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Author: Michael Ward
Publisher: Gower Publishing, Ltd.
Published: 1999
Total Pages: 244
ISBN-13: 9780566081644
DOWNLOAD EBOOKEach entry in this bestselling book introduces a technique, explains how it works, then shows with the aid of an entertaining case study, how it can be used to solve an actual problem. The 50 techniques, including some never before published, are grouped into 11 subject areas, ranging from strategy to learning.
Author: Michael Ward
Publisher: Gower Publishing Company, Limited
Published: 1995-01-01
Total Pages: 216
ISBN-13: 9780566075322
DOWNLOAD EBOOKThis book brings together an array of tools designed to improve managerial performance. For each entry the author introduces the technique in question, explains how it works, then goes on to show, with the aid of a case study, how it can be used to solve an actual problem. The 50 techniques are grouped into 11 subject areas, ranging from strategy to learning.
Author: Titus De Silva
Publisher: CRC Press
Published: 2013-05-09
Total Pages: 433
ISBN-13: 1466582596
DOWNLOAD EBOOKAs a manager you will be expected to resolve a range of legal, ethical, operational, human resource, and financial issues that affect your organization. Essential Management Skills for Pharmacy and Business Managers supplies the understanding you will need to manage the day-to-day challenges in this increasingly competitive environment. Presenting a wealth of information on how to resolve common issues across all sectors of the pharmacy environment, it uses case studies to illustrate the methods required to create a patient-focused business where teamwork flourishes and continuous improvement becomes a reality. The book describes the kinds of things that will most often go wrong in organizations of all types and sizes and provides proven methods for resolving these issues. It explains how to develop and implement an effective quality management system in the pharmacy or a retail operation that complies with external standards. Outlining an efficient performance appraisal system, it describes how to manage diversity and details time-tested problem solving, conflict management, and stress management techniques. With coverage that includes employee management, quality management, and quality assurance, the book describes how to create a harmonious work environment that promotes effective communication between pharmacy staff, medical professionals, care givers, patients, and customers. Complete with links to further information in each chapter, it arms you with the tools to empower and motivate your employees to provide world-class patient and customer care.
Author: Sue Harding
Publisher: Gower Publishing, Ltd.
Published: 1998
Total Pages: 254
ISBN-13: 9780566076749
DOWNLOAD EBOOKThis book presents all the important management models required for a typical MBA course. Each model is presented in a standard format, with details of the underlying principles and assumptions, the elements of the model, examples of suitable applications and references to further information. Students and managers alike will find it a concise and useful companion.
Author: Philip Holden
Publisher: Gower Publishing, Ltd.
Published: 1998
Total Pages: 220
ISBN-13: 9780566079474
DOWNLOAD EBOOKWith The Excellent Manager's Companion in your desk drawer, you'll be equipped with succinct guidance on today's most talked-about business issues. And you'll know which books to turn to when you really do need more detailed guidance on a specific topic.Twenty-one chapters look at key topics, ranging from corporate culture to customer orientation, and from innovation to influencing people. Each chapter is organized around standard sections, which makes 'dipping' into the book quick, easy, and rewarding.
Author: Graham R. Rhind
Publisher: Gower Publishing, Ltd.
Published: 2001
Total Pages: 208
ISBN-13: 9780566084058
DOWNLOAD EBOOKThis book enables businesses to understand the difficulties and issues surrounding data collection on an international basis. It explains how to set up, collect and manage name and address data in a business environment from an international perspective. Achieving quality data collection will enable businesses to save money and keep their now sophisticated customers satisfied. The role of the internet and its effect on this area are discussed in detail.
Author: Angela Victoria Woodhull
Publisher: Gower Publishing, Ltd.
Published: 1997
Total Pages: 268
ISBN-13: 9780566078354
DOWNLOAD EBOOKDr Woodhull's absorbing book explains the key principles of modern time management and shows how to apply them in our day-to-day activities. Traditional time management revolved mainly around to-do lists and delegating. The New Time Manager is concerned far more with factors like developing good working relationships and establishing a healthy lifestyle. For example, New Time Managers prioritize, communicate effectively, give constructive feedback, take time to play, and act to prevent burnout. The result is a life in balance, with sufficient time for what is important to you. Whatever your objective, Dr Woodhull's book, with its practical guidance on every aspect of time, will help you.
Author: Owen Hargie
Publisher: Gower Publishing, Ltd.
Published: 1999
Total Pages: 380
ISBN-13: 9780566079863
DOWNLOAD EBOOKIn this book, the authors look in turn at each of the key management tasks, from meetings to negotiation, from writing reports to using the telephone, and they provide practical guidance for increased effectiveness. Other chapters cover non-verbal communication and 'doing things right and doing the right thing'. The text is presented in a lively way but also with academic rigour, and is supported throughout by exercises, checklists and ready-to-use formats.
Author: Ian McDermott
Publisher: Gower Publishing, Ltd.
Published: 1996
Total Pages: 236
ISBN-13: 9780566076718
DOWNLOAD EBOOKNLP (Neuro-Linguistic Programming) is a powerful communication skills tool for every manager who wants to improve their powers of persuasion and leadership. There are many books setting out the relevant techniques; this is the first to show them at work in a practical management setting. The authors, both of them experienced NLP trainers, look in turn at each of the key elements in the management process and show how NLP can help. They explain- how to capture other people's attention and trust - how to motivate - how to use language (including body language) to maximum effect - how to handle staff appraisals - how to develop a consistent set of organizational values.
Author: Richard Storey
Publisher: Gower Publishing, Ltd.
Published: 1997
Total Pages: 252
ISBN-13: 9780566078194
DOWNLOAD EBOOKRichard Storey's ground-breaking book reveals the secrets of successful persuaders. In it he sets out the principles governing the influencing process and looks at a range of situations in which we apply them. He identifies four main personality types and shows which communication styles work best for each. With examples, exercises and checklists, and separate chapters on writing, telephoning and presentation, his book provides a comprehensive guide to persuading people to do what you want them to. The Art of Persuasive Communication is described by the author as 'a do-it-yourself influencing kit', designed to help you find the techniques that work for you.
