This book presents innovative ideas, cutting-edge findings, and novel techniques, methods, and applications in a broad range of cybersecurity and cyberthreat intelligence areas. As our society becomes smarter, there is a corresponding need to secure our cyberfuture. The book describes approaches and findings that are of interest to business professionals and governments seeking to secure our data and underpin infrastructures, as well as to individual users.
Through select contributions, this edited volume presents a current discourse on strategic management specifically through the lens of industry dynamism. It re-examines the enduring call for dynamic strategies and capabilities at the firm and industry level, drawing case studies from a diverse array of geographic locations. Its findings are presented in two succinct sections: “On Dynamic Strategies” and “On Dynamic Capabilities,” which collectively read as a unit.
This is an open access book.Sustainable Collaboration in Business, Technology, Information and InnovationSCBTII 2023: “Preserving the Sustainability of Business in Accelerated Digital Transformation and Transition Collide”The COVID-19 pandemic had dealt a devastating blow to the SDGs, which were already off track before the pandemic forced the closure of schools, government services and workplaces worldwide. The pandemic erased more than four years of progress in eradicating poverty and pushing millions into extreme poverty. On the other hand, digital transformation rapidly creates a world of ever-faster technological developments. In response, every business must think of itself as a tech business. Companies need to re-design their processes and ensure their people have the skills needed for a world where we increasingly collaborate and work alongside capable and intelligent machines. Unfortunately, the war in Ukraine has accelerated the schism and confrontation between the major global powers. Another point of tension is the US–China relations joining the trade, technological, economic, and geostrategic competition. This year will be more significant. But the world business before us is not divided into two concrete blocks. Instead, a full-scale reconfiguration of alliances is underway, which forces all other actors to reposition themselves about the new strategic competition dynamics and to seek out their own spaces in a global transformation. On the other hand, the green and the digital transitions, which seemed to work hand in hand towards building a more sustainable world, have collided. Against this backdrop, universities, as academic institutions, play an essential role in educating and providing professional human resources and conducting high-quality research that benefits humanity. However, universities must take a more significant part and be innovative and creative in engaging and supporting the development opportunities and consolidation of the Global community. To embark on this role effectively, universities must always foster communication and discussion among academicians, scholars, practitioners, and policymakers under the Sustainability Development Goals (SDGs). Academia, Government, Business, and Communities must increasingly cooperate to achieve academic and research excellence and constructive solutions to current business and economic issues. Sustainable Collaboration in Business, Information, and Innovation (SCBTII) 2023 is an international conference that brings together academics, professionals, entrepreneurs, researchers, learners, and other associated groups from all over the world that is interested in theories, as well as practices in the field of the digital economy for global competitiveness. This conference provides opportunities for presenters and participants to exchange new ideas and experiences, create research relationships, and find international partners for future collaboration to respond to economy, business, social and technological development challenges successfully and effectively for better life well-being.
This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals. Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.
Research in the field of service quality and consumer behavior has developed in many dimensions in the past decade. A number of models have been developed to determine the factors leading to satisfaction; however, within the past few years, scholars have proved that satisfaction is not sufficient to leave a strong mark in the minds of the customers. Service quality and customer delight have been the buzzwords in the business world in recent times as scholars have proven that customer delight is the key to customer retention. The Handbook of Research on the Interplay Between Service Quality and Customer Delight considers how companies around the world in a cross-cultural environment are dealing with service quality and customer delight and proposes a global outlook on the current trends, tactics, and opportunities. Covering key topics such as buyer funnels, consumer dissonance, and digital solutions, this reference work is ideal for business owners, managers, industry professionals, researchers, scholars, practitioners, academicians, instructors, and students.
So you've made your real estate investment, now the question is: How are you going to make it successful? Maximize its potential? MMake it grow? One word: management. Hundreds of thousands know bestselling author Ken McElroy as a real estate investment tycoon. in his new book, he reveals the key to his success, exceptional property management, and teaches you its most important principles, showing you how to fundamentally succed where others fail. THE ABC'S OF PROPERTY MANAGEMENT tells readers: How to decide when to manage your property and when to hire someone to do it How to implement the right systems and structures for your investment How to manage and maximize cash flow What to expect: a month in the life of an owner-manager How to find the right property manager (and avoid the wrong ones) How to assemble a superior management team.
The book highlights innovative ideas, cutting-edge findings, and novel techniques, methods and applications touching on all aspects of technology and intelligence in smart city management and services. Above all, it explores developments and applications that are of practical use and value for Cyber Intelligence-related methods, which are frequently used in the context of city management and services.
This book constitutes the refereed proceedings of the Third EAI International Conference on IoT and Big Data Technologies for Health Care, IotCARE 2022, which took place virtually during December 12-13, 2022. The 23 papers included in this volume were carefully reviewed and selected from 67 submissions. The papers are present newest results in big data technologies for e-health and for e-care. The papers are organized in the following topical sections: big data technologies for e-health; and big data technologies for e-care.
