The Road to Hospitality
The Road to Hospitality

Author: Vivienne O'Shannessy

Publisher:

Published: 2008

Total Pages: 424

ISBN-13: 9781442525344

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THE ROAD TO HOSPITALITY, 3e takes us to the exciting and dynamic world of hospitality, which continues to be a growth industry in Australia. A career in hospitality is a popular choice for students, so it is important that professional training continues to grow and adapt to the industry's requirements. The text uses real-world industry examples to strengthen the applicability of the theory. It follows a logical and clear structure that aids learning and builds on the student's knowledge and skills. Attention is given to cross-cultural material and career opportunities, ensuring relevance to today's industry issues. New To This Edition : The ROAD TO TOURISM MEDIA ENHANCED EDITION contains an interactive DVD that delivers a mixture of film clips, images, virtual tours (or slide shows) and interactive assessments to support the delivery of competencies in the text. Each chapter on the DVD contains resources for teachers and students to use. When used in conjunction with the text, the DVD will prove to be an invaluable tool as it assists students to consolidate learning. By combining the text and DVD you will also be able to enhance the learning of visual learners and students from non English speaking backgrounds who may have difficulty learning with a text book alone. Teachers can use the DVD in the classroom to vary delivery and students can use it either in the classroom or at home to reinforce learning.

The Road to Tourism
The Road to Tourism

Author: O'Shannessy/Minett/Hyde

Publisher: Hospitality Press

Published: 2008

Total Pages: 412

ISBN-13: 9780733990441

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An easy-to-follow introduction to the tourism industry that gives insights into the profession and the skills required to succeed in this field. Complies with the Hospitality, Tourism and Events Industry National Competency Standards.

Millennial Hospitality Iii
Millennial Hospitality Iii

Author: Charles James Hall

Publisher: AuthorHouse

Published: 2003-04-24

Total Pages: 360

ISBN-13: 1410733971

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He called the bridegroom aside and said, "Everyone brings out the choice wine first and then the cheaper wine after the guests have had too much to drink; but you have saved the best till now." -- John 2:9,10 The Road Home is full of suspense and more than a few surprises.

Millennial Hospitality Ii
Millennial Hospitality Ii

Author: Charles James Hall

Publisher: AuthorHouse

Published: 2003-01-14

Total Pages: 394

ISBN-13: 140339203X

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Millennial Hospitality II is an etiquette book for the 21 Century. It suggests how we might interact with aliens and answers many questions the readers had after reading Millennial Hospitality.

The Road to Hospitality
The Road to Hospitality

Author: Vivienne O'Shannessy

Publisher:

Published: 2016

Total Pages: 416

ISBN-13: 9780170278584

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Prepare students to master their skills and knowledge needed to succeed within the hospitality industry with the new edition of The Road to Hospitality: Skills for the New Professional, 4e. Thoroughly revised, The Road to Hospitality: Skills for the New Professional, 4e has been repositioned to cover core and elective units of competency at both Certificate II and III levels. Covering best practices, new techniques and legislations, this new edition uses real world industry examples and follows a clear and logical structure, which builds and strengthens the knowledge and skills of each student.

Setting the Table
Setting the Table

Author: Danny Meyer

Publisher: Harper Collins

Published: 2009-10-13

Total Pages: 244

ISBN-13: 0061868248

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The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake Shack Seventy-five percent of all new restaurant ventures fail, and of those that do stick around, only a few become icons. Danny Meyer started Union Square Cafe when he was 27, with a good idea and hopeful investors. He is now the co-owner of a restaurant empire. How did he do it? How did he beat the odds in one of the toughest trades around? In this landmark book, Danny shares the lessons he learned developing the dynamic philosophy he calls Enlightened Hospitality. The tenets of that philosophy, which emphasize strong in-house relationships as well as customer satisfaction, are applicable to anyone who works in any business. Whether you are a manager, an executive, or a waiter, Danny’s story and philosophy will help you become more effective and productive, while deepening your understanding and appreciation of a job well done. Setting the Table is landmark a motivational work from one of our era’s most gifted and insightful business leaders.

Key Concepts in Hospitality Management
Key Concepts in Hospitality Management

Author: Roy C Wood

Publisher: SAGE

Published: 2013-02-01

Total Pages: 204

ISBN-13: 1446290727

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"Accessibly written and thoughtfully edited, making it essential reading for those studying hospitality and embarking on a career in the industry." - Peter Lugosi, Oxford School of Hospitality Management "This text is a fascinating read... Roy Wood has spent 25 years teaching, researching and writing on the hospitality industry - much of that learning is here in this book." - Erwin Losekoot, Auckland University of Technology "All different aspects of the hospitality industry are elaborated on... All in all a wonderful course book for for our students!" - Claudia Rothwangl, ITM College This book covers the major concepts students are likely to encounter throughout their study within the hospitality management, giving a comprehensive and up-to-date overview as well as providing engaging everyday examples from around the world. A leading figure in the field, Roy Wood has successfully gathered international contributors with direct experience of hospitality management and the hospitality industry as a whole, ensuring the academic, geographical and practical integrity of the book. Key Concepts in Hospitality Management is written for undergraduate students and those studying short postgraduate or executive education courses in hospitality management, events management, tourism management and leisure management.

The Spirit of Hospitality
The Spirit of Hospitality

Author: Larry Stuart

Publisher: Morgan James Publishing

Published: 2018-09-04

Total Pages: 224

ISBN-13: 1683509900

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The Spirit of Hospitality takes readers on a journey of passion for purpose that empowers the missing ingredients of hospitality into a proven leadership style that works. Time has sped up to the point where technology has surpassed the last few thousand years by only a generation. What happened to kindness, humility and the human touch vs. having our face buried into a laptop or IPhone? A life dedicated to excellence does not come by chance, or with age, but by choice and commitment. Larry Stuart strives to give The Spirit of Hospitality to others who are called to a life of prosperity and significance. He provides the tools, attributes and real-life examples of what works when it comes to serving up a memorable guest service delivery and describes the necessary ingredients of hospitality. There is hope only if individuals bring back the missing ingredients of kindness, humility, integrity, encouragement, generosity, team and accountability. Only then is the spirit of hospitality empowered to provide the right leadership approach in building relationships to a new level of expectation, and allows those who embrace that spirit to accomplish whatever they strive to achieve.

Hospitality
Hospitality

Author: Robert A. Brymer

Publisher:

Published: 2019

Total Pages: 428

ISBN-13: 9781792454455

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This long-standing successful book introduces many of the "must know" topics important to hospitality, within a traditional business framework. It also provides readers with a snapshot of a wide variety of industry career paths, an attribute not found in other books. The goal is to provide a broad-brush survey approach to the hospitality industry, while offering the information needed to help students proceed into more advanced courses and readings. This text explores the topics that separate hospitality from other fields of study--Publisher.

The Heart of Hospitality
The Heart of Hospitality

Author: Micah Solomon

Publisher: SelectBooks, Inc.

Published: 2016-10-11

Total Pages: 191

ISBN-13: 159079379X

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Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”