Read and Download eBook Full
Author: Al-Shammari, Minwir
Publisher: IGI Global
Published: 2009-03-31
Total Pages: 386
ISBN-13: 1605662593
DOWNLOAD EBOOK"This book introduces an integrated approach to analyzing and building customer knowledge management (CKM) synergy from distinctive core advantages found in key organizational elements"--Provided by publisher.
Author: Minwir Al-Shammari
Publisher: IGI Global Snippet
Published: 2009
Total Pages: 360
ISBN-13: 9781605662589
DOWNLOAD EBOOKIntroduces an integrated approach to analyzing and building customer knowledge management (CKM) synergy for sustainable competitive advantage. Provides coverage of CKM concepts, methodologies, tools, issues, applications, and future trends.
Author: Minwir Al-Shammari
Publisher: Information Science Reference
Published: 2011-07-01
Total Pages: 315
ISBN-13: 9781613500910
DOWNLOAD EBOOK"This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies"--Provided by publisher.
Author: Schwartz, David
Publisher: IGI Global
Published: 2010-07-31
Total Pages: 1652
ISBN-13: 1599049325
DOWNLOAD EBOOKKnowledge Management has evolved into one of the most important streams of management research, affecting organizations of all types at many different levels. The Encyclopedia of Knowledge Management, Second Edition provides a compendium of terms, definitions and explanations of concepts, processes and acronyms addressing the challenges of knowledge management. This two-volume collection covers all aspects of this critical discipline, which range from knowledge identification and representation, to the impact of Knowledge Management Systems on organizational culture, to the significant integration and cost issues being faced by Human Resources, MIS/IT, and production departments.
Author: Murray E. Jennex
Publisher: IGI Global
Published: 2008-01-01
Total Pages: 3442
ISBN-13: 1599049341
DOWNLOAD EBOOKProvides comprehensive, in-depth coverage of all issues related to knowledge management, including conceptual, methodological, technical, and managerial issues. Presents the opportunities, future challenges, and emerging trends related to this subject.
Author: Jay Liebowitz
Publisher: Morgan Kaufmann
Published: 2016-06-17
Total Pages: 242
ISBN-13: 0128053372
DOWNLOAD EBOOKSuccesses and Failures of Knowledge Management highlights examples from across multiple industries, demonstrating where the practice has been implemented well—and not so well—so others can learn from these cases during their knowledge management journey. Knowledge management deals with how best to leverage knowledge both internally and externally in organizations to improve decision-making and facilitate knowledge capture and sharing. It is a critical part of an organization's fabric, and can be used to increase innovation, improve organizational internal and external effectiveness, build the institutional memory, and enhance organizational agility. Starting by establishing KM processes, measures, and metrics, the book highlights ways to be successful in knowledge management institutionalization through learning from sample mistakes and successes. Whether an organization is already implementing KM or has been reluctant to do so, the ideas presented will stimulate the application of knowledge management as part of a human capital strategy in any organization. - Provides keen insights for knowledge management practitioners and educators - Conveys KM lessons learned through both successes and failures - Includes straightforward, jargon-free case studies and research developed by the leading KM researchers and practitioners across industries
Author: Muhammad Mohiuddin
Publisher: BoD – Books on Demand
Published: 2017-11-21
Total Pages: 278
ISBN-13: 9535136178
DOWNLOAD EBOOKKnowledge management (KM) has become an important business strategy in an era of accelerated globalization, digitalization, and servitization of products and services. Maximizing the use of organizational resources becomes fundamental for continuous growth and prosperity. Organizations of various kinds such as resource-based organizations, product-based organizations, as well as knowledge-intensive service-oriented organizations require specific policies and support services to improve the knowledge management in their respective organizations. Knowledge Management Strategies and Applications focuses on the way organizations can create knowledge, share existing or new knowledge, and disseminate them among the stakeholders, most importantly among the employees, managers, customers, and suppliers. The selected topics are drawn from several fields of studies and give a multidisciplinary outlook. The book will be interesting not only for the researchers and students but also for the managers who want to improve knowledge sharing and innovation capabilities in their organizations.
Author: Silvio Wilde
Publisher: Springer Science & Business Media
Published: 2011-01-04
Total Pages: 152
ISBN-13: 3642164757
DOWNLOAD EBOOKManaging and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship Management. The theoretical part comprises several approaches to knowledge, its transfer and the barriers to be overcome when sharing knowledge. This is followed by a description of CRM and CKM (Customer Knowledge Management), outlining how crucial their successful use is. The practical part explores on the one hand the dependence on knowledge and on the other hand its availability for a good customer relationship. It includes a case study that investigates both the administrative and the operational area of a concrete company. The survey results are then discussed in detail, key success factors identified and mistakes pointed out. After this critical analysis, final recommendations are given that every company can benefit from.
Author: Christee Gabour Atwood
Publisher: Association for Talent Development
Published: 2009-08-01
Total Pages: 68
ISBN-13: 1607283360
DOWNLOAD EBOOKKnowledge management is an ongoing process designed to dispense company information in a user-friendly way for both current and future employees. Knowledge Management Basics explains the key concepts and the overall benefits of implementing that process, offers information assessment techniques and tips and assists in the design of a practical system to capture, organize, and maintain company information. This title focuses on the learning professional's role in the knowledge management process and aims to teach those professionals how to get the process started within their organizations.Knowledge Management Basics presents a five-step process that will enable you, the learning professional, to: define your role in a knowledge management initiative and prepare to lead that effort determine your organization's needs locate knowledge sources choose systems to gather and house information that make sense for your organization's culture compile, confirm, and circulate knowledge maintain the knowledge system.
Author: Stanisław Wrycza
Publisher: Springer Science & Business Media
Published: 2011-12-02
Total Pages: 118
ISBN-13: 3642256759
DOWNLOAD EBOOKThis book constitutes the proceedings of the 4th EuroSymposium on Systems Analysis and Design, SIGSAND/PLAIS 2011, held in Gdańsk, Poland, in September 2011. The objective of this symposium is to promote and develop high-quality research on all issues related to systems analysis and design (SAND). It provides a forum for SAND researchers and practitioners in Europe and beyond to interact, collaborate, and develop their field. The 9 papers were carefully reviewed and selected from 20 submissions. An additional revision took place after the conference to incorporate discussion results from the presentation. The contributions are organized into topical sections on business process modeling, integrated systems development, and software development.
