Achieving Excellence in Public Service
Author: Stephen Binnington Sweeney
Publisher:
Published: 1963
Total Pages: 222
ISBN-13:
DOWNLOAD EBOOKRead and Download eBook Full
Author: Stephen Binnington Sweeney
Publisher:
Published: 1963
Total Pages: 222
ISBN-13:
DOWNLOAD EBOOKAuthor: American Society for Public Administration
Publisher:
Published: 1964
Total Pages:
ISBN-13:
DOWNLOAD EBOOKAuthor: Eugene R. Tempel
Publisher: John Wiley & Sons
Published: 2016-01-19
Total Pages: 610
ISBN-13: 1118853822
DOWNLOAD EBOOKAchieving Excellence in Fundraising is the go-to reference for fundraising principles, concepts, and techniques. With comprehensive guidance toward the fundraising role, this book reflects the latest advances in fundraising knowledge. Coverage includes evolving technologies, the importance of high net worth donors, global fundraising perspectives, results analysis and performance evaluation, accountability, and credentialing, with contributions from noted experts in the field. You'll gain essential insight into the practice of fundraising and the fundraising cycle, reinforced by ancillary discussion questions, case studies, and additional readings. With contributions from members of The Fund Raising School and the faculty of Indiana University's Lilly Family School of Philanthropy, this new edition includes detailed guidance on nonprofit accounting practices as defined by the Financial Accounting Standards Board and the American Institute of Certified Public Accountants, rounding out the complete, thorough coverage of the fundraising profession. Designed to provide both theory and practical knowledge, this book is an all-in-one resource for anyone who performs fundraising duties. Understand donor dynamics and craft an institutional development plan Explore essential marketing and solicitation techniques Learn effective volunteer recruitment, retention, and management strategies Fundraising merges a variety of fields including psychology, business management, accounting, and marketing, making it a unique role that requires a uniquely well rounded yet focused skillset. Amidst economic uncertainty and a widening wealth gap the world over, it's more important than ever for fundraisers to have a firm grasp on the tools at their disposal. Achieving Excellence in Fundraising is the ultimate guide to succeeding in this critical role.
Author: American Society for Public Administration. Nevada Chapter
Publisher:
Published: 1964
Total Pages: 30
ISBN-13:
DOWNLOAD EBOOKAuthor: Stephen Binnington Sweeney
Publisher:
Published: 1963
Total Pages: 228
ISBN-13:
DOWNLOAD EBOOKAuthor: Stephen Binnington Sweeney
Publisher:
Published: 1963
Total Pages: 209
ISBN-13:
DOWNLOAD EBOOKAuthor: American Academy of Political and Social Science
Publisher:
Published: 1963
Total Pages: 209
ISBN-13:
DOWNLOAD EBOOKAuthor: G. Van der Waldt
Publisher: Juta and Company Ltd
Published: 1999-12-31
Total Pages: 508
ISBN-13: 9780702152023
DOWNLOAD EBOOKThis book provides public admninistration instructors with a holistic South African perspective presented by means of a systems approach, the addressing of current and future distinctive issues and challenges and the presentation of specific remedies, the application of proven private sector principles to the public sector and the use of case studies to place theoretical knowledge within a practical frame of reference.
Author: Myron D. Fottler
Publisher: Ache Management Series
Published: 2010
Total Pages: 0
ISBN-13: 9781567933277
DOWNLOAD EBOOKInformation about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high level for both clinical and service excellence. Customers who are armed with information and aware of their options are choosing providers they believe are ready, willing, and able to provide the superior experience they expect. This book offers a blueprint for successfully competing in today's competitive healthcare marketplace. It presents the theories, methods, and techniques behind delivering an excellent healthcare experience through strategy, staffing, and systems. Each chapter explores a service principle and provides numerous real-world examples and current research findings. Among the many topics discussed are creating a patient-centered environment; building a culture in which customers are treated like guests; training, motivating, and empowering staff; measuring service quality; managing service waits; and recovering from a service failure. This second edition has been completely updated. Concepts have been expanded to include information on: Significance of aligning strategy, staffing, and systems Evidence-based service management and design principles Customer relationship management Internet-based opportunities for various purposes, including communication, information, marketing, recruitment, feedback, and training Retail clinics, concierge medicine, telemedicine, and other new customer-driven innovations Instructor Resources: Discussion questions and case studies with talking points. To see a sample, click the link in the right-hand navigation bar.
Author: Cary Coglianese
Publisher: Brookings Institution Press
Published: 2016-12-20
Total Pages: 360
ISBN-13: 0815728433
DOWNLOAD EBOOKWhether striving to protect citizens from financial risks, climate change, inadequate health care, or the uncertainties of the emerging “sharing” economy, regulators must routinely make difficult judgment calls in an effort to meet the conflicting demands that society places on them. Operating within a political climate of competing demands, regulators need a lodestar to help them define and evaluate success. Achieving Regulatory Excellence provides that direction by offering new insights from law, public administration, political science, sociology, and policy sciences on what regulators need to do to improve their performance. Achieving Regulatory Excellence offers guidance from leading international experts about how regulators can set appropriate priorities and make sound, evidence-based decisions through processes that are transparent and participatory. With increasing demands for smarter but leaner government, the need for sound regulatory capacity—for regulatory excellence—has never been stronger.