Health Science Student Satisfaction and Expectation with Non-instructional Student Services Within the University of Mississippi System

Health Science Student Satisfaction and Expectation with Non-instructional Student Services Within the University of Mississippi System

Author: Gerald F. Clark

Publisher:

Published: 2007

Total Pages: 196

ISBN-13:

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Abstract: The purpose of this ex post facto comparative research study was to measure The University of Mississippi and University of Mississippi Medical Center health science students' satisfaction with and expectation of non-instructional student services. Included in the study were full-time second-year students enrolled in the University's six health science schools during the 2007-2008 academic year: medicine, dentistry, nursing, health related professions, graduate science and pharmacy. The study examined the demographics of school enrollment, gender, and ethnicity to determine if significant differences in response patterns exist for both satisfaction and importance. A secondary product of the study was a series of performance gap scores for each of the non-instructional student services. The difference between the satisfaction score and the importance score for each service was calculated to determine how close students' expectations within each demographic are being realized. The population used in this study consisted of all 540 full-time second-year health science students enrolled at the University of Mississippi or the University of Mississippi Medical Center during the Fall semester of the 2007-08 academic year. A total of 400 students responded to the survey. This resulted in a 74.08% response rate. A census approach was used for collecting the data. Student responses were grouped and statistically evaluated by school, gender and ethnicity. A two-way analysis of variance for unbalanced design, using the General Linear Model procedure from the Statistical Package of the Social Sciences (SPSS) software was implemented to perform all statistical procedures for this study. The .05 level of significance was used to accept or reject the study's six null hypotheses. The study utilized the two dependent variables of satisfaction (with particular student support services) as well as importance (with particular student support services). Each dependent variable had the same set of independent variables: school, gender and ethnicity. To better understand interaction, Duncan's Multiple Range Test was used as a post hoc test. Findings indicate that in terms of student satisfaction, school affiliation is significant while gender and ethnicity is not. In terms of importance, both school affiliation and gender are significant while ethnicity is not. The non-instructional student service with the highest population satisfaction mean was counseling services; student recreation programs and services had the lowest population satisfaction mean. The non-instructional student service with the highest population importance mean was academic advising; student recreation programs and services had the lowest population importance mean. The non-instructional student services that exceeded students' expectation (negative gap score) were counseling services, library resources and services, and technology access and support. The non-instructional student services with the highest gap scores were student financial aid and fee payment procedures.


Academic Advising

Academic Advising

Author: Virginia N. Gordon

Publisher: John Wiley & Sons

Published: 2011-01-13

Total Pages: 614

ISBN-13: 1118045513

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One of the challenges in higher education is helping students to achieve academic success while ensuring their personal and vocational needs are fulfilled. In this updated edition more than thirty experts offer their knowledge in what has become the most comprehensive, classic reference on academic advising. They explore the critical aspects of academic advising and provide insights for full-time advisors, counselors, and those who oversee student advising or have daily contact with advisors and students. New chapters on advising administration and collaboration with other campus services A new section on perspectives on advising including those of CEOs, CAOs (chief academic officers), and CSAOs (chief student affairs officers) More emphasis on two-year colleges and the importance of research to the future of academic advising New case studies demonstrate how advising practices have been put to use.


A Study of Enrolled Undergraduate Students' Use of and Satisfaction with Ten Selected Student Services at the University of Wisconsin - La Crosse

A Study of Enrolled Undergraduate Students' Use of and Satisfaction with Ten Selected Student Services at the University of Wisconsin - La Crosse

Author: Brenda J. Hoffman

Publisher:

Published: 1984

Total Pages: 148

ISBN-13:

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This study focused on enrolled undergraduate students' level of usage and perceived satisfaction in regard to the ten selected services. The selected services investigated were: Academic Advising, Counseling Services, Career Services, Library Services, Health Services, Financial Aid Services, Residence Hall Services, Food Services, Student Activities, and Registration Services.


Students' Perceptions of Career and Academic Advising in State College Learning Communities

Students' Perceptions of Career and Academic Advising in State College Learning Communities

Author: Kelly Marie Hallas

Publisher:

Published: 2020

Total Pages: 114

ISBN-13:

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The purpose of this study was to examine if community college students in differing learning communities had different perceptions of their career and academic needs and whether students in different learning communities perceived their career and academic advisor as meeting these needs (i.e. are they satisfied with their advising). In addition, this study examined the variables of gender, ethnicity, and enrollment status and their relation to students’ needs and satisfaction across learning communities. The Community College that provides the backdrop for the inquiry has recently transitioned to Academic and Career Learning Communities. This institution defines its communities as similar majors grouped into concentrations so students can benefit from advisors dedicated to a student’s program, a closer connection to experienced faculty, and collaboration with like-minded students.A quantitative, non-experiential survey design was utilized for data collection. The survey utilized was adapted and modified from a survey originally developed by Leonhardy and Jimmerson (1992) and contained 43 questions, divided into 7 categories. Each category focused on an aspect of career and academic advising (i.e. academic, rules and regulations, course selection and information on majors, career development, counseling, advising climate, and general advising). There was also opportunity for students to leave additional comments.The Qualtrics survey link was sent to 6,994 students’ college email account and was available for 4 weeks. After two reminders, the original responses totaled 578 participants. Data were analyzed using descriptive statistics, multivariate analysis of variance (MANOVA), and multiple regression to determine the association between the variables of interest. The results of this study indicated that there were significant differences across three learning communities when compared to the Health and Veterinary Technology Community in four advising need categories. Asian, Black, and Hispanic students had significantly more advising need in two, three, and four (respectively) of the advising needs categories when compared to White students. Females had significantly less advising need in the category of rules and regulations. Enrollment status produced no significant differences related to needs or satisfaction. No significant differences were found across learning communities related to satisfaction. However, Black, American Indian, Pacific Islander, Native Hawaiian, Alaska Native, and Other students had statistically significant levels of higher satisfaction across learning communities compared to White students. The results support the need for colleges to investigate the different advising needs of students within various learning communities, as well as investigate the needs of minority students in learning communities. It is in the best interest of an institution to understand student needs so that advising may be tailored to meet these needs. Information on satisfaction is equally imperative to an institution, as students who are satisfied may be more likely to persist in school. In turn, it is critical to understand the operational definition of learning communities for proper interpretation and use of results.


An Investigation of Students' Satisfaction with Academic Advising and Students' Impressions of Academic Advisors at a Rural Community College

An Investigation of Students' Satisfaction with Academic Advising and Students' Impressions of Academic Advisors at a Rural Community College

Author:

Publisher:

Published: 2011

Total Pages:

ISBN-13:

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This study was the first attempt to evaluate the college's career/technical current advising practices. The purpose of this study was to investigate career/technical students' satisfaction with academic advising at a rural community college and to investigate whether there were any relationships between students' satisfaction and various demographic characteristics. The study also investigated students' impressions of the academic advisors and whether there were any relationships between students' impressions and various demographic characteristics. The researcher purchased the Survey of Academic Advising, Copyright 1997, from ACT, Inc. The Survey of Academic Advising was developed by the Evaluation Survey Service (ESS) and ACT and was used to measure students' satisfaction and impressions. Students were most satisfied with four items: scheduling, registration, academic progress, and drop/add procedures. Female participants were more satisfied than male students. Married and unmarried participants were more satisfied than separated participants. Participants who were part-time enrollees were more satisfied than those who were enrolled as full-time students. The participants in this study had high or very high impressions of their advisors. The participants considered their advisors to be easy to talk to, helpful, and effective. They also thought that the advisors had a good sense of humor. Female participants tended to rate their impressions of their academic advisors higher than the male participants, and 18 year old participants tended to rate their impressions of their academic advisors higher than those participants older than 18. Part-time students tended to rate their impressions of their academic advisors higher than full-time students. Finally, those participants who worked 1-10 hours per week tended to rate their impressions of their advisors higher than participants who worked more than 10 hours per week and those who were unemployed.