150 Frases para Entender el Servicio al Cliente
150 Frases para Entender el Servicio al Cliente

Author: Víctor Manuel Verdugo Rubio

Publisher: Lulu.com

Published: 2012-08-18

Total Pages: 82

ISBN-13: 1300099739

DOWNLOAD EBOOK

Son 150 frases con las que puede entender los fundamentos de la atención y el servicio al cliente. Es una herramienta práctica y rápida de leer, útil para todo prestador de servicio que desea refrescar sus conocimientos y mantenerse enfocado en sus clientes. Están basadas en el libro Carta de un Cliente Exigente, en el cual se aborda el tema contado desde la perspectiva de un cliente.

The Battle Plan for Prayer, LeatherTouch Edition
The Battle Plan for Prayer, LeatherTouch Edition

Author: Stephen Kendrick

Publisher: B&H Publishing Group

Published: 2016-10-15

Total Pages: 272

ISBN-13: 1462741797

DOWNLOAD EBOOK

The Battle Plan equips and encourages you to see prayer as your first wave of attack in every undertaking. Think of this book as a strategic guide to engaging with God, expecting His answers, and enlarging your vision of what He can do through someone like you.

The Real ACT (CD) 3rd Edition
The Real ACT (CD) 3rd Edition

Author: ACT, Inc.

Publisher: Peterson's

Published: 2011-09-06

Total Pages: 936

ISBN-13: 9780768934403

DOWNLOAD EBOOK

The Real ACT Prep Guide with CD is the only book with insider test-taking tips and strategy, practice, and insight from the makers of the ACT. This is the only guide that includes 5 previously administered, full-length ACT tests written by the actual test maker (including 2 NEW practice tests). Also included is ACT content and procedures you'll follow when actually taking the test, along with in-depth review of the optional Writing Test and how it is scored; examples of all the question types; and suggestions on how you might approach the questions. The supplemental CD features a complete electronic copy of Peterson's Cool Colleges 101 and additional online college planning resources from Peterson's. The only guide that includes 5 previously administered, full-length ACT tests written by the actual test maker (including 2 NEW practice tests) ACT content and procedures you'll follow when actually taking the test Valuable information about tuition payment plans All the question types you can expect to find on the ACT Suggestions on how you might approach the questions and Peterson's tried-and-true test-taking strategies and tips

The Visions of Quevedo
The Visions of Quevedo

Author: Francisco de Quevedo

Publisher: Good Press

Published: 2019-12-17

Total Pages: 105

ISBN-13:

DOWNLOAD EBOOK

A satirical masterpiece, "The Visions of Quevedo" offers a glimpse into Spanish literature through the lens of Francisco de Quevedo. With sharp wit and keen observations, Quevedo critiques society, human nature, and the world around him, making this work a significant contribution to classic literature. His perspective offers a fresh take on traditional themes.

Heritage and Rights of Indigenous Peoples
Heritage and Rights of Indigenous Peoples

Author: Manuel May Castillo

Publisher:

Published: 2017

Total Pages: 0

ISBN-13: 9789087282998

DOWNLOAD EBOOK

In 2007, the United Nations adopted the UN Declaration on the Rights of Indigenous People, a landmark political recognition of indigenous rights. A decade later, this book looks at the status of those rights internationally. Written jointly by indigenous and non-indigenous scholars, the chapters feature case studies from four continents that explore the issues faced by Indigenous Peoples through three themes: land, spirituality, and self-determination.

The Farming of Bones
The Farming of Bones

Author: Edwidge Danticat

Publisher: Soho Press

Published: 1998

Total Pages: 234

ISBN-13: 1569471266

DOWNLOAD EBOOK

From the acclaimed author of "Krik? Krak!". 1937: On the Dominican side of the Haiti border, Amabelle, a maid to the young wife of an army colonel falls in love with sugarcane cutter Sebastien. She longs to become his wife and walk into their future. Instead, terror unfolds them. But the story does not end here: it begins.