Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System (70-272)
Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System (70-272)

Author: MOAC

Publisher:

Published: 2007-03

Total Pages: 0

ISBN-13: 9780470066287

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A complete program of textbook, lab manual, and software, this Microsoft Official Academic Course provides everything students need to build the knowledge and skills necessary to support end users and computers running the Microsoft suite of productivity applications. In addition, this textbook will help students to prepare for the Microsoft Certified Desktop Support Technician examination 70–272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. The Microsoft Certified Desktop Support Technician is a new two–exam credential available from Microsoft Learning. The certification is directed at the skills needed for working in a variety of environments, including corporate environments as well as support for home users via phone support, remote support, and retail counter support. A complete set of instructor resources supports the book.

Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Author: Joli Ballew

Publisher:

Published: 2004-10-24

Total Pages: 592

ISBN-13: 9780735620766

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A complete programme of textbook, lab manual, and software, this Microsoft Official Academic Course provides everything students need to build the knowledge and skills necessary to support end users and computers running the Microsoft suite of productivity applications. In addition, this textbook will help students to prepare for the Microsoft Certified Desktop Support Technician examination 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. The Microsoft Certified Desktop Support Technician is a new two-exam credential available from Microsoft Learning. The certification is directed at the skills needed for working in a variety of environments, including corporate environments as well as support for home users via phone support, remote support, and retail counter support. A complete set of instructor resources supports the book.

McDst Guide to Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
McDst Guide to Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Author: Ron Carswell

Publisher:

Published: 2008-03-25

Total Pages: 0

ISBN-13: 9781423903215

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Students will master the objectives for the new Microsoft Desktop Support Technician exam #70-272 using an approach created specifically for them. Their learning will be enhanced with extensive end-of chapter exercises and hands-on projects with a free MeasureUp test preparation CD included with the text.

MCDST: Microsoft Certified Desktop Support Technician Study Guide
MCDST: Microsoft Certified Desktop Support Technician Study Guide

Author: Bill Ferguson

Publisher: John Wiley & Sons

Published: 2006-07-05

Total Pages: 630

ISBN-13: 0470043628

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If you're seeking MCDST certification, here's the book you need to prepare for Exam 70-271, Supporting Users and Troubleshooting a Microsoft XP Operating System, and Exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. This revised and updated Deluxe Edition features over 200 pages of new content-including the very latest updates to the exams as well as case studies-and provides complete instruction to meet the exacting requirements of each exam. Prepare for your certification and career with this two-in-one, value-packed guide. Inside you'll find: Practical information on how to analyze problems and provide support to end users Hundreds of challenging review questions Bonus CD loaded with exam prep software, four bonus exams, Sybex test engine, and 300 electronic flashcards Authoritative coverage of all exam objectives, including: Exam 70-271 Installing a Windows Desktop Operating System Managing and Troubleshooting Access to Resources Configuring and Troubleshooting Hardware Devices and Drivers Configuring and Troubleshooting the Desktop and User Environments Troubleshooting Network Protocols and Services Exam 70-272 Configuring and Troubleshooting Applications Resolving Issues Related to Usability Resolving Issues Related to Application Customization Configuring and Troubleshooting Connectivity for Applications Configuring Application Security SYBEX TEST ENGINE: Test your knowledge with advanced testing software. Includes all chapter review questions plus bonus exams. ELECTRONIC FLASHCARDS: Reinforce your understanding with flashcards that can run on your PC, Pocket PC, or Palm device. Also on the CD you'll find the entire book in searchable and printable PDF. Study anywhere, any time, and approach the exam with confidence. Visit www.sybex.com for all of your Microsoft certification needs Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.

70-272
70-272

Author: JOHN WILEY & SONS INC

Publisher: Wiley

Published: 2010-03-15

Total Pages: 192

ISBN-13: 9780470641149

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