Business Processes for Business Communities
Business Processes for Business Communities

Author: Frank Schönthaler

Publisher: Springer Science & Business Media

Published: 2012-03-14

Total Pages: 200

ISBN-13: 3642247911

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After a brief introduction to the topic of business process modeling, the book offers a quick-start into model-based business process engineering. After that, the foundations of the modeling languages used are conveyed. Meaningful examples are in the foreground - each of the underlying formalisms is treated only as far as needed. Next the Horus Method is described in detail. The book defines a sequence of activities which finally leads to the creation of a complete business process model. The Horus Method, incidentally, is not bound to the use of the Horus software tools. It can be used with other tools or, if necessary, be used even without tool support. Important application fields of business process engineering are described, where the spectrum ranges from business process reengineering to the development and implementation of information systems. The book concludes with an outlook on the future of business process engineering and highlights current research activities in the area.

Business Process Management
Business Process Management

Author: Mathias Weske

Publisher: Springer Nature

Published: 2024

Total Pages: 464

ISBN-13: 3662695189

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In this book, Mathias Weske details the complete business process lifecycle from process modeling to process enactment and process evaluation. After starting with the general foundations and abstractions in business process management, he introduces process modeling languages and process choreographies, as well as formal properties of processes and data. Eventually, he presents both traditional and advanced business process management architectures, covering, for example, workflow management systems, service-oriented architectures, and data-driven approaches. The 4th edition of his book contains significant updates, including a new section on directly follows graphs that play a crucial role in process mining. In addition, the core of declarative process modeling is introduced. The increasingly important role of data in business processes is addressed by a new section on data objects and data models in the data and decision chapter. To cover a recent trend in process automation, the enterprise systems architecture chapter now includes a section on robotic process automation. Mathias Weske argues that all communities involved need to have a common understanding of the different aspects of business process management. Hence his textbook is ideally suited for classes on business process management, information systems architecture, and workflow management alike. The accompanying website www.bpm-book.com contains further information and additional teaching material.

Fundamentals of Business Process Management
Fundamentals of Business Process Management

Author: Marlon Dumas

Publisher: Springer

Published: 2018-03-23

Total Pages: 546

ISBN-13: 3662565099

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This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide. In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 230 exercises – many with solutions – and numerous suggestions for further reading. This second edition includes extended and completely revised chapters on process identification, process discovery, qualitative process analysis, process redesign, process automation and process monitoring. A new chapter on BPM as an enterprise capability has been added, which expands the scope of the book to encompass topics such as the strategic alignment and governance of BPM initiatives. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website.

Successful Business Process Management
Successful Business Process Management

Author: Paula Berman

Publisher: AMACOM

Published: 2014-04-23

Total Pages: 283

ISBN-13: 0814434029

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This book has done all the homework for you and provides a succinct, accessible overview on the training and tools available for process improvement that fills that gap of being not too rigid nor too blasé. Too few standard procedures within an organization and inefficiency will inevitably ensue. But too many, and creativity is stifled. This catch-22 is enough to make heads spin! How does one settle on the perfect mix that will streamline activities and create smooth workflows? In Successful Business Process Management, you will discover step-by-step instructions that explain how to: Overcome resistance and apathy to standard procedures Take a systematic rather than ad hoc approach to process management Design key processes and capture them in documented procedures Revise existing processes when feasible Roll out the changes so people know what to do Embed them in the organization for reliable outcomes With the increasingly complex organizations of the twenty-first century, it is vital that companies have standard, documented processes and procedures in order to achieve high levels of quality and productivity--yet they can’t afford to dampen the innovation that got them on the map in the first place. Successful Business Process Management will show you how to get it just right.

The Power of Business Process Improvement
The Power of Business Process Improvement

Author: Susan Page

Publisher: AMACOM

Published: 2010-02-17

Total Pages: 354

ISBN-13: 0814414796

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Baffled by repeated mistakes in your department? Want to focus your employees' limited time on more valuable work? The answer to these challenges and more is business process improvement (BPI). Every process in every organization can be made more effective, cost-efficient, and adaptable to changing business needs. The good news is you don't need to be a BPM expert to get great results. Written by an experienced process analyst, this how-to guide presents a simple, bottom-line approach to process improvement work. With its proven 10-step method you can: Identify and prioritize the processes that need fixing * Eliminate duplication and bureaucracy * Control costs * Establish internal controls to reduce human error * Test and rework the process before introducing it * Implement the changes Now in its second edition, The Power of Business Process Improvement is even more user-friendly with new software suggestions, quizzes, a comparison of industry improvement methods, and examples to help you apply the ideas. Whether you are new to BPI or a seasoned pro, you will have business running better in no time.

The Ultimate Guide to Business Process Management
The Ultimate Guide to Business Process Management

Author: Theodore Panagacos

Publisher: Createspace Independent Publishing Platform

Published: 2012-09-25

Total Pages: 0

ISBN-13: 9781477486139

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In this step by step guide, former Management Consultant and change management expert Theodore Panagacos walks you through the entire discipline of Business Process Management. Learn how to fast track your orgnaization's strategy to govern processes, create a process culture, and measure business performance. Best of all, this crystal-clear, convenient sized book can be put to work in your organization immediately!

The Definitive Guide to Social CRM
The Definitive Guide to Social CRM

Author: Barton J. Goldenberg

Publisher: Pearson Education

Published: 2015

Total Pages: 273

ISBN-13: 0134133900

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Social CRM is already enabling innovative companies to engage customers through powerfully effective two-way dialogues, and to build customer-centric strategies that drive real value. In this book the field's leading expert offers a proven, four-step methodology for making Social CRM work in any organization: B2B, B2C, or B2B2C. Writing for both decision-makers and implementers, Barton Goldenberg shows how to integrate people, process and technology to optimize relationships with every customer, achieve seamless collaboration across customer-facing functions, and make the most of today's leading social platforms. Goldenberg shows how to: Systematically harvest information from Social Media conversations and communities: Facebook, Twitter, LinkedIn, Google+, and beyond Integrate this information into expanded customer profiles Use these profiles to personalize your customer service, marketing messages, and sales offers far more effectively Goldenberg assesses the changing impact of social media on customer relationships, identifies smarter ways to profitably integrate it throughout your business, guides you through Social CRM planning and implementation, and examines key challenges and opportunities in leveraging Social CRM after you've deployed it. You'll find practical advice on issues ranging from strategy to software selection, vendor negotiation to team development and day-to-day operations. Goldenberg concludes by previewing the future of Social CRM - and the fast-changing customer tomorrow's systems must serve.

Business Process Management Workshops
Business Process Management Workshops

Author: Marcello La Rosa

Publisher: Springer

Published: 2013-01-26

Total Pages: 837

ISBN-13: 3642362850

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This book constitutes the refereed proceedings of 12 international workshops held in Tallinn, Estonia, in conjunction with the 10th International Conference on Business Process Management, BPM 2012, in September 2012. The 12 workshops comprised Adaptive Case Management and Other Non-Workflow Approaches to BPM (ACM 2012), Business Process Design (BPD 2012), Business Process Intelligence (BPI 2012), Business Process Management and Social Software (BPMS2 2012), Data- and Artifact-Centric BPM (DAB 2012), Event-Driven Business Process Management (edBPM 2012), Empirical Research in Business Process Management (ER-BPM 2012), Process Model Collections (PMC 2012), Process-Aware Logistics Systems (PALS 2012), Reuse in Business Process Management (rBPM 2012), Security in Business Processes (SBP 2012), and Theory and Applications of Process Visualization (TAProViz 2012). The 56 revised full papers presented were carefully reviewed and selected from 141 submissions.

Base of the Pyramid and Business Process Outsourcing Strategies
Base of the Pyramid and Business Process Outsourcing Strategies

Author: Takabumi Hayashi

Publisher: Springer Nature

Published: 2023-03-01

Total Pages: 218

ISBN-13: 981198171X

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The major objective of this book is to introduce social business models to face the challenge of social issues in emerging countries. Each chapter clarifies business strategies based on diligent field surveys in developing nations, focusing on Bangladesh and the Philippines, where social issues in the age of Sustainable Development Goals (SDGs) are concentrated. The field surveys enable the effective construction of a sophisticated hybrid value chain by connecting a sustainable business ecosystem of local value chains with global value chains. Joint social business entities formed between local NGOs and foreign companies, multinational corporations with global value chains, among others, appear to be the keystones. In Part I, the case of Grameen Euglena in Bangladesh and that of Sari-Sari stores leveraging micro-financing in the Philippines, along with other interesting cases, are analyzed as effective social business models. Analysis also shows that the IT service industry in emerging countries helps to enlarge formal sectors so as to absorb younger generations into informal sectors. The e-health service business in Bangladesh and the business process outsourcing (BPO) IT service industry in the Philippines are examined in each part of the book. Part II, particularly, shows that IT and the digital technology-based service industry can lead to a new industrial development path in these countries instead of the conventional one based on manufacturing. In other words, digital technology-based service industries, as formal sectors, can absorb working people from informal sectors. As a result, poverty issues which form a key issue in SDGS will be alleviated. This book is highly recommended not only to academicians but also to businesspeople who seek an in-depth and up-to-date overview of new sustainable and inclusive businesses in the age of SDGs.

Business Process Management
Business Process Management

Author: Gustavo Alonso

Publisher: Springer

Published: 2007-09-04

Total Pages: 430

ISBN-13: 3540751831

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This book constitutes the refereed proceedings of the 5th International Conference on Business Process Management, BPM 2007, held in Brisbane, Australia, in September 2007. The papers are organized in topical sections on business process maturity and performance, business process modeling, case studies, compliance and change, process configuration and execution, formal foundations of BPM, business process mining, and semantic issues in BPM.