, and organizational consultant. His books include The Starbucks Experience, The New Gold Standard, The Zappos Experience, Leading the Starbucks Way, and Prescription for Excellence, which hit #1 on The New York Times, Wall Street Journal, and USA Today bestseller lists.
Basing shopper marketing strategy on customer insights is what differentiates market leading retail brands from weaker competitors. Many retail organizations lack business development and strategic departments that collect experiences, set benchmarks and create models and manuals. Retail Marketing Strategy makes the information available to drive new ways of thinking and make retail practice more agile for everyone. Outlining the five key capabilities required for retail excellence, namely in-store execution; organizational development; fact-driven decision making; multi-channel operations, and understanding customers, Retail Marketing Strategy answers some of the most difficult questions in retail including how to innovate to develop new ways to interact with customers across multiple channels, and how to replicate online success stories from other sectors. Practical steps are put forward for collating and interpreting the data generated in shopper activity, helping to make sense of trends and build effective strategy. Guidance is based throughout on neuromarketing research, providing a clear framework for building in experiential elements such as scent or music into the retail environment to really engage with consumers on an emotional level. If you are a marketing, branding or supply chain professional working in retail seeking straightforward and research-driven techniques for building lasting customer loyalty, or you are responsible for driving retail strategy in your organization, let Retail Marketing Strategy be your guide.
‘An exquisitely-written, generous, funny, thoughtful book about the everyday joys of being alive. I love it.’ Dolly Alderton ‘J. B. Priestley is one of our literary icons of the 20th Century and it is time that we all became re-acquainted with his genius.’ Dame Judi Dench
"Finally a book about optimism that is hilariously funny. Brilliant and easy to apply practical recipes for happier life, charmingly written by an educator and humorist sage." ~ Jack Canfield, Originator of "Chicken Soup for The Soul" series " Funny, accessible, and insightful, this book can help you laugh all the way to everlasting happiness." ~ Tal Ben-Shahar, PhD, Author of New York Times best-selling book "Happier" "A life changer. Funny and authentic." Chip Conley, Author of New York Times best-selling book "PEAK" and "Emotion Equations" Come take Lenny's hand as he leads you through his hilarious 81 year journey to everlasting optimism and learn how to: Bounce back from adversity/negativity and live a life of laughter Use the SW (Some Will, Some Won't, So What, Someone else is Waiting formula to achieve all you desire Laugh at yourself and stay strong Identify your emotions for an authentic life Make your relationships workable and enjoyable Use humor in adjusting creatively to ageing Make lemonade from lemons Laugh at your past Use the "bullfight" method to side-step negativity Become an adverse paranoid (people are saying good things behind my back) "...an everlasting effect on your attitude towards life and ability to shift at any given moment from pessimism to optimism. It's my all-time mood booster, regularly on my table for inspiration." ~ Eran Katz "...He doesn't promise perpetual bliss-on-earth, but he knows that resilience requires that we have believable uplifting encouragement in today's world, and he delivers! You will want to deliver 'Everlasting Optimism' to everyone you love, and even to some who may be hard to love." ~ Steve Wilson "With the revision of 'Everlasting Optimism' you will have the opportunity of sitting with Lenny for a few hours as he shares his personal, spiritual and quantum entangled life lessons with us; all in a bubble of joyous laughter, sprinkled with graceful perspective. Maybe read it a couple of times..." ~ Robert Lowe "Ravich explains how creating live-and-laugh solutions to personal problems in one's life will lead to a healing happiness and enlightenment." ~ Mackie JV Blanton
A Life of Adventure and Delight delivers eight masterful stories from dazzlingly original and critically acclaimed author Akhil Sharma. Hailed as a storyteller whose fiction is “a glowing work of art” (Wall Street Journal), Akhil Sharma is possessed of a narrative voice “as hypnotic as those found in the pages of Dostoyevsky” (The Nation). In A Life of Adventure and Delight, Sharma delivers eight masterful stories that focus on Indian protagonists at home and abroad and that plunge the reader into the unpredictable workings of the human heart. A young woman in an arranged marriage awakens one day surprised to find herself in love with her husband. A retired divorcé tries to become the perfect partner by reading women’s magazines. A man’s longstanding contempt for his cousin suddenly shifts inward when he witnesses his cousin caring for a sick woman. Tender and darkly comic, the protagonists in A Life of Adventure and Delight deceive themselves and engage in odd behaviors as they navigate how to be good, how to make meaningful relationships, and the strengths and pitfalls of self-interest. Elegantly written and emotionally immediate, the stories provide an intimate, honest assessment of human relationships between mothers and sons, sons and lovers, and husband and wives from a dazzlingly original, critically acclaimed writer.
