The Airline Industry

The Airline Industry

Author:

Publisher: Emerald Group Publishing

Published: 2006

Total Pages: 53

ISBN-13: 1846630126

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The Airline industry has been under increasing pressure recently, from the increased competition of low-cost airlines and the terrorist events of 2001 to name but a few. Various US airlines, including Delta and Northwest, have been declared bankrupt, oil prices have soared, and seat prices are still being forced down, the supply far outweighing the demand. This e-book looks at recent case studies of airlines in crisis (Continental Airlines), and also airlines which have excelled at expansion during this turbulent time such as Easyjet and Ryanair, and offers examples of successful strategies previously used. The collection also features interviews with high-profile figures from airlines such as Go!, Qatar Airways and SWISS International Airlines.


Improving the Airport Customer Experience

Improving the Airport Customer Experience

Author: Bruce J. Boudreau

Publisher:

Published: 2016

Total Pages: 230

ISBN-13: 9780309375580

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"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description


Review of the Local Air Carrier Industry

Review of the Local Air Carrier Industry

Author: United States. Congress. Senate. Committee on Commerce. Aviation Subcommittee

Publisher:

Published: 1966

Total Pages: 534

ISBN-13:

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Committee Serial No. 89-62. Considers growth of U.S. local-service airlines since 1946. Includes "Jet Age Route Policy for Local Service Airlines," Association of Local Transport Airlines report to CAB, Jan 25, 1966, p. 121-209.).