AMA Handbook for Customer Satisfaction
Author: Alan F. Dutka
Publisher: N T C Business Books
Published: 1995
Total Pages: 244
ISBN-13: 9780844235868
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The AMA Handbook of Due Diligence
Author: William M. CRILLY
Publisher: AMACOM Div American Mgmt Assn
Published: 2010-04-28
Total Pages: 843
ISBN-13: 0814413854
DOWNLOAD EBOOKThe AMA Handbook of Due Diligence is the most complete guide available on how to properly perform a due diligence investigation — and radically improve the success rate of a pending corporate merger or acquisition. The new edition of this long-trusted resource includes a CD-ROM packed with almost 400 customizable forms and templates for recording and analyzing every possible operational or financial activity at any organization. Extensively revised and updated, the book reflects significant changes in the financial landscape such as the Sarbanes-Oxley Act. There are specialized sections on joint ventures, franchises, and outsourcing, as well as new legal memo and form requirements, including data room index, preliminary diligence memorandum, and the Hart-Scott-Rodino questionnaire. Thorough and easy to use, this essential resource will ensure that every “t” is crossed, every “i” dotted...and no mistakes left out on the table.
AMA Handbook of Business Letters
Author: Jeffrey Seglin
Publisher: AMACOM
Published: 2012-07-15
Total Pages: 498
ISBN-13: 0814420133
DOWNLOAD EBOOKThough the fundamentals of letter writing have remained the same, the way we communicate in business is constantly evolving. With the understanding that consistently professional correspondence is essential to success in any industry, The AMA Handbook of Business Letters offers readers a refresher course in letter-writing basics--including focusing the message, establishing an appropriate tone, and getting your readers’ attention. You’ll also receive tips that apply to all written forms of communication on things like salutations, subject lines, signatures, and formatting. Jeffrey Seglin, communications director and professor of Harvard University’s graduate and professional school, and author Edward Coleman provide over 370 customizable model letters, divided into categories reflecting various aspects of business such as sales, marketing, public relations, customer service, human resources, credit and collection, purchasing, permissions, and confirmations.With helpful appendices listing common mistakes in grammar, word usage, and punctuation, the latest version of this adaptable book--extensively updated with more than 25 percent new material--will assist professionals through every conceivable business correspondence with confidence.
A Handbook
Author: Rebecca Elmore-Yalch
Publisher: Transportation Research Board
Published: 1998
Total Pages: 218
ISBN-13: 9780309062725
DOWNLOAD EBOOKFocuses on the status of market research as practiced in transit agencies and identifies major market issues confronting them. The handbook also evaluates market research strategies appropriate for transit and provides guidance to integrate and institutionalize market research into decision-making processes of transit agencies. Finally, it examines some institutional barriers that limit the use of market research.
A Critical Study of Customer Satisfaction Levels with Specific Reference to Maharashtra State Electricity Distribution Company Limited in Pune City
Author: Ashok ShripadraoKurkoti
Publisher: Archers & Elevators Publishing House
Published:
Total Pages:
ISBN-13: 9385640631
DOWNLOAD EBOOKImproving Your Measurement of Customer Satisfaction
Author: Terry G. Vavra
Publisher: Quality Press
Published: 2001-09-25
Total Pages: 509
ISBN-13: 0873898303
DOWNLOAD EBOOKSince more and more attention is being focused on customer value management, it's important to have a resource that synthesizes many bodies of research about how to obtain and interpret customer satisfaction data. It also provides the rationale, identifies opportunities, and suggests specific programs to improve the measurement of customer satisfaction in your organization.!--nl--Serving as a single reference for customer satisfaction measurement technology, this book describes and teaches the five critical skills that should be part of each of your projects. *Sampling/customer-participant selection Questionnaire design *Interviewing/survey administration *Data analysis *Quality function deployment-building action plans This book is an ideal follow-up and companion to the book by Bob E. Hayes, Measuring Customer Satisfaction. Contents: The Philosophy of Customer Satisfaction, Gaining Access to Customers, Identifying Key Measurement Issues, Designing the Questionnaire, Collecting Satisfaction Data, The Data Cube-A New Way to Look at CSM Data Analysis, Basic Tools of CSM Analysis, Reporting Basics-A Graphical Approach, Monitoring Changes in Importance, How to Achieve "Buy-In" of Results Globalizing Satisfaction Measurement
The AMA Handbook of Project Management
Author: Paul C. Dinsmore
Publisher: AMACOM
Published: 2018-11-13
Total Pages: 625
ISBN-13: 0814438679
DOWNLOAD EBOOKThis book is an essential resource that presents a state-of-the-art theory and process of project management. Packed with essays and insights from the field's top professionals,?this authoritative guide?is the resource professionals and students rely on for its practical guidance and big picture overview of the entire field: scheduling and budgeting, engaging stakeholders, measuring performance, managing multiple projects, resolving conflicts, using agile practices, and more. Whether you need advice keeping projects on track or help preparing for certification, this new edition explains every principle, process, and development. Revised to reflect the latest changes to A Guide to the Project Management Body of Knowledge?(PMBOK®),?the fifth edition includes new information on how to: Close the strategy-implementation gap Tap the power of digital transformation Navigate M&A environments Revise your methods for nonprofit settings Keep pace with your evolving role Filled with models, case studies, and in-depth solutions, The AMA Handbook of Project Management helps you master the discipline, overcome obstacles, and fast track your projects and career.
Measuring and Improving Patient Satisfaction
Author: Patrick J. Shelton
Publisher: Jones & Bartlett Learning
Published: 2000
Total Pages: 548
ISBN-13: 9780834210745
DOWNLOAD EBOOKMeasuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California.
The AMA Handbook of Business Letters
Author: Jeffrey L. Seglin
Publisher: Amacom Books
Published: 2002
Total Pages: 560
ISBN-13: 9780814406656
DOWNLOAD EBOOKThis book/CD-ROM reference for professionals teaches letter-writing basics and offers style and grammar guidelines, along with some 365 sample letters for sales, marketing, and public relations, vendor and supplier issues, credit and collections, transmittal and confirmation, personnel matters, and every other business situation. Appendices list frequently misused words, punctuation guidelines, abbreviations, and telephone and online grammar hotlines. The CD-ROM contains all of the sample letters from the book, which can be customized for immediate use. Seglin teaches magazine publishing in the graduate department of writing, literature, and publishing at Emerson College. Annotation copyrighted by Book News, Inc., Portland, OR
The Value Matrix Approach, Creating Wealth and Success by Reaching Your Personal and Business Goals
Author: Steven Brown
Publisher: Lulu.com
Published: 2004-03-11
Total Pages: 283
ISBN-13: 1411605438
DOWNLOAD EBOOKWhat is value? Business markets are undergoing an evolution similar to that of the industrial revolution, but in this case, it's the electronic commerce revolution and its ability to offer value. You've undoubtedly heard the term, but like most business people, you may be hard pressed to come up with a clear definition of value. By value, do we mean savings, benefits, quality, convenience, etc? To further complicate matters is trying to determine what it means for your customers. An important point to consider is whose definition would you accept, yours, a consumer, a visitor, a business partner, an employee? The beauty of using the Value Matrix Approach is that you will be able to uncover what all of them think, and act accordingly. Looking towards the future it can be seen that in order to compete in electronic commerce, or for that matter any business, value must be delivered. However, value must not be delivered in the eyes of the organization but rather in the eyes of the customer.
