For worldwide intercultural services, here is one-stop shopping at its best. This easy-to-use guide gives you practical advice to locate, evaluate, purchase, and oversee intercultural services. It describes and provides easy access (including websites and e-mail addresses) to the world's leading intercultural services. These high-impact, productive, and cost-effective service providers are critical to your operation's growth strategy and global success. This handy guide covers the gamut of intercultural services. Whether you are managing a multi-cultural workplace, preparing to enter the global business arena, or are already competing internationally, you'll find valuable, practical insights and information on: * exploring intercultural services * key intercultural concept * cross-border roles and organizations * choosing service providers * working with suppliers * types and qualities of products Based on the author's 30+ years of being a user, purchaser, manager, evaluator, designer, and provider of intercultural services, this book presents a helpful, in-depth review of all you must know to make the right decisions about intercultural services. Clear examples and checklists lead managers step-by-step through virtually all aspects of understanding, assessing, and acquiring intercultural services.
Although traditional ESL/EFL textbooks have primarily introduced cultural topics at a knowledge level only, this textbook is designed to create meaningful opportunities for students to reflect on and practice intercultural skills in ways that are relatable in their daily lives and that can lead to a more satisfying US academic experience.
For worldwide intercultural services, here is one-stop shopping at its best. This easy-to-use guide gives you practical advice to locate, evaluate, purchase, and oversee intercultural services. It describes and provides easy access (including websites and e-mail addresses) to the world's leading intercultural services. These high-impact, productive, and cost-effective service providers are critical to your operation's growth strategy and global success. This handy guide covers the gamut of intercultural services. Whether you are managing a multi-cultural workplace, preparing to enter the global business arena, or are already competing internationally, you'll find valuable, practical insights and information on: * exploring intercultural services * key intercultural concept * cross-border roles and organizations * choosing service providers * working with suppliers * types and qualities of products Based on the author's 30+ years of being a user, purchaser, manager, evaluator, designer, and provider of intercultural services, this book presents a helpful, in-depth review of all you must know to make the right decisions about intercultural services. Clear examples and checklists lead managers step-by-step through virtually all aspects of understanding, assessing, and acquiring intercultural services.
With the increase of globalization of business and industry, IT products and services are often produced and marketed across geographical cultural boundaries without adequate consideration of culture. There is a high probability that IT products and services developed in one country may not be effectively used in another country, which may hinder t
This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration. With a focus on intercultural communication and competence, the author analyses diverse conceptual frameworks, providing theoretical models and practical initiatives for those working within the services marketing industry. An excellent resource for anyone interested in how culture shapes customer and employee expectations and perceptions, this book addresses the potential implications and limitations of future models.
Based on a recently completed project of cultural consultation in Montreal, Cultural Consultation presents a model of multicultural and applicable health care. This model used clinicians and consultants to provide in-depth assessment, treatment planning, and limited interventions in consultation with frontline primary care and mental health practitioners working with immigrants, refugees, and members of indigenous and ethnocultural communities. Evaluation of the service has demonstrated that focused interventions by consultants familiar with patients’ cultural backgrounds could improve the relationship between the patient and the primary clinician. This volume presents models for intercultural work in psychiatry and psychology in primary care, general hospital and specialty mental health settings. The editors highlight crucial topics such as: - Discussing the social context of intercultural mental health care, conceptual models of the role of culture in psychopathology and healing, and the development of a cultural consultation service and a specialized cultural psychiatric service - Examining the process of intercultural work more closely with particular emphasis oto strategies of consultation, the identity of the clinician, the ways in which gender and culture position the clinician, and interaction of the consultant with family systems and larger institutions - Highlighting special situations that may place specific demands on the clinician: working with refugees and survivors of torture or political violence, with separated families, and with patients with psychotic episodes This book is of valuable use to mental health practitioners who are working in multidisciplinary settings who seek to understand cultural difference in complex cases. Psychiatrists, psychologists, social workers, nurse practitioners, primary care providers and trainees in these disciplines will make thorough use of the material covered in this text.
As the editors of this volume point out, one certainty in life is that people must interact with others from very different cultural backgrounds--whether or not they are prepared to do so. The modules in this volume encourage productive and effective intercultural interactions in business, educational, social, and health services settings. Each module--a collection of materials for cross-cultural training programs--has a similar structure. They all have a combination of experiential exercises, self-assessment instruments, traditional "text" material describing concepts and the research methods necessary in using a given module, and case studies and/or critical incidents. Among the subjects Improving Intercultural Interactions addresses are gender relations in the workplace, intercultural education at the university level, intercultural communication for health care professionals, multicultural counseling, and nonverbal behavior in intercultural interaction. Improving Intercultural Interactions is a valuable resource for consultants, counselors, personnel officers, and others who offer various kinds of cross-cultural training programs. It is also useful as a supplemental text in graduate and undergraduate courses dealing with culture and behavior. "The present volume . . . aims at supplying not only valuable ideas and ideals but most of all practical guidelines to all those interested in carrying out satisfactory training programs." --Language, Culture, and Curriculum "An excellent practical guide to intercultural sensitivity, in the business world; elementary, secondary, and tertiary level schools; and social service and health delivery agencies. Each chapter provides opportunities for self-assessment, cases, critical incidents, constructs that can develop skills in analyzing intercultural situations, opportunities to practice these skills, and field exercises to test the newly acquired sensitivity. It increases awareness of culture and cultural differences, provides facts that can help adjustment, suggests ways to feel appropriately for interaction with members of other cultures, and opportunities to identify and practice skills that can assist in adjustment to other cultures." --Harry C. Triandis, University of Illinois "Improving Intercultural Interactions represents the next step forward in resource books for trainers, teachers, professors, organizational developers and the like who are in constant need of upgrading the results of their cross-cultural training programs. . . . It presents sequences of training processes from self-assessment and critical incidents through the development of an understanding of cultural concepts and frameworks to exercises targeted to cause the learner to experience and practice an array of behaviors or actions in appropriate cross-cultural problem situations. The fact that each of the books′ modules ends with suggested actions based on specific examples helps lead the learner to a position where he or she can develop personally and culturally relevant strategies for their workplace situation. This book will serve as a resource for persons in culturally diverse work situations, whether it be business, education, health, or a broad array of other public and private organizations." --Sheldon Varney, University of Hawaii at Manoa
Innovations in Delivering Culturally Sensitive Social Work Services: Challenges for Practice and Education is for human service professionals and educators who are seeking innovative ways to make their practice and service delivery more culturally appropriate and their education and training more relevant. As Editor Yvonne Asamoah explains, “There has never been a more critical time for social work practitioners, educators, and policy makers to critique their programs, service delivery systems, and curricula for cultural relevance. Apart from federal and state mandates which require agencies to demonstrate how they are preparing workers to deliver culturally sensitive services, demographic shifts and increasing economic hardships are continually producing a more diverse clientele in need of service. . . . Being sensitive to the needs of the local community and the subtle, but significant, ethnic differences within them is critical and has important implications for training, policy, and practice.” The contributors describe actual models put into practice in the U.S. and Canada--analyzing the results and debating the issues of diversity and cultural sensitivity in regard to the social work profession. Innovations in Delivering Culturally Sensitive Social Work Services gives you an inside look at different approaches, programs, and studies, including: an innovative demonstration project designed to deliver social services to people from different cultures in Canada an eight-step communication process model that social work agency supervisors and training units may use to help workers become more effective multicultural practitioners a study on the incidents of misunderstanding between social workers from a Western-oriented society and those from a non-Western society in terms of culture shock the results of a statewide survey in Nevada on attitudes of social workers in relation to diversity, using a modified Multicultural Counseling Inventory to measure awareness, knowledge, and skills the four major multicultural issues considered critical to the delivery of health and mental health, and preventative and treatment services to Latino clients an examination of the issue of diversity in the workplace using the university and schools of social work as examples Other important contributions in Innovations in Delivering Culturally Sensitive Social Work Services include a unique look at the topic of cultural diversity and sensitivity from a management perspective--introducing you to the concept of the ‘globally aware’social work manager. Practical suggestions to assist you in achieving global awareness are provided through a “Global Problem Analysis Worksheet” including issues of staffing, hiring and retention of foreign born staff; service planning and organization to meet the needs of immigrants, refugees, and other international populations; staff development; and broader organizational concerns of information systems and policymaking. Two other chapters directly relate to the critical issues raised by Paige in his comprehensive 1986 work on cross-cultural orientation and applications. These chapters will help you view your own cross-cultural encounters with both clients and peers in a broader, theoretical context.
