Creating Value in a Regulated World

Creating Value in a Regulated World

Author: Cedric Read

Publisher: John Wiley & Sons

Published: 2006-11-02

Total Pages: 396

ISBN-13: 0470057912

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This book is about championing a move away from simply evaluating physical assets to understanding and evaluating the intangible value of an entity. It means moving beyond economic theory to reprioritise and change the organisation so that further value can be created via processes, systems, measures, skills, knowledge and strategy. It is also about mapping the intangible value chain. The book looks at value networks and, using real-life projects asks questions such as: What do company value networks look like How are they used to create value How can one ‘value’ the value chain What lessons can be learnt from companies with high value networks as opposed to companies with low value networks What is the impact on finance disciplines, processes, measures, systems and skills. These answers to these questions as provided by the case studies and interviews with CFOs from the companies involved will help to improve focus, improve shareholder value, improve transparency – both internally and externally – cut waste in the current decision support structure and prevent inadequate decision making and lost opportunity.


Superior Customer Value

Superior Customer Value

Author: Art Weinstein

Publisher: Routledge

Published: 2018-12-07

Total Pages: 218

ISBN-13: 1351214322

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Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service, technology and information-based organizations. A customer-centric culture provides focus and direction for an organization, driving and enhancing market performance. By benchmarking the best companies in the world, Weinstein shows students and marketers what it really means to create exceptional value for customers in the Now Economy. Learn how to transform companies by competing via the 5-S framework – speed, service, selection, solutions and sociability. Other valuable tools such as the Customer Value Funnel, Service-Quality-Image-Price (SQIP) framework, SERVQUAL, and the Customer Value/Retention Model frame the reader’s thinking on how to improve marketing operations to create customer-centered organizations. This edition features a stronger emphasis on marketing thinking, planning and strategy, as well as new material on the Now Economy, millennials, customer obsession, business models, segmentation and personalized marketing, customer experience management and customer journey mapping, value pricing, customer engagement, relationship marketing and technology, marketing metrics and customer loyalty and retention. Built on a solid research basis, this practical and action-oriented book will give students and managers an edge in improving their marketing operations to create superior customer experiences.


Teaching Human Resources and Organizational Behavior at the College Level

Teaching Human Resources and Organizational Behavior at the College Level

Author: Mendy, John

Publisher: IGI Global

Published: 2017-08-10

Total Pages: 323

ISBN-13: 1522528210

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New aspects of human resource management and organizational behavior have emerged in recent years. As such, it has become imperative to facilitate proper educational initiatives for professionals entering these fields. Teaching Human Resources and Organizational Behavior at the College Level is an essential reference source for the latest empirical research on emerging teaching strategies for business-oriented frameworks. Featuring coverage on a broad range of topics and perspectives such as talent development, curriculum development, and career competencies, this book is ideally designed for students, practitioners, and managers seeking current research on learning methodologies and conceptual developments in human resources management.


Government Response to Disruptive Innovation: Perspectives and Examinations

Government Response to Disruptive Innovation: Perspectives and Examinations

Author: Edwards, III, Sam B.

Publisher: IGI Global

Published: 2023-05-15

Total Pages: 400

ISBN-13: 1668464306

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With the increasing pace of disruptive innovation, the world in general and governments in particular are experiencing challenges in adapting their systems to these new technologies. While the focus is on disruptive industries, these innovations also disrupt how governments regulate industries and technologies. The regulatory and policy choices governments and other regulatory bodies make have a profound impact on the industry by decreasing or magnifying uncertainty. Many of these disruptive technologies offer opportunities and challenges to the way governments interact in their communities. Government Response to Disruptive Innovation: Perspectives and Examinations presents research and case studies on government responses to disruptive innovations from a wide array of countries. It addresses the effects on the development of these innovations as a result of responses governments make. Covering topics such as citizen partnerships, communication technology development, and government action, this premier reference source is a dynamic resource for legal professionals, activists, government officials, sociologists, business leaders and executives, students and educators of higher education, librarians, researchers, and academicians.


Human Performance Technology: Concepts, Methodologies, Tools, and Applications

Human Performance Technology: Concepts, Methodologies, Tools, and Applications

Author: Management Association, Information Resources

Publisher: IGI Global

Published: 2019-05-03

Total Pages: 1986

ISBN-13: 1522583572

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Business practices are rapidly changing due to technological advances in the workplace. Organizations are challenged to implement new programs for more efficient business while maintaining their standards of excellence and achievement. Human Performance Technology: Concepts, Methodologies, Tools, and Applications is a vital reference source for the latest research findings on real-world applications of digital tools for human performance enhancement across a variety of settings. This publication also examines the utilization of problem-based instructional techniques for challenges and solutions encountered by industry professionals. Highlighting a range of topics such as performance support systems, workplace curricula, and instructional technology, this multi-volume book is ideally designed for business executives and managers, business professionals, human resources managers, academicians, and researchers actively involved in the business industry.


Global Account Management

Global Account Management

Author: H. David Hennessey

Publisher: John Wiley & Sons

Published: 2004-11-19

Total Pages: 270

ISBN-13: 0470871415

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If you buy a new BMW you may be surprised as much by the owner's manual as by the car itself. Thin, personalized, and containing information only on the features you have selected in the language you speak, it is the result of a year's collaboration with Xerox that has radically improved the product and decimated costs. It is just one example of the new organizational structures and processes being developed at leading companies to serve the global marketplace. As firms realize that dealing with global customers is not simply an extension of key account management, their most common response is to launch a formal global account management initiative. Done well this is powerful and effective; however without proper planning it can spell disaster. Drawing on widely accepted 'key success factors' for global account management as well as new elements revealed by their research, David Hennessy and Jean-Pierre Jeannet redefine the process global account management around the premise that sustainable value springs only from an expert understanding of the customer's industry, its structure and its strategy. The book covers all critical aspects of the topic (the planning process, account selection, team building, executive support, global IT requirements, compensation structures and more) and draws on interviews with top global account managers at leading companies including IBM, Cable and Wireless, Siemens, HP, Guinness, Cisco, and Procter & Gamble.


Creating Value: Successful Business Strategies

Creating Value: Successful Business Strategies

Author: Shiv Sahai Mathur

Publisher: Routledge

Published: 2012-05-04

Total Pages: 383

ISBN-13: 1136413405

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'Creating Value through Business Strategy' is the new edition of 'Creating Value: Shaping Tomorrow's Business', winner of the MCA price for best management in 1997. This new edition provides constructive guidelines to readers to open their minds to the challenges of creating value. It extends and updates the reasons for the choice of the individual offering as the strategy unit and intensifies and extends the challenges to standard approaches and conventional thinking. Updates to all the material from the first edition are included and new examples have been added throughout.


New Forces in the World Economy

New Forces in the World Economy

Author: Brad Roberts

Publisher: MIT Press

Published: 1996

Total Pages: 452

ISBN-13: 9780262680899

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Comprises a collection of articles originally published in "The Washington Quarterly" between 1990 and 1996. Articles are grouped under the following themes: The Global Economy of the 1990s; The USA Competitiveness Debate; New Directions of Trade and Investment; The New Regional Dimension; The Global Power of Financial Markets; and The Governance Agenda. Covers mainly the 1990s.


Rethinking World Politics

Rethinking World Politics

Author: Philip G. Cerny

Publisher: Oxford University Press

Published: 2010-03-24

Total Pages: 347

ISBN-13: 0199889856

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Rethinking World Politics is a major intervention into a central debate in international relations: how has globalization transformed world politics? Most work on world politics still presumes the following: in domestic affairs, individual states function as essentially unified entities, and in international affairs, stable nation-states interact with each other. In this scholarship, the state lies at the center; it is what politics is all about. However, Philip Cerny contends that recent experience suggests another process at work: "transnational neopluralism." In the old version of pluralist theory, the state is less a cohesive and unified entity than a varyingly stable amalgam of competing and cross-cutting interest groups that surround and populate it. Cerny explains that contemporary world politics is subject to similar pressures from a wide variety of sub- and supra-national actors, many of which are organized transnationally rather than nationally. In recent years, the ability of transnational governance bodies, NGOs, and transnational firms to shape world politics has steadily grown. Importantly, the rapidly growing transnational linkages among groups and the emergence of increasingly influential, even powerful, cross-border interest and value groups is new. These processes are not replacing nation-states, but they are forging new transnational webs of power. States, he argues, are themselves increasingly trapped in these webs. After mapping out the dynamics behind contemporary world politics, Cerny closes by prognosticating where this might all lead. Sweeping in its scope, Rethinking World Politics is a landmark work of international relations theory that upends much of our received wisdom about how world politics works and offers us new ways to think about the forces shaping the contemporary world.


The Business of Champagne

The Business of Champagne

Author: Steve Charters

Publisher: Routledge

Published: 2013-01-11

Total Pages: 242

ISBN-13: 1136670807

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The world of champagne offers a fascinating insight into the complexity of modern business management and marketing. Champagne is at the same time a wine, a luxury product and a regional brand – it is tied to the place from which it comes, and can be made nowhere else. It therefore highlights a range of characteristics which make it interesting to the modern business world. This is the first book to offer a complete overview of the way in which champagne as a product is organized, managed and marketed and what its future prospects are. The book covers the entire range of issues surrounding the management of the champagne industry by reviewing the current context of champagne (structural, economic and legal), the role of ‘place’ (identity and terroir and tourism), marketing the ‘myth’ of champagne (image and competitive advantage) and the management of the industry (accountability, people and the territorial brand). The book brings together leading academics and examines the champagne region from multidisciplinary perspectives. Examining the champagne region provides insight into a range of management, production-management, branding and consumer-related issues and will be of interest to students, researchers and academics interested in Gastronomy, Wine Studies, Tourism, Hospitality, Marketing and Business.