Dialogue provides practical guidelines for one of the essential elements of true partnership--learning how to talk together in honest and effective ways. Reveals how problems between managers and employees, and between companies or divisions within a larger corporation, stem from an inability to conduct a successful dialogue.
Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You’ll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.
This is the book for introducing and getting to grips with conversation analysis. Accessible, comprehensive and very applied. - Steven Wright, Lancaster University "A clearly written book. It puts CA into perspective by presenting exemplary studies and differentiating CA from other approaches to discourse. It is full of advice concerning the technicalities of recording, transcription and analysis. It will be most useful to my students." - Spiros Moschonas, University of Athens The Second Edition of Paul ten Have′s classic text Doing Conversation Analysis has been substantially revised to bring the book up-to-date with the many changes that have occurred in conversation analysis over recent years. The book has a dual purpose: to introduce the reader to conversation analysis (CA) as a specific research approach in the human sciences, and to provide students and novice researchers with methodological and practical suggestions for actually doing CA research. The first part of the book sets out the core theoretical concepts that underpin CA and relates these to other approaches to qualitative analysis. The second and third parts detail the specifics of CA in its production of data, recordings and transcripts, and its analytic strategies. The final part discusses ways in which CA can be ′applied′ in the study of specific institutional settings and for practical or critical purposes.
The research described in this book shows that conversation analysis can effectively model dialogue. Specifically, this work shows that the multidisciplinary field of communicative ICALL may greatly benefit from including Conversation Analysis. As a consequence, this research makes several contributions to the related research disciplines, such as conversation analysis, second-language acquisition, computer-mediated communication, artificial intelligence, and dialogue systems. The book will be of value for researchers and engineers in the areas of computational linguistics, intelligent assistants, and conversational interfaces.
"Since the highly acclaimed Courageous Conversations About Race offered educators a frame work and tools for promoting racial equity, many schools have implemented the Courageous Conversations Protocol. Now ... in a book that's rich with anecdote, Singleton celebrates the successes, outlines the difficulties, and provides specific strategies for moving Courageous Conversations from racial equity theory to practice at every level, from the classroom to the school superintendent's office"--Back cover.
In Enthymemes and Topoi in Dialogue, Ellen Breitholtz presents a novel and precise account of reasoning from an interactional perspective. The account draws on the concepts of enthymemes and topoi, originating in Aristotelian rhetoric and dialectic, and integrates these in a formal dialogue semantic account using TTR, a type theory with records. Argumentation analysis and formal approaches to reasoning often focus the logical validity of arguments on inferences made in discourse from a god’s-eye perspective. In contrast, Breitholtz’s account emphasises the individual perspectives of interlocutors and the function and acceptability of their reasoning in context. This provides an analysis of interactions where interlocutors have access to different topoi and therefore make different inferences.
Dialogue in Multilingual and Multimodal Communities contains a collection of new articles that approach the study of dialogue through the construct of the ‘community’, that is, a group of people who come together for any number of reasons; e.g. geographical location, a common goal, a search for unity or bonding, or a particular set of circumstances. The authors address a wide range of topics such as dialogic skills as situated practice, the learning of culture, and the negotiation of identities between native speakers and L2 learners. This volume also investigates how native and non-native speakers learn various community-based aspects of dialogic interaction, such as how to interpret social contexts, stances, frames and gestures. Despite different methodologies and frameworks, the studies demonstrate that native speakers and L2 learners alike use multiple ‘vocalizations’ of a language.