Winning on Purpose
Winning on Purpose

Author: Fred Reichheld

Publisher: Harvard Business Press

Published: 2021-12-07

Total Pages: 159

ISBN-13: 1647821797

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Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted it—from industrial titans such as Mercedes-Benz and Cummins to tech giants like Apple and Amazon to digital innovators such as Warby Parker and Peloton. Now, Reichheld has raised the bar yet again. In Winning on Purpose, he demonstrates that the primary purpose of a business should be to enrich the lives of its customers. Why? Because when customers feel this love, they come back for more and bring their friends—generating good profits. This is NPS 3.0 and it puts a new take on the age-old Golden Rule—treat customers the way you would want a loved one treated—at the heart of enduring business success. As the compelling examples in this book illustrate, companies with superior NPS consistently deliver higher returns to shareholders across a wide array of industries. But winning on purpose isn't easy. Reichheld also explains why many NPS practitioners achieve just a small fraction of the system's full potential, and he presents the newest thinking and best practices for doing NPS right. He unveils the Earned Growth Rate (EGR): the first reliable, complementary accounting measure that can truly leverage the power of NPS. With keen insight and moving personal stories, Reichheld advances the thinking and practice of NPS. Winning on Purpose is your indispensable guide for inspiring customer love within your own teams and using Net Promoter to achieve both personal and business success.

The Ultimate Question 2.0 (Revised and Expanded Edition)
The Ultimate Question 2.0 (Revised and Expanded Edition)

Author: Fred Reichheld

Publisher: Harvard Business Review Press

Published: 2011-09-20

Total Pages: 304

ISBN-13: 1422142396

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In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power. In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld: • Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success • Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers • Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.

The Ultimate Question
The Ultimate Question

Author: Fred Reichheld

Publisher:

Published: 2007-08

Total Pages: 210

ISBN-13: 9781602521605

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One Simple Question Can Determine Your Company's Future. Do You Know the Answer? The Ultimate Question offers hands-on guidance on how to: Distinguish good profits from bad. Measure NPS and benchmark performance against world-class standards. Quantify the economic value generated by customer word of mouth. Assign accountability for improving customer relationships. Identify core customers and set priorities for strategic investments. Move customers beyond mere satisfaction to true loyalty. Create communities of passionate advocates that stimulate innovation and growth. Practical and compelling, The Ultimate Question will help you solve your organization's growth dilemma.

Valuing U.S. National Parks and Programs
Valuing U.S. National Parks and Programs

Author: Linda J. Bilmes

Publisher: Routledge

Published: 2019-07-12

Total Pages: 126

ISBN-13: 1351055763

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This book provides the first comprehensive economic valuation of U.S. National Parks (including monuments, seashores, lakeshores, recreation areas, and historic sites) and National Park Service (NPS) programs. The book develops a comprehensive framework to calculate the economic value of protected areas, with particular application to the U.S. National Park Service. The framework covers many benefits provided by NPS units and programs, including on-site visitation, carbon sequestration, and intellectual property such as in education curricula and filming of movies/ TV shows, with case studies of each included. Examples are drawn from studies in Santa Monica Mountains National Recreation Area, Golden Gate National Recreation Area, Everglades National Park, and Chesapeake Bay. The editors conclude with a chapter on innovative approaches for sustainable funding of the NPS in its second century. The framework serves as a blueprint of methodologies for conservationists, government agencies, land trusts, economists, and others to value public lands, historical sites, and related programs, such as education. The methodologies are relevant to local and state parks, wildlife refuges, and protected areas in developed and developing countries as well as to national parks around the world. Containing a series of unique case studies, this book will be of great interest to professionals and students in environmental economics, land management, and nature conservation, as well as the more general reader interested in National Parks.

Loyalty Rules!
Loyalty Rules!

Author: Frederick F. Reichheld

Publisher: Harvard Business Press

Published: 2001

Total Pages: 248

ISBN-13: 9781578512058

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Reichheld draws upon case studies of a variety of businesses including Harley-Davidson, Dell Computer, and Enterprise Rent-A-Car to show how employee and customer loyalty promote financial success. His approach to developing loyalty is based upon six principles of leadership including never profiting at the expense of partners, rewarding the right results, and honest communication. Reichheld is a Bain Fellow and author of The Loyalty Effect. c. Book News Inc.

The Pig Book
The Pig Book

Author: Citizens Against Government Waste

Publisher: St. Martin's Griffin

Published: 2013-09-17

Total Pages: 212

ISBN-13: 146685314X

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The federal government wastes your tax dollars worse than a drunken sailor on shore leave. The 1984 Grace Commission uncovered that the Department of Defense spent $640 for a toilet seat and $436 for a hammer. Twenty years later things weren't much better. In 2004, Congress spent a record-breaking $22.9 billion dollars of your money on 10,656 of their pork-barrel projects. The war on terror has a lot to do with the record $413 billion in deficit spending, but it's also the result of pork over the last 18 years the likes of: - $50 million for an indoor rain forest in Iowa - $102 million to study screwworms which were long ago eradicated from American soil - $273,000 to combat goth culture in Missouri - $2.2 million to renovate the North Pole (Lucky for Santa!) - $50,000 for a tattoo removal program in California - $1 million for ornamental fish research Funny in some instances and jaw-droppingly stupid and wasteful in others, The Pig Book proves one thing about Capitol Hill: pork is king!

Annual Report
Annual Report

Author: United States. National Park Service. Water Resources Division

Publisher:

Published: 2001

Total Pages: 112

ISBN-13:

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Yellowstone Wolves
Yellowstone Wolves

Author: Douglas W. Smith

Publisher: University of Chicago Press

Published: 2020-12-28

Total Pages: 358

ISBN-13: 022672848X

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This beautifully illustrated volume on the Yellowstone Wolf Project includes an introduction by Jane Goodall and an exclusive online documentary. The reintroduction of wolves to Yellowstone National Park was one of the greatest wildlife conservation achievements of the twentieth century. Eradicated after the park was first established, these iconic carnivores returned in 1995 when the US government reversed its century-old policy of extermination. In the intervening decades, scientists have built a one-of-a-kind field study of these wolves, their behaviors, and their influence on the entire ecosystem. Yellowstone Wolves tells the incredible story of the Yellowstone Wolf Project, as told by the people behind it. This wide-ranging volume highlights what has been learned in the decades since reintroduction, as well as the unique blend of research techniques used to gain this knowledge. We learn about individual wolves, population dynamics, wolf-prey relationships, genetics, disease, management and policy, and the rippling ecosystem effects wolves have had on Yellowstone’s wild and rare landscape. Featuring a foreword by Jane Goodall, beautiful images, a companion online documentary by celebrated filmmaker Bob Landis, and contributions from more than seventy wolf and wildlife conservation luminaries from Yellowstone and around the world, Yellowstone Wolves is an informative and beautifully realized celebration of the extraordinary Yellowstone Wolf Project.