Innovations for Airport Terminal Facilities
Innovations for Airport Terminal Facilities

Author:

Publisher: Transportation Research Board

Published: 2008

Total Pages: 80

ISBN-13: 0309117623

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"TRB's Airport Cooperative Research Program (ACRP) Report 10: Innovations for Airport Terminal Facilities explores worldwide developments in airport landside facilities design, and examines future trends and innovative passenger service/processing concepts. View information about the TRB webinar on ACRP Report 10:Innovations for Airport Terminal Facilities, which was held on Monday, April 26, 2010"--Publisher's description.

Airport Passenger-related Processing Rates Guidebook
Airport Passenger-related Processing Rates Guidebook

Author: Michael James Cassidy

Publisher: Transportation Research Board

Published: 2009

Total Pages: 127

ISBN-13: 0309118050

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TRB's Airport Cooperative Research Program (ACRP) Report 23: Airport Passenger-Related Processing Rates Guidebook provides guidance on how to collect accurate passenger-related processing data for evaluating facility requirements to promote efficient and cost-effective airport terminal design.

Resource Manual for Airport In-terminal Concessions
Resource Manual for Airport In-terminal Concessions

Author:

Publisher: Transportation Research Board

Published: 2011

Total Pages: 269

ISBN-13: 0309213533

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'TRB's Airport Cooperative Research Program (ACRP) Report 54: Resource Manual for Airport In-Terminal Concessions provides guidance on the development and implementation of airport concession programs. The report includes information on the airport concession process; concession goals; potential customers; developing a concession space plan and concession mix; the Airport Concessions Disadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices"--Publisher's description.

Passenger Level of Service and Spatial Planning for Airport Terminals
Passenger Level of Service and Spatial Planning for Airport Terminals

Author:

Publisher: Transportation Research Board

Published: 2011

Total Pages: 72

ISBN-13: 0309213525

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ACRP report 55 examines passenger perception of level of service related to space allocation in specific areas within airport terminals. The report evaluates level-of-service standards applied in the terminal planning and design process while testing the continued validity of historic space allocation parameters that have been in use for more than 30 years.

Guidebook for Air Cargo Facility Planning and Development
Guidebook for Air Cargo Facility Planning and Development

Author: Mike Maynard

Publisher:

Published: 2015

Total Pages: 126

ISBN-13:

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The guidebook presents a broad discussion of the various issues that must be addressed in planning air cargo facilities. It describes tools and techniques for sizing facilities, including data and updated metrics necessary to forecast future facility requirements as a function of changing market and economic conditions. The procedures offered support airport operators in crafting effective business plans and development decisions that meet the industry's current and future technological, operational, and security challenges in a cost-effective, efficient, and environmentally sensitive manner.

Airport-to-airport Mutual Aid Programs
Airport-to-airport Mutual Aid Programs

Author:

Publisher: Transportation Research Board

Published: 2012

Total Pages: 192

ISBN-13: 0309258251

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This report is a guidebook that will assist individuals at airports who would like to enter into formal or informal mutual aid agreements with other airports in the event of a community-wide disaster (e.g., hurricane, earthquakes) that requires support and assistance beyond their own capabilities. The guidebook describes the benefits that an airport-to-airport mutual aid program (MAP) can provide. It outlines the different considerations when setting up an airport-to-airport MAP and has many examples, including examples from other industries--

Improving the Airport Customer Experience
Improving the Airport Customer Experience

Author: Bruce J. Boudreau

Publisher:

Published: 2016

Total Pages: 230

ISBN-13: 9780309375580

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"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description