Master the Public Safety Dispatcher/911 Operator Exam provides everything you need to succeed on the exam, including two full-length practice tests, thorough review of every question type on the exam, proven test-taking strategies to help you score higher, and comprehensive information for beginning and advanced-level emergency personnel. Also, expert tips on how to best analyze job announcements and interviewing successfully are included to give you an edge over the competition.
9-1-1 telecommunicators are heavily exposed to traumatic stressors in the line of duty as our nation's Very First Responders. They struggle with PTSD at a rate believed to be four to five times higher than the general public. These 9-1-1 Professionals and their leaders must be equipped to protect their own well-being, and to safeguard the performance of our 9-1-1 centers facing an ever more demanding future. The 911 Training Institute is proud to announce the release of a book that will finally meet this need: The Resilient 9-1-1 Professional: A Comprehensive Guide to Surviving & Thriving Together in the 9-1-1 Center. This volume, edited by Jim Marshall and Tracey Laorenza, brings together an unprecedented group including 9-1-1 frontliners, their managers, joined by subject matter experts in public-safety, mental health and public administration. Together they deliver powerful stories and fascinating science revealing the health risks faced by "9-1-1Pros" and a full spectrum of solutions to manage these risks and optimize the personal and organizational well-being in our 9-1-1 centers. This book stands alone in the 9-1-1 industry and serves as essential training for all front-line dispatchers, supervisors, and managers/directors. It is also imperative reading for all those who influence and benefit from 9-1-1 emergency services: field responders, government officials, mental health professionals; all organizations that aid public-safety agencies; and, all those family and friends who love a dispatcher. Dispatchers face very high stakes every day. Our investment as a nation of 9-1-1 stakeholders in supporting and empowering them must be equally as high.
"A leader in the field of public safety and CEO of a company providing communications training to the 9-1-1 industry descibes her experiences of being an emergency 9-1-1 operator as she rose through the ranks from a rookie 9-1-1 dispatch operator to the director of a large 9-1-1 dispatch center"--
With one call, her daughter’s life is on the line. Laurie Ahmadi has worked as a 911 police dispatcher in her quiet Northern California town for almost two decades, but nothing in her nearly twenty years of experience could prepare her for the worst call of her career—her teenage daughter, Jojo, is on the other end of the line. She is drugged, disoriented, and in pain, and even though the whole police department springs into action, there is nothing Laurie can do to help. Jojo, who has been sexually assaulted, doesn’t remember how she ended up at the home of Kevin Leeds, a pro football player famous for his work with the Citizens Against Police Brutality movement, though she insists he would never hurt her. And she has no idea where her best friend, Harper, who was with her earlier in the evening, could be. As Jojo and Laurie begin digging into Harper’s private messages on social media to look for clues to her whereabouts, they uncover a conspiracy far bigger than they ever could have imagined. With Kevin’s freedom on the line and the chances of finding Harper unharmed slipping away, Laurie and Jojo begin to realize that they can’t trust anyone to find Harper except themselves, not even the police department they’ve long considered family . . . and time is running out.
From the author of the award-winning debut crime novel Good Neighbors-a white-knuckle thriller about the lengths a man will go to for his daughter. The phone rings. It's your daughter. She's been dead for four months. So begins East Texas police dispatcher Ian Hunt's fight to get his daughter back. The call is cut off by the man who snatched her from her bedroom seven years ago, and a basic description of the kidnapper is all Ian has to go on. What follows is a bullet-strewn cross-country chase from Texas to California along Interstate 10- a wild ride in a 1965 Mustang that passes through the outlaw territory of No Country for Old Men and is shot through with moments of macabre violence that call to mind the novels of Thomas Harris.
"Peterson's Master the Public Safety Dispatcher/911 Operator Exam, is the must-have guide for those seeking a career as an emergency dispatcher or 911 operator. This guide provides everything you need to succeed on the exam, including full-length practice tests, reviews of every question type on the exam, proven test-taking strategies to help you score higher, and comprehensive information for beginning and advanced-level emergency personnel."--Publisher's website
Perfect Gift For Awesome Dispatchers Are you looking for a gift for Dispatchers? This adult activity book is a perfect gift for Call Operators. Being a Dispatcher can be so stressful, this entertaining book will surely keep you busy and relax with relatable quotes in mandala designs after a long day at work. Release your stress in the most fun and enjoyable way possible with the help of this activity book. FEATURES: Single-sided images 30 Coloring Pages 8.5 x 11 size Glossy Finished Cover 65 Pages Please see the back cover for a preview of what's inside the book. Show your appreciation for Dispatchers and give them this fun and relatable activity book. Get your copy today!
