The books in this bite-sized new series contain no complicated techniques or tricky materials, making them ideal for the busy, the time-pressured or the merely curious. In just 96 pages, Dealing with Difficult People Easliy shows you how to deal with an unpleasant but unavoidable aspect of working life that can have a major impact on your career and wellbeing, including knowing how to define and deal with a difficult person in any work relationship and how to understand yourself and deal with difficult aspects of your own personality.
The heartwarming tale of an irrepressible donkey who needed a home—and forever changed a family. Rachel Anne Ridge was at the end of her rope. The economy had crashed, taking her formerly thriving business along with it. She had been a successful artist, doing work she loved, but now she felt like a failure. How would her family pay their bills? What would the future hold? If only God would somehow let them know that everything was going to be all right . . . and then Flash the donkey showed up. If there is ever a good time to discover a wounded, frightened, bedraggled donkey standing in your driveway, this wasn’t it. The local sheriff dismissed Flash as “worthless.” But Rachel didn’t believe that, and she couldn’t turn him away. She brought Flash into her struggling family during their darkest hour—and he turned out to be the very thing they needed most. Flash is the true story of their adventures together in learning to love and trust; breaking down whatever fences stood in their way; and finding the strength, confidence, and faith to carry on. Prepare to fall in love with Flash: a quirky, unlikely hero with gigantic ears, a deafening bray, a personality as big as Texas, and a story you’ll never forget.
Beat burnout with time-saving best practices for feedback For ELA teachers, the danger of burnout is all too real. Inundated with seemingly insurmountable piles of papers to read, respond to, and grade, many teachers often find themselves struggling to balance differentiated, individualized feedback with the one resource they are already overextended on—time. Matthew Johnson offers classroom-tested solutions that not only alleviate the feedback-burnout cycle, but also lead to significant growth for students. These time-saving strategies built on best practices for feedback help to improve relationships, ignite motivation, and increase student ownership of learning. Flash Feedback also takes teachers to the next level of strategic feedback by sharing: How to craft effective, efficient, and more memorable feedback Strategies for scaffolding students through the meta-cognitive work necessary for real revision A plan for how to create a culture of feedback, including lessons for how to train students in meaningful peer response Downloadable online tools for teacher and student use Moving beyond the theory of working smarter, not harder, Flash Feedback works deeper by developing practices for teacher efficiency that also boost effectiveness by increasing students’ self-efficacy, improving the clarity of our messages, and ultimately creating a classroom centered around meaningful feedback.
ENERGY VAMPIRE SLAYING:101 How to combat negativity and toxic attitudes in your office, in your home, and in yourself In this program you'll learn: -The secrets master communicators use to keep their cool when dealing with difficult people -What free-style scripting is and how you can use it to defend against verbal assaults -How to use a power phrase and danger phrase list to boost your communication power -How you can prevent conflict from manifesting, using effective communication techniques -Problem-solving verbal patterns and scripts you can use to instantly increase productivity -How to use defusion tactics to slash the time spent dealing with difficult customers -How to respond, rather than react, when you're confronted with negative or difficult behavior -How to use magic phrases to respond quickly and effectively when you're put on the spot -Brain-training techniques such as hemisphere switching you can use to control your emotions when you're under pressure -How to quickly find the right words at the right time during difficult situations, and -Which free tools to use for mastering all of the techniques you'll learn in the program, and the right way to study, so you can develop your skills at lightning speed. "I have been using the tactics you taught with great success, not just at work, but at home. I finally had the breakthrough I've been trying for with my daughter. Thank you for giving me the tools I can use to change my life. I thoroughly enjoyed every minute! I'll take any book you have to offer." -Kevin Wahlberg -Dallas, TX
Argues that post-crisis Wall Street continues to be controlled by large banks and explains how a small, diverse group of Wall Street men have banded together to reform the financial markets.
Want to know about Applied Psychology but short of time and unsure where to begin? Get a kickstart with this little book which will give you just enough to get you going...
This is a unique guide to coping with challenging people using practical Zen and mindfulness tools. It helps readers explore their reactions, break free from knee-jerk response patterns and see if these people may in fact prove to be useful teachers in life – troublesome Buddhas. This is a guide to applying the teachings of mindfulness and Zen to the troublesome or challenging people in our lives. Perhaps you can see there’s often a pattern to your behaviour in relation to them and that it often causes pain – perhaps a great deal of pain. The only way we can grow is by facing this pain, acknowledging how we feel and how we’ve reacted, and making an intention or commitment to end this repeating pattern of suffering. In this book, Mark Westmoquette speaks from a place of profound personal experience. A Zen monk, he has endured two life-changing traumas caused by other people: his sexual abuse by his own father; and his stepfather’s death and mother’s very serious injury in a car crash due to the careless driving of an off-duty policeman. He stresses that by bringing awareness and kindness to these relationships, our initial stance of “I can’t stand this person, they need to change” will naturally shift into something much broader and more inclusive. The book makes playful use of Zen koans – apparently nonsensical phrases or stories – to help jar us out of habitual ways of perceiving the world and nudge us toward a new perspective of wisdom and compassion.
Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This 5th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.
This book has been primarily designed for disaster management students interested in learning about the various aspects of Disaster management. Disasters can strike at any time, often without warning, and can have devastating consequences for individuals, families, and entire communities. Whether it is a natural disaster such as a hurricane, earthquake, or wildfire, or a man-made disaster such as a chemical spill or terrorist attack, the impact of a disaster can be far-reaching and long-lasting. Effective disaster management is essential to minimize the impact of disasters and to help affected communities recover and rebuild. This requires a coordinated and well-planned response from government agencies, non-governmental organizations, and other stakeholders involved in disaster management. This book aims to provide a comprehensive overview of the key concepts, principles, and practices of disaster management. It covers a wide range of topics, from disaster risk assessment and emergency preparedness to response, recovery, and reconstruction. It also explores the role of technology and innovation in disaster management and the importance of community engagement and resilience-building in disaster-prone areas. Written by experts in the field, this book is an essential resource for anyone involved in disaster management, including emergency responders, government officials, NGOs, and community leaders. It is also an important reference for academics and students studying disaster management and related fields. In a world where disasters are becoming more frequent and more complex, the need for effective disaster management has never been greater. This book provides practical insights and guidance on how to prepare for, respond to, and recover from disasters, and offers a roadmap for building more resilient and sustainable communities.
