The Science of Service Systems
The Science of Service Systems

Author: Haluk Demirkan

Publisher: Springer Science & Business Media

Published: 2011-04-20

Total Pages: 374

ISBN-13: 1441982701

DOWNLOAD EBOOK

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

Business Aspects of Web Services
Business Aspects of Web Services

Author: Christof Weinhardt

Publisher: Springer Science & Business Media

Published: 2011-11-10

Total Pages: 204

ISBN-13: 3642224474

DOWNLOAD EBOOK

Driven by maturing Web service technologies and the wide acceptance of the service-oriented architecture paradigm, the software industry’s traditional business models and strategies have begun to change: software vendors are turning into service providers. In addition, in the Web service market, a multitude of small and highly specialized providers offer modular services of almost any kind and economic value is created through the interplay of various distributed service providers that jointly contribute to form individualized and integrated solutions. This trend can be optimally catalyzed by universally accessible service orchestration platforms – service value networks (SVNs) – which are the underlying organizational form of the coordination mechanisms presented in this book. Here, the authors focus on providing comprehensive business-oriented insights into today’s trends and challenges that stem from the transition to a service-led economy. They investigate current and future Web service business models and provide a framework for Web service value networks. Pricing mechanism basics are introduced and applied to the specific area of SVNs. Strategies for platform providers are analyzed from the viewpoint of a single provider, and so are pricing mechanisms in service value networks which are optimal from a network perspective. The extended concept of pricing Web service derivatives is also illustrated. The presentation concludes with a vision of how Web service markets in the future could be structured and what further developments can be expected to happen. This book will be of interest to researchers in business development and practitioners such as managers of SMEs in the service sector, as well as computer scientists familiar with Web technologies. The book’s comprehensive content provides readers with a thorough understanding of the organizational, economic and technical implications of dealing with Web services as the nucleus of modern business models, which can be applied to Web services in general and Web service value networks specifically..

Cloud Logistics
Cloud Logistics

Author: Falco Jaekel

Publisher: Springer

Published: 2018-06-25

Total Pages: 568

ISBN-13: 3658228377

DOWNLOAD EBOOK

Falco Jaekel develops a reference architecture for cloud logistics systems. The reference architecture shows how to apply the principles and concepts of cloud computing (e.g. virtualization, service-orientation) to logistics system design and thus how to deliver certain physical logistics capabilities such as transport and storage with the essential cloud characteristics (e.g. on-demand, rapid elasticity, pay-per-use). Within certain scenarios, this innovative mode of delivery can reconcile logistics efficiency with effectiveness and thus may enable firms to achieve competitive advantage in dynamic environments.

Collaboration, Learning and Innovation Across Outsourced Services Value Networks
Collaboration, Learning and Innovation Across Outsourced Services Value Networks

Author: Pamela Abbott

Publisher: Springer

Published: 2015-01-20

Total Pages: 66

ISBN-13: 3319144219

DOWNLOAD EBOOK

This book collects and reports on the results of a study conducted on the Chinese Software and Services Outsourcing (SSO) industry, focusing on one of its main players as a key case study. Two sets of research findings are presented: first, the knowledge management and communication processes inherent within a highly collaborative software development project between the case study company and one of its long-term UK clients are explored and distilled into specific practices; second, at the organizational level, the strategies used by the company to build and exploit capabilities and to dynamically configure resources to promote specific value positions along its outsourced services value networks are identified and discussed. The significance of these findings for similar China-based global high-tech firms and the value of this organizational form in moving closer to the goals of the 2020 enterprise vision are both discussed, along with the implications of the findings for EU/UK businesses operating in similar digital domains.

Rules on the Web: Research and Applications
Rules on the Web: Research and Applications

Author: Antonis Bikakis

Publisher: Springer

Published: 2012-08-22

Total Pages: 339

ISBN-13: 3642326897

DOWNLOAD EBOOK

This book constitutes the refereed proceedings of the International RuleML Symposium, RuleML 2012, held in Montpellier, France, in August 2012 - collocated with the 20th biennial European Conference on Artificial Intelligence, ECAI 2012. The 14 full papers, 8 short papers and 2 track papers presented together with 2 keynote talks were carefully reviewed and selected from numerous submissions. The accepted papers address topics such as business rules and processes; rule-based event processing and reaction rules; rule-based policies and agents on the pragmatic web; rules and the semantic web; rule markup languages and rule interchange; and rule transformation, extraction and learning.

E-Supply Chain Technologies and Management
E-Supply Chain Technologies and Management

Author: Zhang, Qingyu

Publisher: IGI Global

Published: 2007-03-31

Total Pages: 312

ISBN-13: 1599042576

DOWNLOAD EBOOK

E-supply chain is the use of information technology, electronic means, or cyberspace to bring together widely dispersed suppliers and buyers, to enhance coordination and knowledge sharing, and to manage upstream and downstream value chain channels. E-Supply Chain Technologies and Management offers the most comprehensive analysis of the concepts, models, and IT infrastructures of electronic supply chains. This Premier Reference Source provides a broad understanding of issues pertaining to the use of emerging information technologies and their impact on supply chain flexibility and management. Professionals, researchers, and practitioners who want to explore the concepts and principles of e-supply chain, or want to apply various e-supply chain models and systems to solve business problems, will find this reference book to be an indispensable tool.

The Routledge Handbook of Service Research Insights and Ideas
The Routledge Handbook of Service Research Insights and Ideas

Author: Eileen Bridges

Publisher: Routledge

Published: 2020-04-02

Total Pages: 541

ISBN-13: 1351245228

DOWNLOAD EBOOK

The Routledge Handbook of Service Research Insights and Ideas offers authoritative coverage of current scholarship in the expanding discipline of service research. Original chapters from the world’s leading specialists in the discipline explore foundations and innovations in services, highlighting important issues relating to service providers, customers, and service design. The volume goes beyond previous publications by drawing together material from different functional areas, including marketing, human resource management, and service process design and operations. These topics are important in helping readers become knowledgeable about how different functional areas interact to create a successful customer experience. This book is ideal as a first port of call for postgraduate students desiring to get up to speed quickly in the services discipline. It is also a must-read for academics new to services who want to access cutting-edge research.