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Author: F. Morgeson
Publisher: Palgrave Macmillan
Published: 2015-12-23
Total Pages: 217
ISBN-13: 9781349344154
DOWNLOAD EBOOKCitizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.
Author: F. Morgeson
Publisher: Springer
Published: 2014-05-21
Total Pages: 323
ISBN-13: 1137047135
DOWNLOAD EBOOKCitizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.
Author: Vilma Luoma-aho
Publisher: John Wiley & Sons
Published: 2020-03-24
Total Pages: 517
ISBN-13: 111926314X
DOWNLOAD EBOOKA multidisciplinary collection on global public entity strategic communication Research into public sector communication investigates the interaction between public and governmental entities and citizens within their sphere of influence. Today’s public sector organizations are operating in environments where people receive their information from multiple sources. Although modern research demonstrates the immense impact public entities have on democracy and societal welfare, communication in this context is often overlooked. Public sector organizations need to develop “communicative intelligence” in balancing their institutional agendas and aims of public engagement. The Handbook of Public Sector Communication is the first comprehensive volume to explore the field. This timely, innovative volume examines the societal role, environment, goals, practices, and development of public sector strategic communication. International in scope, this handbook describes and analyzes the contexts, policies, issues, and questions that shape public sector communication. An interdisciplinary team of leading experts discusses diverse subjects of rising importance to public sector, government, and political communication. Topics include social exchange relationships, crisis communication, citizen expectations, measuring and evaluating media, diversity and inclusion, and more. Providing current research and global perspectives, this important resource: Addresses the questions public sector communicators face today Summarizes the current state of public sector communication worldwide Clarifies contemporary trends and practices including mediatization, citizen engagement, and change and expectation management Addresses global challenges and crises such as corruption and bureaucratic roadblocks Provides a framework for measuring communication effectiveness Requiring minimal prior knowledge of the field, The Handbook of Public Sector Communication is a valuable tool for academics, students, and practitioners in areas of public administration, public management, political communication, strategic and organizational communication, and related fields such as political science, sociology, marketing, journalism, and globalization studies.
Author: National Institute of Justice (U.S.)
Publisher:
Published: 2002
Total Pages: 20
ISBN-13:
DOWNLOAD EBOOKAuthor: María José Canel
Publisher: John Wiley & Sons
Published: 2018-07-31
Total Pages: 294
ISBN-13: 1119135575
DOWNLOAD EBOOKA comprehensive guide to future-proofing public sector communication and increasing citizen satisfaction How to communicate with the citizens of the future? Why does public sector communication often fail? Public Sector Communication combines practical examples from around the world with the latest theoretical insights to show how communication can help bridge gaps that exist between public sector organizations and the individual citizens they serve. The authors—two experts in the field with experience from the public sector—explain how public entities, be they cities, governments, foundations, agencies, authorities, municipalities, regulators, military, or government monopolies and state owned businesses can build their intangible assets to future-proof themselves in a volatile environment. The book examines how the recent digitalization has increased citizen expectations and why one-way communication leaves public sector organizations fragile. To explain how to make public sector communication antifragile, the authors map contributions from a wide variety of fields combined with illustrative examples from around the world. The authors propose a research-based framework of different intangible assets that can directly improve communication in the public sector. This important resource: Helps explain the sector-specific conditions and why communication is often challenging in the public sector Summarizes all relevant literature on the topic across disciplines and includes the most popular management ideals of the recent decades Explores how public sector organizations can increase citizen satisfaction with effective communication Presents new approaches to both the study and practice of communication in the public sector Provides international examples of successful public sector communication Offers realistic guides to building intangible assets in practice Written for advanced undergraduate and graduate students, as well as public managers and leaders, Public Sector Communication offers an illustrative, research-based guide to improving communication and engaging citizens of today and the future.
Author: Christophe Gaie
Publisher: Springer Nature
Published:
Total Pages: 247
ISBN-13: 3031555759
DOWNLOAD EBOOKAuthor: Schedler, Kuno
Publisher: Edward Elgar Publishing
Published: 2022-08-16
Total Pages: 419
ISBN-13: 1800375492
DOWNLOAD EBOOKThis comprehensive Encyclopedia is an essential reference text for students, scholars and practitioners in public management. Offering a broad and inter-cultural perspective on public management as a field of practice and science, it covers all the most relevant and contemporary terms and concepts, comprising 78 entries written by nearly 100 leading international scholars.
Author: Ali Farazmand
Publisher: Springer Nature
Published: 2023-04-05
Total Pages: 13623
ISBN-13: 3030662527
DOWNLOAD EBOOKThis global encyclopedic work serves as a comprehensive collection of global scholarship regarding the vast fields of public administration, public policy, governance, and management. Written and edited by leading international scholars and practitioners, this exhaustive resource covers all areas of the above fields and their numerous subfields of study. In keeping with the multidisciplinary spirit of these fields and subfields, the entries make use of various theoretical, empirical, analytical, practical, and methodological bases of knowledge. Expanded and updated, the second edition includes over a thousand of new entries representing the most current research in public administration, public policy, governance, nonprofit and nongovernmental organizations, and management covering such important sub-areas as: 1. organization theory, behavior, change and development; 2. administrative theory and practice; 3. Bureaucracy; 4. public budgeting and financial management; 5. public economy and public management 6. public personnel administration and labor-management relations; 7. crisis and emergency management; 8. institutional theory and public administration; 9. law and regulations; 10. ethics and accountability; 11. public governance and private governance; 12. Nonprofit management and nongovernmental organizations; 13. Social, health, and environmental policy areas; 14. pandemic and crisis management; 15. administrative and governance reforms; 16. comparative public administration and governance; 17. globalization and international issues; 18. performance management; 19. geographical areas of the world with country-focused entries like Japan, China, Latin America, Europe, Asia, Africa, the Middle East, Russia and Eastern Europe, North America; and 20. a lot more. Relevant to professionals, experts, scholars, general readers, researchers, policy makers and manger, and students worldwide, this work will serve as the most viable global reference source for those looking for an introduction and advance knowledge to the field.
Author: Management Association, Information Resources
Publisher: IGI Global
Published: 2019-09-06
Total Pages: 2625
ISBN-13: 1522598618
DOWNLOAD EBOOKOpen government initiatives have become a defining goal for public administrators around the world. As technology and social media tools become more integrated into society, they provide important frameworks for online government and community collaboration. However, progress is still necessary to create a method of evaluation for online governing systems for effective political management worldwide. Open Government: Concepts, Methodologies, Tools, and Applications is a vital reference source that explores the use of open government initiatives and systems in the executive, legislative, and judiciary sectors. It also examines the use of technology in creating a more affordable, participatory, and transparent public-sector management models for greater citizen and community involvement in public affairs. Highlighting a range of topics such as data transparency, collaborative governance, and bureaucratic secrecy, this multi-volume book is ideally designed for government officials, leaders, practitioners, policymakers, researchers, and academicians seeking current research on open government initiatives.
Author: Sadioglu, Ugur
Publisher: IGI Global
Published: 2016-06-20
Total Pages: 531
ISBN-13: 1522503218
DOWNLOAD EBOOKIn the era of globalization, comparative government and politics have come to the forefront due to the transformations of the social welfare state and the subsequent social, economic, political, cultural, technological and administrative changes. Taking a particular look at local government systems can uncover new perspectives on issues related to globalization, localization, governance, new democracy movements, managerial reformation, and privatization. Comparative Studies and Regionally-Focused Cases Examining Local Governments is a pivotal reference source for the latest scholarly research on the role played by local governments in overall administration, types and models of government at the local level, consequences of managerial reformations, and new develops regarding structure, process, personnel, and policymaking aspects of government. Highlighting relevant perspectives from comparative research and case studies, this book is ideally designed for students, government officials, politicians, civil society representatives, and academicians.
