Do you need to improve an area of your business skills? Do you need a quick source of information? Each title contains 101 ways in which to learn and improve new skills to make you a success at work and at home.
"Award-Winning Customer Service" offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is filled with practical advice on planning and goal-setting, effective communication, leadership, and other topics.
Bestselling authority on eBay Dennis L. Prince shows anybody how to make a king's ransom in sales In 101 Ways to Boost Your Fortune on eBay, eBay guru Dennis Prince offers 101 proven strategies to help you become the star of your own eBay success story. Prince covers all the hot topics online you need to know through a series of concise "Fortune Boosters" -- no-nonsense articles packed with fast facts and ready-to-apply strategies. He explains everything from increasing your profits -- even when eBay increases its user fees -- to using eBay's Meta-Data to determine what products to sell and increase sales.
Business growth requires more than a business plan and a dream. You must utilize many tools and techniques to take your company to the next level. This book presents practical strategies that you can leverage based on your business-growth goals and the distinct needs of your company. In four sections--Leverage, Execute, Accelerate, and Prosper--you will learn how to: develop a business-growth action plan; automate your business; locate business capital; identify powerful marketing strategies; harness the power of the Internet; attract the media and gain valuable exposure; boost profits by innovating; and protect your time so you can enjoy your life.--From publisher description.
Have you ever embarrassed yourself by making a grammatical error in an important interview or conversation? Crisp how-to tips and techniques are presented bullet style for beginners and pros alike. Discover your strong points and areas that need attention. Learn what works and what's holding you back. Works in the boardroom as well as the bedroom for improved results.
Perhaps you're hoping for great wealth and success. Maybe you're looking for true love. Or maybe you're waiting for your dream life to come along. But why are you still hoping and waiting? Go to it! With the help of this valuable compilation of self-improvement teachings, you have the power to change your life for the better.
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).