Many professionals experience a stage of stagnancy in their career at least once in the entire career span. While some people succumb to external situations and accept to live that way, others consider that as an opportunity to reinvent their career and excel in their life. 'Build the Most Exceptional You' is a transformational blueprint to develop a more innovative, productive, influential, and unstoppable version of yourself so that you can unlock your potential at work and in life. The book enlightens professionals on how they can use the secret weapon of ‘S - C - I - E - N - C - E’ framework to rebuild, rewire, and recreate their careers. This life-changing book revolves around the story of a mid-career engineer, which will not only help you to acquire a fresh perspective towards your career relevant in the 21st century but also guide you in implementation about how you can grow exponentially by practising the principles, strategies, and tools shared. A must-read for professionals who don’t want to live a mediocre life and grow in their career.
What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
There are times when we all need a bit of a push to help us reach the top. Discover what makes up the ‘extra one per cent’ that distinguishes exceptional people from everyone else – and how you can make these subtle yet crucial differences work for you too. In this book, leading psychologist and coach Dr Rob Yeung draws upon a wealth of scientific research and shares revelations from his work with entrepreneurs, business leaders, world-class sports people and celebrities. Discover what these successful people do differently and find out how you too can reach outstanding levels of success by tapping into the psychology of high achievers by discovering the eight capabilities they possess that can make all the difference. In The Extra One Per Cent Rob Yeung will show you how you too can achieve your full potential and discover how to make these strategies work for you. You will find out how to make real and lasting changes in your life and take yourself to the next level.
"A bold new approach to improving your performance and deepening your purpose." —DANIEL H. PINK, #1 New York Times bestselling author of Drive, When, and To Sell Is Human A Three-Step Process to Access and Activate Your Full Potential Imagine switching on the television to see a highlight reel of the best moments from your life. Like a professional athlete, with every clip you'd learn how to repeat past successes, pinpoint positive blind spots, and build confidence in your skills. In Exceptional, London Business School professor and expert social scientist Daniel M. Cable reveals how building your own personal highlight reel—a collection of positive memories about yourself from your network—is key to accessing your potential. Using the latest science and proven research behind best-self activation, his three-step process will help you improve your life by: • Focusing on what you do best • Crafting a life around your strengths • Increasing your confidence and resilience Cable has worked with tens of thousands of people to create their highlight reels and make the most of their gifts. The three-step process ultimately reveals how living up to your full potential can improve the relationships you value most and transform your mindset to one of possibility. Each of us can bring forth a version of ourself that is uniquely outstanding. It's a version of ourself that already exists—all we have to do is access it. • A practical book on how to create one's own human highlight reel, and then use that highlight reel to direct one to success, growth, happiness, and fulfillment in work and life based on scientific results • Great for readers interested in achieving self-improvement and a sense of purpose. • You'll love this book if you love books like Mindset: The New Psychology of Success by Carol S. Dweck, Presence: Bringing Your Boldest Self to Your Biggest Challenges by Amy Cuddy, and The Power of Habit: Why We Do What We Do in Life and Business by Charles Duhigg. Digital audio edition read by the author.
In a competitive age, thought leadership has emerged as a subtle but powerful way to grow your business, establish credibility and demonstrate expertise, build your profile and forge relationships with prospects and customers. Thought leadership material can take many forms, including public speaking, websites, the media, advertising, writing books, online forums, webinars and blogging. This book will show you how to take your great ideas and craft them into a clear point of view which can influence others. The book is organised into three parts: 1. Think: Defines thought leadership and how to transform your great ideas into effective thought leadership material. 2. Write: Shows you how to articulate your ideas into effective communication. 3. Grow: Demonstrates how thought leadership can be marketed to grow your business and profile. Key features: Shows you how to go from expert to influential thought leader Written by Grant Butler, former Australian Financial Review journalist and now managing director of Australia's largest corporate writing firm. Explains techniques used by politicians, public figures and the CEOs of our biggest companies. Think Write Grow studies the techniques of the great communicators of recent times, from Barack Obama and Boris Johnson to Tim Flannery and Malcolm Turnbull.
When the going's tough, companies that survive will be those that build the greatest loyalty—by exceeding expectations. Yet, too often, companies ignore their customers' needs and wants. Today, industries like airlines, retail businesses, and restaurants are feeling consumer pushback. With new, updated examples from more than fifty companies—from Chik-Fil-A restaurants to the Ritz-Carlton hotel chain to online retailer Zappos.com—this book shows managers how to go from so-so service to amazing service. In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers. When businesses are fighting to survive, creating a great experience for customers isnit just important—it's essential.
Managers are in the best position to help people learn from experience (the uncontested major source of development). "Make Talent Your Business" shows managers how to do it by using the five practices that work for managers who are exceptional at building talent.
Paul Bambrick-Santoyo (Managing Director of Uncommon Schools) shows leaders how they can raise their schools to greatness by following a core set of principles. These seven principles, or "levers," allow for consistent, transformational, and replicable growth. With intentional focus on these areas, leaders will leverage much more learning from the same amount of time investment. Fundamentally, each of these seven levers answers the core questions of school leadership: What should an effective leader do, and how and when should they do it. Aimed at all levels of school leadership, the book is for any principal, superintendent, or educator who wants to be a transformational leader. The book includes 30 video clips of top-tier leaders in action. These videos bring great schools to you, and support a deeper understanding of both the components of success and how it looks as a whole. There are also many helpful rubrics, extensive professional development tools, calendars, and templates. Explores the core principles of effective leadership Author's charter school, North Star Academy in Newark, New Jersey, received the highest possible award given by the U.S. Department of Education; the National Blue Ribbon Print version includes an instructive DVD with 30 video clips to show how it looks in real life. E-book customers: please note that details on how to access the content from the DVD may be found in the e-book Table of Contents. Please see the section: "How to Access DVD Contents" Bambrick-Santoyo has trained more than 1,800 school leaders nationwide in his work at Uncommon Schools and is a recognized expert on transforming schools to achieve extraordinary results.
Disregard the myth of the lone professional “superman” and the rest of our culture’s go-it alone mentality. The real path to success in your work and in your life is through creating an inner circle of “lifeline relationships” – deep, close relationships with a few key trusted individuals who will offer the encouragement, feedback, and generous mutual support every one of us needs to reach our full potential. Whether your dream is to lead a company, be a top producer in your field, overcome the self-destructive habits that hold you back, lose weight or make a difference in the larger world, Who’s Got Your Back will give you the roadmap you’ve been looking for to achieve the success you deserve. Keith Ferrazzi, the internationally renowned thought leader, consultant, and bestselling author of Never Eat Alone, shows us that becoming a winner in any field of endeavor requires a trusted team of advisors who can offer guidance and help to hold us accountable to achieving our goals. It is the reason PH.D candidates have advisor teams, top executives have boards, world class athletes have fitness coaches, and presidents have cabinets. In this step-by-step guide to the powerful principles behind personal growth and change, you’ll learn how to: · Master the mindsets that will help you to build deeper, more trusting “lifeline relationships” · Overcome the career-crippling habits that hold you back, once and for all · Get further, faster by setting goals in a dramatically more powerful way · Use “sparring” as a productive tool to make the decisions that will fuel personal success · Replace the yes men in your life with those who get it and care – and will hold you accountable to achieving your goals · Lower your guard and let others help! None of us can do it alone. We need the perspective and advice of a trusted team. And in Who’s Got Your Back, Keith Ferrazzi shows us how to put our own “dream team” together.
Becoming Magic is book one of a complete course in becoming creator of your own exceptional life. In this book, I outline the exact steps that enabled me to move my own life from one of poverty and drudgery, to one of previously unimaginable wealth, purpose, abundance and joy. 'But Magic? I do hope you are joking!' That's what I would have said, five or ten years ago. I once despised all things 'New-Age', all these spiritual types and their airy-fairy views, their bad science and their irrational beliefs. I read all the New Thought and Law of Attraction greats, Wallace Wattles, Anthony Robbins, Rhonda Byrne, Napoleon Hill, Esther Hicks and Wayne Dyer. But no matter how many books I read, or how closely I followed their instructions for manifesting money or love, I couldn't make it work. It was only when I recognized, accepted and finally embraced that what I was doing was actually some kind of Magic that suddenly things began to fall into place. Once I realized that the power came from within me, it was as if the light had suddenly been switched on and my manifestations began to work. I learned how to manifest money and love, but I also learned how to be happy, truly happy. If you're jaded by New Age spirituality and the whole Law of Attraction idea, or have become bored by its failure to deliver… this book is for you. It is my intention to lead you by the hand through a marvelous journey of wonder and adventure. Part one of this course, Becoming Magic, lays the groundwork for becoming a magical person, while part two, Doing Magic, offers concrete techniques and instructions for bringing wonderful things into your life. The plan is to build your knowledge slowly, gradually, building on what has gone before, moving on to more complex techniques only once the basics are mastered. So many people fail with Magic and the Law of Attraction because they rush headlong into using techniques, trying to create enormous manifestations, making very simple but crucial mistakes. When they are disappointed, they imagine they have been duped. The sceptics are right. This is all a load of scammy nonsense. And they give up, declaring it just doesn't work. I am telling you that it does work. And you can make it work. And this book will show you how. My intention is that this book will allow you to become a true creator of your own exceptional life, reawakening and rekindling your belief and interest in Spirituality, The Law of Attraction, Reality Creation, Cosmic Ordering, New Thought or whatever you wish to call it. I prefer simply to call it Magic.
